Alpha Computer Group

Alpha Computer Group ( provides 24/7 online, onsite, telephone, and chat support services for all types of Asterisk based applications. Our Telecom and Technical Support Engineers are trained professionals in all types of Asterisk applications, with troubleshooting experience ranging from basic dial plan to real time configuration management and complicated IVR integrations. Asterisk is a software implementation of a telephone private branch exchange (PBX); it was created in 1999 by Mark Spencer of Digium. Like any PBX, it allows attached telephones to make calls to one another, and to connect to other telephone services, such as the public switched telephone network (PSTN) and Voice over Internet Protocol (VoIP) services. Its name comes from the asterisk symbol, *.

We love Asterisk at Alpha Computer Group. We even run Asterisk for our business! In our office we have a mixture of Cisco IP Phone 79xx running SIP and Chan_SCCP protocols. We can help with Configuration and Administration of Asterisk (All Versions), Elastix, TrixBox, PIAF, 3CX, AsteriskNow, Incredible PBX, FreePBX, IVR, Voice Logger, IP PBX and CallCentre Solutions (ViciDial). We also offer consultancy services for establishing Asterisk based Inbound / outbound Call Centre solutions, Enterprise IP PBX with 100 – 1000 extensions, IVR configuration and integration, CRM Integration, Voice Logger and other business telephony needs. We are your one stop source for everything Asterisk!

Some of telephone system issues we can help you with:

Emergency Support Issues Remote Extensions
SIP Configuration Issues Firewall Issues
IAX or IAX2 Configuration Issues Nat Issues
Chan_SCCP Configuration Issues Install or Upgrade your Asterisk PBX or Server
Extension Configuration Issues FreePBX/Any Distro or Linux password reset
Ring Group and Queue Setup Setting up Network Time Server (aka NTP Server)
Auto Attendent Configuration (aka IVR) One-way Audio Issues
SIP Provider Issues Setting up Extension via the End Point Manger

Much Much More!

Computer/Desktop Integration:

Phone calls can also be transferred across the office using an easy drag and drop from a computer. Alpha Computer Group can assist a business in seeing incoming calls through a computer screen as well as dialing contacts directly from Microsoft Outlook. If there is voicemail, the voicemail will be forwarded to your email account where you can listen, playback, forward, and archive if necessary.

What are some of the best features we offer with telephone systems?

◦We offer some of the lowest initial equipment and installation cost
◦Affordable telephone maintenance costs
◦It’s easy to add lines – both our hosted and on premise systems are flexible
◦Enterprise class features at small office/home office prices…. SERIOUSLY!
◦We guarantee ease of using any of our telecommunication systems or products

<b>How we fulfill the need of any business in terms of technology?</b>

◦The current technology for telecom is unified communications. Alpha Computer Group uses the latest VoIP systems which are integrated with hundreds of features
◦To deploy the latest technologies that will allow businesses to cut costs and make they’re entire business more technically efficient and economical
◦Scalability is another plus for our telephone systems. The sudden expansion of any business can put stress or a higher demand on your network or telephone infrastructure. Our systems are built always for the thought of our clients prosperous growth.
◦Whether it is software development or network administration, System Portability is always necessary and thus must be prioritized. This also applies to telecommunication systems and here at Alpha Computer Group, the entire organization is managed by engineers.
◦There are other things like flexibility and advanced service features that have taken the field of telecommunications to an entirely new level. All of things like video conferencing, video calling and free calling using network connections is included and is something that we manage quite nicely.
◦With 24/7 support our group has made it possible to meet each and every requirement of the clients as well as to fulfill the post deployment services. There are on site services and maintenance services that are available in different varieties.

VOIP Phone Installation:

Voice Over Internet Protocol (VOIP) Phone is another way to program your business together. It enables voice communication over the internet. It provides an alternative to traditional telephone networks because it allows you to connect to other users around the world and/or in remote offices.

A VOIP Phone system can be managed from any computer in the office and the personal preferences can be easily changed to accommodate individual work habits as well as duties. Whether it’s a mobile business or a static one, the VOIP system provides the ability to send calls to the correct person.

The system uses less equipment because every user with a computer can use the phone system. In addition, new users can be added easily, requiring only a few minutes. If there are new features that are created, they will be updated without an additional charge.

Key and PBX Systems:

The key system unit (KSU) uses a central control device called which allows certain features to be used that are not ordinarily available. This system is used for a business that have between five and forty employees.

The PBX system can be used by businesses that have more than 40 employees within it. This system is completely programmable and can support complex implementations.

Both systems require professional installation and maintenance. The outside and inside telephone lines must connect to a cabinet for either tie KSU or PBX. The systems are almost always able to use existing phone wiring, however, a business cannot use existing phones unless they are compatible to the systems.

KSU-Less System:

For a company with at most 10 employees, the KSU-less system would be ideal. They are designed to provide features of a small commercial phone system but in a decentralized manner. They do not require a central cabinet.

They are not permanently wired to the office and can be moved to a new location if the business moves to a new location. However, they are not usually sold or supported by telecom vendors and the company would have to do the shopping, installation, programming, and maintenance themselves.

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We support all types of telephone systems. From old legacy nortels to latest in ip phone systems; we can handle it all. If you want to increase productivity and strengthen your telephone/computer networks, then look no further. Superior customer satisfaction, reduced costs and great results are the three basic aspects of our company.

If you’ve installed a new Telephone System and/or need additional help with your new or existing telephone system, or you are contemplating on how a new Phone System (PBX or ipPBX) can work for your business, we have the answers you need. Call Alpha Computer Group today at (877) 608 – 8647

Warmest Regards,

Alpha Computer Group
354 Franklin Avenue,
Franklin Square, NY 11010
(877) 608 - 8647

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Created by: alphacomputergroup, Last modification: Fri 10 of Oct, 2014 (01:40 UTC) by admin
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