Alternatives to Nextiva

VoIP, or Voice over Internet Protocol, is the voice communications backbone of many small and large businesses. It's an efficient and cost-effective way of voice communication which sends voice data in packets over IP instead of the traditional method of circuit transmissions of the public-switched telephone network (PTSN).

Although there are many providers of VoIP in the U.S. market, there's one that reigns as the most popular. Typically rated by its users as the top business VoIP option, Nextiva tends to be the default choice for those looking for a business internet phone service. It's easy to see why, too: strong product offerings, flexibility, ease of use, and incredible customer service all make Nextiva a compelling choice.

While Nextiva is clearly a powerhouse VoIP solution, it may not be the best option for every business need, and there are some other options out there that also deserve a look. VoIP is a homogenous product with most companies offering basically the same service, but the difference between offerings usually lies within the focus of the service and some advanced features.

Where Nextiva excels most is in innovation. They innovate constantly, and they do it well. But, what if a business has a specific need - an advanced collaborative messaging feature or reliable video conferencing, for example? That's where some alternatives to Nextiva can really shine.

Related: Nextiva Reviews

Alternatives to Nextiva

As mentioned previously, most VoIP services provide roughly the same suite of features. What can make a particular service right or wrong for a business lies in the details, though. Most VoIP providers differ only minimally on pricing and limitations, but when drilling down on features such as collaboration and video conferencing, the differences can be more significant than many might expect.

Even with the most capable VoIP systems, the occasional hiccup is bound to occur. That makes it paramount to find a provider with a solid and proven record of reliable user support. Most problems can be sorted out, and there can be legal repercussions if a provider is unwilling to stand by their product. If things really go south, though, it might mean that it's simply time to find a new provider.

When searching for a VoIP provider and looking for an alternative to Nextiva, the specific needs of the business can make the right decision easier to arrive at. From turnkey unified communications solutions to capable conferencing platforms powered by Amazon, to communication systems that integrate internet service and security, there are lots of options to consider. This article will examine six major competitors of the popular Nextiva platform.

Vonage Business

Vonage is the closest thing to a household name in VoIP. For many, their television commercials from the early 2000s come to mind. While their start was in VoIP for home use, Vonage has eased into the business sector, with their flagship product now being the lauded Vonage Business platform. They have also collaborated with Amazon, including the Chime UC solution a part of every Vonage Business plan.

Chime brings to the table an ease of use that is quite notable considering the capability of the conferencing features. Enterprise-level security is also standard. The innovative Vonage Desktop app is fully integrated right out of the box and Vonage was one of the first VoIP providers to include such a feature.

Leaving aside the bonus features and focusing only on the core VoIP service, Vonage still manages to set itself apart. Metered extensions are incredibly useful for smaller workgroups who won't be using every phone line every day. This allows the business to pay for only the level of service they are actually using. This can be significantly more cost-effective than a blanket unlimited calls plan.

Who is Vonage best for?

Businesses who need powerful video conferencing powered by Amazon Chime
Reliable VoIP service with customizable service levels and the ability to pay only for what is used.

MegaPath

MegaPath manages to be a one-stop shop for businesses of just about any size. They offer everything from no-contracted hosted VoIP to internet and networking services, security, and cloud-based solutions. They can get a business connected to the internet, get them communicating, and secure them on top of that.

One unique aspect of MegaPath is that they require no user or seat minimums, making service easily and affordably scalable if business needs change in the future. Support is straightforward too, with the same service level offered to all users at no additional cost.

It happens all the time: phone service goes out, followed by phone and network providers blaming each other for the outage and no one agreeing on who is responsible. With all services being handled by one provider, there is no such concern with MegaPath. They streamline communications needs for businesses, offering a single point of contact for easy problem resolution. With the ability to host as few or as many users as needed, MegaPath is a compelling option for teams of any size.

Who is MegaPath best for?

  • Businesses who need more than just VoIP, and would like the convenience of one point of contact for communications and networking issues
  • Smaller teams, or those who plan to grow in the future, given MegaPath's scalability and absence of user minimums

RingCentral

RingCentral's most attention-grabbing characteristic is that businesses can get service starting at just $19.99 per month. A low starting price doesn't mean subpar features, though; over 100 premium features are available, with many of them included in the $19.99 plan. The impressive base level of service comes with unlimited calling, 1,000 toll-free minutes, mobile and desktop HD video conferencing with screen sharing for up to four users, and the Glip collaboration solution.

Glip is an absolute powerhouse, especially considering it can be had as part of the $19.99 plan. Many users prefer it over Slack, and it definitely has more built-in features than Slack.

RingCentral offers a staggering selection of options to build out a solution to the level needed by a business, and their customer support comes highly rated. The system is also intuitive enough that if anything does go wrong, many routine service issues can be easily resolved by the end user.

Who is RingCentral best for?

Those who can benefit from a VoIP service fully integrated with a messaging and collaboration tool
Business who do a lot of international communication, given that service with international data centers is supported

ShoreTel

Whether it's a cloud-based solution, something on-site, or something in-between, ShoreTel can likely cover it. Their Onsite UC, Cloud UC, and Hybrid UC options all offer the same excellent user experience and ability to integrate with open APIs for effortless native integrations.

The amazingly intuitive user interface won ShoreTel as a 2018 TMC Unified Communications Product of the Year Award winner, but the easy interface doesn't come at the expense of a considerable suite of features. VoIP, instant messaging, and audio, web and video conferencing are all offered as part of this comprehensive communication solution.

Where ShoreTel really shines is its capability to offer a truly customized experience for every business, regardless of location. For those for whom cost savings are paramount, the affordable cloud-first option is an excellent solution and it has an amazing suite of features in a turnkey solution.

If it's the continuity of a completely on-premises configuration that's needed, Shore Tel's Onsite US can offer that without the business having to miss out on everything provided by SIP. For those who need a hybrid solution, ShoreTel can configure a setup that establishes a central on-premises solution that powers multiple locations in the cloud.

Who is ShoreTel best for?

Business needing an entire UC solution where user experience is paramount.
Business needing a truly customized configuration - whether that's on-premise, cloud-based, or somewhere in between.

Jive Communications

Jive got their start providing VoIP services to large businesses and government organizations. In the years since their start, however, they have expanded to serve public and private organizations of all sizes. As with the other names in this article, Jive offers a robust suite of services that puts them in the same competitive category as Nextiva. Their primary focus is ease of use of their services.

The star of Jive's business VoIP show is their visual dial plan. It allows users to use a completely visual-based system to configure their caller experience instead of having to click around for cumbersome drop-down menus. Setup is incredibly simple, with no coding knowledge needed in order to configure a smooth auto-attendant setup for callers. Jive's price point is super-competitive, at only $19.95 per user, per month.

Those considering Amazon Chime might also want to give Jive a look. With features such as point-to-point video calls, HD content sharing, group text chat, active speaker identification, and reservation-less virtual conference rooms, Jive could very well be the winner when it comes to conferencing and collaboration.

Who is Jive best for?

  • Businesses who place simplicity as a high priority, given the visual editor's easy methods of setup and customer experience configuration
  • Those looking for a phone system with a capable video conferencing and meeting solution who may also be considering competitors such as Amazon

8x8

In what 8x8 calls "the world's first communications cloud," business communications including unified communications, team collaboration, contact centers, and real-time analytical solutions converge into one streamlined platform. Considered a leader in Gartner's UCaaS Magic Quadrant, 8x8's platform is connected all the way through.

The standard suite of VoIP service and typical calling features are included with the Virtual Office and Virtual Office Pro service plans, but unified communications can also easily integrate into many third-party apps. 8x8's calls reports and analytics capabilities are on par with those of Nextiva's but are impressive nonetheless. This facilitates real-time reporting and enables quick decision-making.

8x8 is a clear leader for cloud-based unified communications products, and much like Nextiva, 8x8 serves a wide range of needs from the most basic to the most complex. The Cloud Contact Center solution capably handles external communications by seamlessly integrating with the internal communications system. 8x8 is a great solution for joining otherwise isolated communication systems.

Who is 8×8 best for?

  • Businesses of any size - small, medium, or large - who are in need of a one-stop solution for cloud-based unified communications
  • Organizations looking for a unified communications platform that handles employee and client communications, including contact centers
  • Those who can benefit from advanced reporting and analytics capabilities

Nextiva Conclusion

When considering any product, especially a complex technology such as VoIP, it is important to take a look at all options and determine what provider best meets the needs of the business. Nextiva is known as sort of a benchmark when it comes to business VoIP services. The portfolio of options and features is extensive, the user experience is intuitive and pleasant, and the price is quite competitive. When also considering that Nextiva is a leading provider of U.S. based service and support, it's easy to see why they are such a compelling option.

For the vast majority of businesses, Nextiva will cover all VoIP needs and more, right out of the box. It's unlikely that a business would regret choosing them. Setup and use is very easy, and should anything go wrong, well, Nextiva's support is some of the best in the business. For more specific areas of focus, no doubt, some of the other options discussed here could be a better choice. Video conferencing-focused organizations who want Amazon Chime integration, for instance, might decide to go with Vonage Business.

Those who find collaboration tools essential might find RingCentral's Glip worth going with. As mentioned previously, it's more powerful than Slack, an accepted industry leader. Of course, Nextiva can handle video conferencing and collaboration, doing both well, in fact, but the other providers' specific focus on these areas might differentiate them. It's a competitive market, and it's certainly a benefit to the customer that these companies have to work harder and develop new features in order to get business.

To sum up, Nextiva is still a good option, but they're far from the only relevant industry player.

Bottom line - Nextiva is still the best choice for:

  • Those with general business cloud communications needs who value customization and control of their VoIP and unified communications system
  • Those who expect high-quality support. Nextiva's support is domestically based, and it has won many awards
  • Those who value innovation. Nextiva has a proven record of staying on top of their game and being an industry leader in new features and technologies. This is unlikely to change anytime soon.

See also

Created by: admin, Last modification: Fri 01 of Dec, 2017 (20:22 UTC)
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