Broadview Networks Reviews

Broadview Networks Average User Rating
Based on 6 Reviews

Broadview Networks is a communications and information technology provider for business across the United States. Founded in 1996 as a regional telecom company; they grew into national provider of cloud phone systems and other cloud solutions. Broadview Networks is a hosted VoIP service that provides Hosted PBX VoIP service to companies. Please read Broadview Networks reviews below from current and former customers. If you have experience with this company phone service, consider writing your own Broadview Networks review.
See also

Write a Review

Business VoIP Providers
Provider Plan Details Monthly Rate *
Vonage Business Award-winning Business VoIP Phone System
  • 40+ Business Phone Features
  • Amazon Chime Incl. at no cost
  • In-house 24/7 Support
As Low as
RingCentral Cloud Powered Business Phone System
  • Unrivaled functionality in 1 solution
  • Unlimited Calls/Fax/SMS/Conf.
  • Trusted by 350,000+ Businesses
6 Users Reviewed Broadview Networks

Re: Broadview Networks

Sound Quality Sound Quality Rating Reliability Reliability Rating Features Features Rating Customer Service Customer Service Rating Price Price Rating Overall User Rating Overall Rating
The Good:

The Bad:

They were aggressive in pricing my bundled solution to make it attractive to switch from Verizon to their service. Reliability has been horrible though. One of my two circuits is down at least once a month, and this month I've had downtime 3 times already! Sure they provide credits for downtime but that doesn't offset the loss of business when I can't make or receive phone calls. Even if I have to pay a penalty to switch I can't afford not to at this point

Cloud and Telco Consultant

Sound Quality Reliability Features Customer Service Price Overall User Rating

I love that Broadview upgrades their hosted software 2-4 times per year adding new robust features and it costs the end users nothing more. Recently, Broadview added live employee presence, advanced call routing, and chat. The personal level of service is not comparable to any other company I've seen. You have a dedicated account manager who will help solve any issues you have, as well as help you build and solution you need. Definitely a solid company, I will continue to recommend Broadview Networks.


Sound Quality Reliability Features Customer Service Price Overall User Rating

Been with Broadview for a little over a month. Their call quality is horrendous!!! I now spend most of my day, every day dealing with issues that are not being corrected. We even went with a dedicated T-1 they sold us, we setup a completely separate wired network to avoid sharing over our data network, and we are using top of the line PoE switches for the phones, and we still get crackle, static, and broken up calls. We also get a dropped call every now and then, and have done some analysis, to determine it is on our end. They had really attractive pricing, and now I know why. I would highly recommend steering clear of this company, unless you are ok with lousy quality of service, spending your days trying to get it corrected, and don't get anywhere.

Feature rich system and stellar website

Sound Quality Reliability Features Customer Service Price Overall User Rating

We have been using the Broadview voip phone system for 7 years and love it. This is the only system I have used where teh average employee can actually set up their own speed dials and other features. They just rolled out a new website to manage everything and it now works great on my iPhone too. I think I pay about $1 more per employee more than the cheapo guys but it is WAY worth it IMO.

Broadview customer service

Sound Quality Reliability Features Customer Service Price Overall User Rating

I received great customer service today with Broadview.I had originally send an email to customer service with several items to address. Not only Broadview customer service call to clarify what I needed they stayed on the line with me while speaking to another department to ensure all of my issues were resolved. I have to tell you, I am impressed by this and am so glad our office made the switch from AT & T. Not only do Broadview representatives provide complete support but they handle each call very professionally. I never hesitate when calling or emailing because I know their staff is going to resolve it.... Happy customer!

Easy to work with and quick to respond!

Sound Quality Reliability Features Customer Service Price Overall User Rating

We have been using Broadview for about 5 years and have received great service and quick responses from our dedicated rep. If we ever have an issue it is addressed quickly and professionally.

Created by: milosevicandrei, Last modification: Fri 11 of Oct, 2013 (17:04 UTC) by admin
Please update this page with new information, just login and click on the "Edit" or "Discussion" tab. Get a free login here: Register Thanks! - Find us on Google+