Aheeva Contact Center Solution

http://www.aheeva.com/

Aheeva Contact Center Solution is complete suite of product for Call Center based on Asterisk. Features include the following:



  • IVR capabilities
  • Inbound capabilites including Skills Based Routing
  • Script Designer for IVR and Skills Based Routing script
  • Outbound capabilities with different dialing mode (preview,predictive,progressive and broadcast)
  • Chat Capabilities
  • Quality Monitoring Evaluation forms Included with Digital Recording and Screen Capture
  • Digital Recording
  • Screen Capture
  • Remote Management (web based, support for IE and FireFox)
  • Real-Time Statistics
  • Up to 30 Canned Reports
  • Load Balancing (configuration n+1), Multi-site supprt
  • Real Time Adherence

Call us at 514-223-2581 or email us at info@aheeva.com

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Created by: frank_sbr, Last modification: Wed 25 of Jun, 2014 (04:12 UTC) by aheevaccs
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