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DescriptionAlaris inVoice solution developed by Alaris Labs combines full featured billing, flexible routing and user friendly business process automation tools for rate management, traffic analysis, statistical and financial reporting and so on.
Alaris inVoice provides VoIP and SMS billing and routing functionality, where both system parts can be used as a whole or separately.
- Telecom carriers operating transit switches produced by different vendors, including those based on different technology types (VoIP, TDM and SMS).
- Wholesale carriers operating switches without flexible call routing or billing features.
- Wholesale VoIP carriers interested in reducing operating costs and increasing their business manageability.
Core FeaturesRate management
Rate management operations include rate import, third party targets and offers analysis, rate plan generation. It provieds high processing speed, convenience of data importing from different formats, automatic error check and contract conformance inspection.
Rate import. Data may be uploaded from xls and csv formats. Different rates can be set for one route depending on the day of the week or time of the day. Data import template may be saved to speed up onward operations. Import of 100 thousand rates takes about 2−3 minutes.
Targets and offers analysis. A possibility to produce reports specifying the amount of traffic that could have been hosted by the prospective partner and the possible additional profit to have been generated if certain rates were effective over the recent period of time.
Rate plan generation. Rate offers are developed by adding a fixed or relative margin to the cost of current routes. Additional option to compare rate expectations of a new client to currently effective rates with the objective to detect potentially profitable routes.
The functionality covers the whole range of operations associated with generating and sending out invoices. Most of the tasks are executed automatically without any involvement of the system operator.
Prepaid and postpaid. RADIUS protocol enables real-time customer balance monitoring. If carrier softswitches do not support RADIUS CDRs can be uploaded remotely with data processing and balance checking taking place post factum.
Payment calculation. Payment calculation procedure presupposes application of various billing structures (increments) and takes into account customer discounts. The system supports different currencies.
Invoicing. Invoices are generated in accordance with billing periods stipulated in partner agreements and sent out automatically. The system performs tracking of all incoming and outgoing payments.
The ability to manage calls from different VoIP, TDM and SMS switches centrally. The routing rules may be performed only once and afterwards easily applied to any new providers, clients, or routes.
General routing criteria:
- least cost routing, LCR;
- margin-based routing, defined by the difference between the route cost for the client and the termination cost;
- quality-based routing, defined by ASR, ACD, NER, etc. statistic parameters;
- traffic distribution between providers, route-wise or client-wise;
- static routing, specific route to be used for calls from specific clients.
Profitability control. Monitoring of call profitability and blocking any calls with margin below threshold value. Desirable profitability level may be set for any client, provider, equipment, or any combination of the above.
Supporting customer SLA. Automatic differentiation of service levels rendered to customers. For example, traffic generated by the Premium package clients will be solely routed to the providers, offering the appropriate quality.
Traffic Monitoring and Analysis
A number of highly convenient tools for traffic structure analysis and troubleshooting.
Inbuilt reports. Real time reports on various profiles and parameters. Statistics by traffic providers, call termination countries, service packages, etc. for every separate customer. Statistic and financial indices for each profile, including: number of calls, their aggregate duration, ASR, ACD, costs, margin, etc.
Report builder. Generation a selection on any spreadsheets within it: CDRs, traffic processing statistics, financial indices, system logs, etc. For example, a report on most profitable customers or vendors may be compiled. One such reports can be background generated and may be planed in advance.
Monitoring and notification. Real time tracking of the traffic processing parameters (active calls, CPS, margin, etc.) and changes in the system resources (CPU, RAM, HDD). Notification algorithm functions for separate routes and responds in such cases as, for example, ASR drops below the defined level.
CDR reconciliation. A possibility to identify discrepancies between internal and external data in case of disputes with a partner. Reconciliation takes place on the CDR level and allows detecting absent call records as well as whole groups of calls with duration differences surpassing the set values.
An option to set a required profitability level and explicitly visualise current financial results.
Profit maximisation. Call routing mechanism sets a required return rate for each call by incorporating the desirable margin level into the calculation formula of the optimal route. At the same time the balance control tool (in prepaid structures) prevents any profit loss and possible delays in customer payments.
Major financial reports:
- profit and loss statement – data on company income and expenditure over the chosen period;
- accounts statement – snapshot of all the customer balances in the system;
- cashflow statement – detailed information on incoming and outgoing flows differentiated by counterparties.
Additional InformationTo learn more about the solution please visit its description at Alaris Labs website www.alarislabs.com.
Free Trial VersionTo request a free trial version of Alaris inVoice please fill in the feedback form.
Created by: alaris, Last modification: Fri 21 of Nov, 2014 (14:16 UTC)
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