Call Center Technology

Call center technology encompasses a wide range of telecommunications hardware and software including automated phone systems capable of answering incoming phone calls and performing outbound autodialing.

A call center is a department within an organization or a standalone company typically comprised of telephone agents (customer service reps, salesmen, etc) who either accept incoming calls or make outgoing calls. Call centers can be completely automated, processing incoming and outgoing calls using automation with no human agents involved in the process.

Software applications typically associated with calls centers are CRM (Customer Relationship Management) programs. The following technology is typically associated with a call center phone system:

See Also

Vendor Information

Call Center Simulation Models

Call Center Applications

Call Center Technology Providers

  • Dialer360 is a breakthrough in call center software technology. It’s providing Predictive Dialer, SMS & Voice Broadcasting Software, Auto dialer Software and Voip Pbx for your business. Communicate with your customers with Chat, Voice, Email and Social. It can be integrated with top CRM’s Salesforce, Zendesk, Vtiger, Zoho and Pipedrive. Thousands of trustworthy customers rely on this technology. For Know More About This Technology Request A Demo
  • Avatar Dialler: is Cloud call center software providing Inbound and outbound call center services including Hosted Pbx, Predictive dialler, Voice Broadcasting (ACD, IVR) Built-in features CRM, Web phone, along with superlative features like Agent Status board, Agent Panel, Admin panel..
  • 3CLogic: provides cloud based call center applications including Inbound ACD, IVR, Preview Dialer, Progressive Dialer, Predictive Dialer, Click-to-Call, along with comprehensive call center monitoring, reporting and analytics tools.
  • AVOXI Call Center Techonology - Considering Cloud Communications for your Business or Call Center?
  • Bicom Systems PBXware Call Center Edition is an IP-PBX turnkey Call Center Communications Platform that is specifically designed for Call Centers. Features include unlimited ACD queues, unlimited call agents, comprehensive reporting, real-time queue statistics, real-time queue monitoring, gloCOM softphone, predictive inbound and outbound dialing, skills based routed, and more.
  • BrightPattern provides inbound contact center, interactive voice response and outbound contact center on a unified cloud-based platform.
  • AACC Asterisk Advanced Call Center. Opensource CTI functionality for Asterisk, supporting inbound, outbound, and IVR campaigns, and screen pop. Specialized agent toolbar and full call center control and customizable reports (both historical and realtime) for administrators.
  • CallForwarding - Be present anywhere in the world with toll free forwarding services from
  • CCI-PBX: PBX Manager and Call Center Edition, English and Spanish. Call Center Features: Inbound, Preview Dialer, Progressive Dialer, Predictive Dialer, Automatic Dialer Commercial
  • Data24-7: Bypass voicemail greetings on wireless (and some landline) phones and get straight to the beep to leave your messages. Our unique service results in lower phone charges and the ability to place more calls per minute. We also offer a caller-id delivery service and text messaging solutions.
  • Database Systems Corp. call center technology includes call center software employing computer telephony products which feature Voice broadcasting, IVR, ACD, plus IVR systems and IVR software. DSC also provides Hosted IVR services and Voice Broadcasting outsourced services.
  • Electronic Voice Services EVS provides a hosted Virtual Call Center in the cloud as a joint effort with LeadMaster CRM.
  • Exelysis Call Center Solution Complite Call Center Solution with Fully Documented .NET API.
  • Predictive dialer and autodialer phone systems from Database Systems Corp..
  • Five9, Inc. Call Center Technology provides VOIP-based hosted call center applications with a Predictive Dialer, Preview Dialer, Auto-Dialer, Inbound ACD and web callbacks.
  • Genesis Communications - provides hosted call center applications with Predictive dialing, Preview Dialing, Power Dialing, Inbound ACD with screen pop and call recording.
  • Emergency Notification provider Send Word Now supplies a virtual call center for all of your notification needs. SIP-based platform allows send messages to thousands of recipients within minutes, with detailed tracking and reporting tools.
  • Asterisk Call Queues
  • UCN Inc provides a wide variety of call center technology services. Including Hosted ACD Software, Computer Telephony Integration, Hosted IVR Systems and Customer Satisfaction Research, all hosted over a nationwide VoIP network.
  • CallQast is a web-based Asterisk call center which can embed any web-based CRM in its interface.
  • VicidialNOW is an automated web-based call center suite running on Asterisk IP-PBX and based on vicidial dialer CCS. VicidialNOW!
  • VoIP-One GmbH Schweiz - Virtual PBX A Swiss provider of a self-developed Virtual PBX product with a wide range of features dedicated to Swiss Businesses and especially Call Centers. IVR, Queues and additional custom features directly out of our Swiss cloud in Zurich.
  • TeleRep Performance Optimizer - The World's Most Cheapest Predictive Dialer with free US DNC Scrubbing
  • Tpad - The Global VoIP Network Predictive Diallers for Call / Contact Centres - Fully customised inbound and outbound predictive, blended SIP dialler with an asterisk built native telephony engine. Supports live real-time statistics, call reporting, call recording, power dialling coupled with the ultra low rates due to SIP trunking.
  • Switch2Voip is a low cost wholesale VoIP leading provider for call centers. While Switch2Voip offers VoIP calling plans to home, residential and business customers it focuses their marketing efforts servicing companies using predictive dialers for telemarketing calls. Residential users can also benefit of their wholesale rates. This company offers Free USA and Canada DID's.
  • Positron Inbound Call Center is a complete Inbound Call Center Solution for centers with 30 Agents or less including hardware, PBX and Monitor / Reporting tools. Positron Inbound Call Center
  • LiveVox, Inc. - provides cloud contact center solutions such as integrated hosted predictive dialer, ACD, IVR, call recording and business analytics to 40-500 seat contact centers from burstable carrier MPLS networks.
  • Microbase CTI - The Pure Asterisk Based CTI. Microbase CTI includes Predictive Dialer, Progressive, Preview, Power and Direct to IVR. It also includes, Agent Management, Queuing, Skill based routing, Inbound and Outbound handling, Modular IVR, Analytical Reports and Statistics, Agent Monitor Console, Real-Time Monitoring, Agent Toolbar, Call Recording and fully documented API for 3rd party software integration.
  • RoboDialer VoIP VoIP Service Provider SIP for wholesale outbound termination to USA and Canada. Designed for predictive dialer and telemarketing calls Call Centers. Encrypted VoIP Tunnel to bypass firewalls. No fees / extra taxes,Pay Per Call, No Contracts
  • Star Communications Hosted Voice Broadcast and Hosted Predictive Dialers. Aggressive flat rate pricing. Unlimited channel capacity. There is no hardware for you to maintain. Our extremely flexible platform, spans the entire country and can handle millions of messages at once.
  • ZONE Limited - ZONE offers cloud-based call center solution, featuring IVR, ACD, voicemail, fax-on-demand, call monitoring, predictive dialing and visitor profile pop-up by callerid. We supports both SIP and PSTN agent phones. Our platform also provisions China, Hong Kong and Singapore DID numbers.
  • Voicent Communications - VOIP software vendor: IVR, PBX, dialer, auto dialer, predictive dialer, crm, VoiceXML gateway. Suites for small businesses, call centers, and enterprises.
  • Q-Suite is a robust, multi-tenant call center software solution from Indosoft. Q-Suite is available for on-premise, Cloud, or hosted solutions.
  • Loway is a Swiss provider of high quality call-center software.
  • Yuboto Autodialer Hosted Voice Broadcasting Solution by Yuboto. Can be used for Alerts and Notifications, Lead generation and Telemarketing, Telephone Surveys and Polls
  • ICTBroadcast Communication Software-A Voip supported software: basic call center functionality,IVR,multilingual supported,smart predictive dialing,asterisk based,CDR.ICTBroadcast is for enterpriser and service provider.
Auto dialer is a software, hardware tool that will dial many more numbers for you in less time than manual dialing. provides easy to understand call center solutions based on your requirements.

Created by: pgaz, Last modification: Fri 24 of Feb, 2017 (13:34 UTC) by dialer360
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