Businesses with large amounts of inbound calls have used ACD software to positively impact their bottom line for some time now. ACD software allows businesses to route inbound calls to the most appropriate agent, often increasing customer satisfaction and decreasing man hours. Traditional ACD software comes with noticeable drawbacks, including: high start-up costs and heavy hardware investments. But Hosted ACD software by UCN Inc on the other hand, gives you all of the benefits of traditional ACD, with none of the drawbacks.

ACD Services

InContact supplements your existing PBX with advanced contact handling and management tools. With UCN's hosted acd software you now can support a single location, multiple locations or at-home workers. All workers, no matter where they are located, can be viewed as one common operation through the inTouch real-time and historical reporting and monitoring tool.

The Hosted ACD functions, when combined with inContact’s ability to assign skills to an individual or a group of individuals, can support skills-based routing for voice, email, fax or web chat, no matter where the worker is located. PLUS, you can quickly link your existing database into the inContact system, to support screen pops, thus reducing your overall talk time and enhancing the customer’s contact experience by reducing the number of times a person must be transferred before they reach a representative that can answer their questions.

Find out how UCN's Automatic Call Distributors can improve your bottom line!

Contact Center Solutions

Contact UCN

Contact UCN at 1-888-UCN-4543 or fill out this Contact Form.
Created by: EddieAdams, Last modification: Thu 04 of Oct, 2007 (17:33 UTC)
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