Call Center Software

Call center software is the software system that allows a company or organization to run a call center. This page lets you compare call center software providers.

There are hundreds of different providers of call center software across the globe, and every call center software system has its pros and cons. When selecting the right call center software for your business, contact center, or call center, it's important to decide which features you want your phone system to have.

Types of Call Center Software


ACD helps productivity by assigning inbound agents to incoming calls. The automatic call distributor uses a set of instructions to determine who gets the call in the system. The algorithm can route calls based on agent skill or whoever has an idle phone. ACD can use caller ID or automatic number identification, but usually interactive voice response is enough to help the system determine the reason for the call.

An automatic call distributor can also take advantage of computer telephony integration. Agents can receive relevant data on their computers along with the incoming call.

Computer telephony integration is a broad category of software that connects telephone and computer systems. Computer telephony integration software can have both desktop and server functions. Various applications make up a system that can control phones, display call information, and route and report calls.

Interactive voice response allows callers to route themselves to the appropriate department or use the company’s database for assistance. More sophisticated interactive voice response systems can access accounts and perform certain tasks, such as activating a credit card through a bank’s phone system. IVR involves using dial tone multi-frequency or voice commands. In the VoIP industry, a PBX auto attendant is near interchangeable with IVR. However, auto attendants are not capable of speech recognition.

A predictive dialer calls a list of phone numbers at once. Outbound agents are then connected to the numbers that answer. A predictive dialer uses calculations to minimize the idle time of agents and the potential of losing answered calls when no agents are available.

Contact Center Software

For contact centers, software includes applications for chat, email, and web interaction in addition to telephony functions.

Call Center Software Providers

This is a list of call center software providers and developers. Please keep this list in alphabetical order.

  • Dialer360 is Call Center Software which provides you inbound, outbound and blended services on high voltage and low cost for your call center. It is the complete telecom solution including Omni Channel, communication with your customers by using Email, SMS, Web chat and Social Media (Facebook, Twitter, LinkedIn, Google) etc. It can be integrated with the CRM of your choice. It gives you services for 24/7 and make sure your data save. It will make your call center to compete with the modern technology in the market. You can call us at (+1) 6467571041 (+44) 2037696777 or Email at contact@dialer360.com

  • BitVoice is Call Center Solution which provides you inbound, outbound and blended on premises and hosted Solutions. We are serving major indian corporates and Banks. we providing customised voice solutions for enterprises .It can be integrated with world's best CRM like Zoho, Salesforce,Zendesk and Microsoft Dynamics CRM.
  • Bria is a call centre softphone for call centre agents that integrating softphones into your ACD, IP PBX. It has Salesforce integration, standalone GUI, system tray lock, local and remote provisioning and more.
  • Dialer360 is Call Center Software which provides you inbound, outbound and blended services on high voltage and low cost for your call center. It is the complete telecom solution including Omni Channel, communication with your customers by using Email, SMS, Web chat and Social Media (Facebook, Twitter, LinkedIn, Google) etc. It can be integrated with the CRM of your choice. It gives you services for 24/7 and make sure your data save. It will make your call center to compete with the modern technology in the market.
  • DialOne is a Call Center Software and Asterisk VoIP PBX professional provider with a wide array of industrial-strength tools such as Predictive Dialer, Advanced ACD Systems, IVR programming and COPC-Compliant metrics. Based in Buenos Aires, Argentina, they also provide a 24/7 helpdesk service for large, critical operations.
  • AirPhone from Vocalcom is new breed of Call Center Software. Better features, better conversations, happier customers. What makes Vocalcom customer contact technology stand out is that in addition to making omnichannel customer interactions management simple, it comes with boundless customization. This award-winning call center software enables businesses to drive a more effective sales team, and create effortless omnichannel customer experiences, journeys, and relationships. It provides full visibility and valuable context in the customer journey across all touchpoints, channels and interactions, to help companies engage their customers while delivering transformative business results. Easy one-click integrations with Salesforce, Microsoft Dynamics, Zendesk, Desk and many other systems. Spanning 128 countries and six continents, Vocalcom is trusted by more than 3,700 customers to orchestrate over 10 billion customer interactions per year in the cloud and on premises with the lowest effort. For more information contact Vocalcom at www.vocalcom.com/Contact
  • Avatar Dialler is providing complete inbound, Outbound and Blended services for your call center and also providing Hosted Pbx. It's complete telecom Solotuion.It can be integrated with world's best CRM like Zoho, Salesforce and Zendesk.
  • Autom8 Enterprise Automated predictive dialer from Autom8 Group that is fully Omni Channel, communicate with your customers using Email, SMS, Webchat and Social Media (Facebook, Twitter, Linkedin, Google) making this truly a solution for the future.
  • 3CX Phone System Pro offers CRM integration, advanced reporting and queue strategies, inbuilt failover, integrated video conferencing and much more.
  • Ameyo Contact Center Software is an all-in-one software based communication solution that manages end-to-end customer journeys and consistently delivers exceptional customer experiences. It is a powerful and highly flexible IP-based Call Center Software platform that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence. Designed on latest and robust technology, Ameyo delivers customer engagement solutions which help businesses to improve productivity and profitability and meet their overall goals of customer acquisition & retention, repeat sales and requisitioning and business process automation.
  • Ameyo Engage Cloud Contact Center Software Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in Better Customer Experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees.
  • Alfatell LLC offers ContactCenter AlfaTell Software. Our company is developing a product for organizing Call Center. Our software allows you to analyze all operators calls. Evaluate the work of operators in a predetermined pattern. Analyze the causes of each missed call. The system displays any missed calls have not been processed by the operator. The company is ready to develop for you additional functionality that you need.
  • 3CLogic is a leading provider of Inbound, Outbound, and Blended cloud contact center solutions focused on facilitating client engagements, improving sales and marketing initiatives, while enhancing the overall customer experience.
  • Asteria Solutions Group offers Insight Call Center Suite an Automatic Call Distributor (ACD) application to support call center operations. Insight supports local and remote agents, agent registration to one or many call queues, various call routing strategies, skills based call routing, queue prioritization, and call escalation strategies. Interactive voice response (IVR) may be configured to collect additional information to assist agents in efficiently fielding calls. Invision is a real time wall board application for call center rooms.
  • asterCC hosted Call Center Solutions
  • AVOXI offers Virtual Call Center Solutions
  • Asternic Call Center Stats PRO 2 Realtime View, Spy, Whisper, Recordings, REST Web Service, Report Designer, Scheduled reports via email and more.
  • Avyukta Intellicall-VoIP +Dialer VoIP Provider at cheapest rates and best quality routes,ACD-Automatic Call Distribution,IVR-Interactive Voice Response, Predictive Dialer free with VoIP Minutes, 24*6 Technical Support, VoIP,Dialer. Contact: - sukumar@dialerindia.com.+91-8560000080
  • Bicom Systems PBXware Call Center Edition is an IP-PBX turnkey Call Center Communications Platform that is specifically designed for Call Centers. Features include unlimited ACD queues, unlimited call agents, comprehensive reporting, real-time queue statistics, real-time queue monitoring, gloCOM softphone, predictive inbound and outbound dialing, skills based routed, and more.
  • Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
  • Call Center Software from Vocalcom, is a call center software solutions that deliver all the benefits of expensive software systems without their hidden costs and long term contracts. Vocalcom brings all your customer conversations in one place, no matter what the source is - phone, web, email, live chat, text message, or social media, so, your team works smarter and performs better while your customers get the answers they seek quickly and reliably – every time. An all-in-one call center software solution delivered as a service to minimize operational costs and deliver lightning-fast service, while driving better business outcomes, more sales, and better customer experience. Customers can be routed based on Visual IVR selections, customer data, value or history, agent skills or availablility, and much more. By adopting a data-driven routing, you can increase first contact resolution by 70%, and reduce average handle time from 53 seconds – providing more satisfaction, better engagement and a faster resolution for customers. In addition, Vocalcom Agent Console provides agents with the tools and information they need to excel by offering an intuitive interface that links customer context from different channels and pushes dynamic guidance to agents. Using this technology, call centers can improve agent productivity, while driving up customer satisfaction and loyalty. Furthermore, Vitual Hold from Vocalcom can remove hold time by giving to customers the option to receive an agent callback when their position arrives to the front of the queue, eliminating hold time, reducing abandonment, smoothing out call spikes, and giving customers back what they value most – their time. Reach us on Vocalcom.com
  • CHECKBOX, VoIP Carrier, Wholesale A-Z, CALL CENTER CARRIER - We provide VoIP connection specially for call centers / marketing companies who needs High stress / CPS routes, We have USA CC, Canada CC, Australia CC, China CC, UK CC and others Direct Routes to many countries.
  • Call Center Solution developed by Ecosmob provides single platform to manage inbound, outbound and blended call centers with its advanced features and security.
  • Call Center Service Group offers OSDial the most flexible full featured GPL based dialer available for call and contact centers.
  • Call center solutions from ZONE Limited
  • CallForwarding - Be present anywhere in the world with toll free forwarding services from CallForwarding.com.
  • Callspin Asterisk based softphone for Call center
  • Clarity Connect - Contact Center Software Native Skype for Business. Clarity Connect is a full-featured contact center native to Skype for Business. This means Clarity Connect adds missing functionality without duplicating or complicating the infrastructure or call control. Clarity Connect steps in and adds the required intelligence to conversations, regardless of modality, to deliver the best customer experience on the market. Intelligent IVR, skills based routing, real-time metrics, historical reports, and make up this first-of-its-kind approach to a contact center for a true collaboration platform.
  • Cloud call center solutions, Is the software that makes it possible for call centers to operate with a higher level of productivity, flexibility, and service quality. Go to Call Tools and Request a free trial now.
  • Convoso Is the world's best end-to-end call center software. Convoso's highly adaptive suite allows for your call center to strive, whether you have an inbound, outbound, or blended call center. Our extensive suite of features include: hosted PBX, IVR, high-performance dialer, intuitive user interface, business gamification, call recording and monitoring, custom reporting, easy integrations, and more.
  • crm4 solution - Crm4 Solution is a software for call center, available in cloud.
  • DialCloud - Full Feature Call Center Solution for Asterisk with Predictive, Progressive, Broadcast Dialer, Modular IVR, Advanced Queuing, Agent Management, Real-Time Statistics, Many Off-Line Reports, Fully Documented API in .NET, Large Scalability.
  • Daktela - hosted contact center - multichannel contact center (calls, emails, chats, social networks etc.) in one solution with HTTP REST API
  • Database Systems Corp. provides IVR and voice broadcasting call center software
  • Deepija Telecom Pvt. Ltd.
  • DYALOGO Tecnologia para call center
  • Elastix offers CRM integration, advanced reporting and queue strategies, inbuilt failover, integrated video conferencing and much more.
  • Electronic Voice Services, a leader in the industry for over 20 years, offers outbound dialers and a blended Cloud Call Center with robust LeadMaster CRM, click to call, and progressive power dialing for affordable prices.
  • Enghouse Interactive Call Center Software - Enghouse Interactive develops the most comprehensive portfolio of call center and interaction management solutions, allowing your organization to add functionality when and how you want including: multi-channel call center, CTI integration, Interactive Voice Response, operator attendant consoles, call recording and quality monitoring, knowledgebase product offerings and more. We help your customers reach you anytime, anywhere, anyhow!
  • Enterprise Communications - call center software and predictive dialer system for telemarketers uses optimized algorithms to get best contact-rates using highly-adaptive and self-optimizing dialer parameters. the smart lead rescheduling increases contacts significally that you will get most out of your leads. Full range solution provider including Dialer, ACD, IVR and CRM.
  • EvaluAgent - Performance management software for contact centres EvaluAgent is a suite of cloud-based software modules designed to enhance staff performance in multi-channel contact centres.
  • Exelysis Call Center Solution Full Feature Call Center Solution for Asterisk with Predictive, Progressive, Broadcast Dialer, Modular IVR, Advanced Queuing, Agent Management, Real-Time Statistics, Many Off-Line Reports, Fully Documented API in .NET, Large Scalability.
  • eZuce Reachme Contact Center Solution is a lightweight, easy to administer, open standards-based call center solution. Agent, supervisor, and technician workstations can be easily customized to fit specific customer or application needs. Powerful skills based and priority routing gets customers connected to agents in no time. Agents and supervisors enjoy a presence enabled work environment with a set of modern tools at their disposal to do a better job at a fraction of the cost of traditional call center solutions.
  • FOP2 Flash Operator Panel The 1st switchboard for Asterisk
  • Indosoft Inc. - Global provider of multi-tenant call center software for cloud or on premise contact centers.
  • Lesula Asterisk Contact Center LesulaCC the first professional Asterisk Contact Center Manager deployed for mobile devices (iOS & Android).
  • LiveVox Predictive Dialer, ACD, IVR, Call Recording delivered from the private VoIP cloud
  • Magnetic North's Cloud Contact Center is a true cloud solution for call centers of all shapes and sizes. ‘Maximise’ is our award-winning, full inbound/outbound/blended multi-channel contact centre solution. Unique features such as mobile number screening, mobile/local CLI presentation, and PCI-compliant secure payment collections sit alongside seamless call blending, automated outbound dialling, skill based routing, automated workflow, integrated email & SMS, advanced reporting and more.
  • MicrobaseCTI MicrobaseCTI is a pure Asterisk based Call Center Solution. It is provided as cloud service or at customer premisses.
  • Net2Phone Net2Phone offers high quality, low cost SIP Trunking and Business VoIP Solutions for Call Centers - scale up or down capacity as needed, no charge per channel, no contracts, pay only for the minutes you use.
  • Neotel Offers a complete CRM which can be connected to your PBX so you have all leads and contacts in one system. Neotel's Call Center Software also includes a predictive dialer.
  • Newfies-Dialer, A Free and Open Source Autodialer & Call Center Software Multi-Tenant system comprising Auto-dialer, survey tool, extension dialling (press 1), voice recording and Do Not Call, with white labelling, SMS broadcasting and AMD add-ons available.
  • Nixxis Contact Suite |Nixxis is a professional software publisher specialized in call/contact center and customer interaction solutions. The advanced Nixxis Contact Suite, a visionary and flexible solution has been designed anticipating all future needs of contact centers in terms of customer interactions (phone, email, chat, sms, social networks). 80% of our customers report up to 20% increase in productivity and profitability.
  • Novanet | A leading Business-class VoIP & Cloud Communication provider to Contact Centers & Enterprise customers. Novanet offers a complete suite of VoIP and Cloud services specifically crafted to suit the needs of a modern day Contact Center. Novanet is a highly scalable enterprise-grade VoIP service. It offers high quality global PSTN termination and local/toll free numbers in over 110 countries backed by 24/7 premium technical support.
  • OpenIQ Contact Centre | provides customers with a comprehensive fully, integrated suite of contact centre software products that have been designed from the ground up and in consultation with customers, technology partners and subject matter experts. As a result OpenIQ products are intuitive, simple to deploy and provide a rich feature set. Products include, Call Recording, Desktop Agent/Screen Capture, Quality Assurance, Customer Experience and Work Force Management.
  • PBX in a Flash powered by 3CX offers a range of contact center features including Call Flow Designer, call reporting, queue statistics, barge in/listen in/whisper, CRM integration, switchboard, wallboard, call recording and more.
  • Prologix Systems - Predictive Dialer + VoIP Minutes - Predictive Dialer + VoIP Minutes.Cloud Based Dialer Solutions, CRM Solutions, SMS EMAIL Integration,ViCiDial, GoAutoDial, OSDial,FreePBX IVR Systems, Domestic PRI Based Center, Domestic Call Center Solutions,IP-PBX Solutions, Asterisk Based Solutions, Bulk VoIP Termination. Various models for Dialer and VoIP as per your requirement. Contact: - Neelam Jain,Prologix Systems, sales@prologixsystems.com Message Me: - prologix.sales @ Gtalk, Skype. +91-7073214443.
  • QueueMetrics is a call-center reporting package for Asterisk and Asterisk-based phone systems. It monitors data from the phone system and produces in-depth reports on call center activities. Also detailed reports on past activity can be produced along with real-time summary screens on current activities, including call-center wall boards, QA and WebRTC functions via integrated softphone. Used to monitor inbound call centers taking calls into queues or outbound call centers or both simultaneously. A single installation can monitor multiple phone systems.
  • RichCall.io video chat and live video support software for customer service featuring co-browing and desktop sharing.
  • Silicium Simple and robust Call Center Manager that allows tracking of unanswered calls, queue handling, data anilizing. Contains Live Dashboard.
  • Smart Voice Network offering service to Carriers and Call Centers with unique ability to cap rates and manage sub accounts. VoIP Carrier with US & International Termination and Origination. Competitive High Quality NPA-NXX rate deck, International Carrier rates, and DID channel pricing.
  • Switch2Voip Virtual/Cloud Call Center solutions. Asterisk based predictive dialers and PBX. Real Time Reports, Agent Management.
  • phone.systems™ The easy to setup cloud phone system for small business and call centers. Local and Toll-Free virtual numbers, global coverage and customer service, simple to use.
  • Promero | Leading Reseller of Cloud Based Call Center Software | Compare Aspect, Oracle, Interactive Intelligence, Five9, Vocalcom
  • Q-Suite is an enterprise grade Contact Center Software that offers HA and patented call survival, suitable for mission critical installations in the cloud or on premise.
  • Thirdlane Call Center delivers a reliable and highly-customizable contact center software solution with sophisticated features and functionality for a broad range of call centers - on-premises or in the cloud. Thirdlane Call Center is an add-on that is integrated with Thirdlane PBX and Thirdlane Multi Tenant PBX platform products and offers set of features supporting environments ranging from professional contact centers to workgroups requiring more advanced queuing, call distribution, and call metrics features.
  • Voicent Call Center Software
  • VoIPTime is the developer of modern software application for Call/Contact centers - VoIPTime Contact Center. We place special emphasis on high quality, reliability, and functionality of the solution. We offer VoIPTime solution for premise-based Call/Contact centers and cloud call centers. This software will assist you in establishing a multi-channel interaction with your customers, thus improving the efficiency of your Contact center.
  • Voxdesk Cloud Call Center
  • WombatDialer is highly scalable, multi-server, predictive dialer for Asterisk. It is build in order to run campaigns that can go from fully automated telecasting and reverse IVRs to classic, agent-based outbound campaigns. Campaigns can include customized, voice-synthesized elements that immediately establish a relevant context of the call and that can lead to a successful case resolution without using agent's time. It offers a set of ready-to-use components and a monitoring GUI for complex solutions management with ease of integration with any Asterisk based PBX. It works on predefined call lists and can dynamically create them over an API. It shares the load on one or more PBX servers and has a flexible rescheduling logic in order to handle missed calls.
  • xCALLY
  • Vitalvox offers on-demand, full feature, Cloud Contact Center Solution.
  • VadaXchange for Call Centres and Contact Centres
  • Hosanna Tecnologia Suite AIO for Call Center and Contact Center
  • ASWAT Telecom & Media Could or On-Premise Call center / contact center multi-channels , contact us : sales@aswat-telecom.com , +971 4 45 08 146
  • ICTBroadcast Call Center Solution -ICTBroadcast provides Call Center and Telemarketing autodialer software to maximize business productivity.

Argentina

DialOne* GSS S.R.L. - Expertos en VoIP y Callcenters
Te: +54 (11) 5352-0110
www.dialone.com.ar / info@dialone.com.ar

Experts S.R.L. - Soluciones Call Center / Contact Center
Te: +54 (11) 52190914 +54 (351) 5682878
skype: voipexperts
www.voipexperts.com.ar / info@voipexperts.com.ar

España

MAS IP TI S.L. - Software Call Center / Contact Center
T: 960 800 730
www.masip.es

Russia

AlfaTell LLC - Software Call Center / Contact Center
T: +7 8452 674-546
www.alfatell.ru

See also

Created by: admin, Last modification: Fri 14 of Jul, 2017 (18:11 UTC) by convoso
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