Aheeva Contact Center Solution

Call Center Software
Provider Software Details
All-Inclusive Inbound, Outbound, Blended, Multi-Channel
  • Predictive Dialers, Intelligent ACD, IVR Systems
  • Toll-free, Local, & Vanity Numbers + Extensions
  • Automatic call distribution
Vonage Business Call-Center
  • No hardware, software or up-front capital costs
  • Carrier-class architecture with built-in enhanced features
  • 100% scalable to fit your needs

Aheeva Contact Center Solution is complete suite of product for Call Center based on Asterisk. Features include the following:

  • IVR capabilities
  • Inbound capabilites including Skills Based Routing
  • Script Designer for IVR and Skills Based Routing script
  • Outbound capabilities with different dialing mode (preview,predictive,progressive and broadcast)
  • Chat Capabilities
  • Quality Monitoring Evaluation forms Included with Digital Recording and Screen Capture
  • Digital Recording
  • Screen Capture
  • Remote Management (web based, support for IE and FireFox)
  • Real-Time Statistics
  • Up to 30 Canned Reports
  • Load Balancing (configuration n+1), Multi-site supprt
  • Real Time Adherence

Call us at 514-223-2581 or email us at info@aheeva.com

Created by: frank_sbr, Last modification: Wed 25 of Jun, 2014 (04:12 UTC) by aheevaccs
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