Call Center Software from DSC


Call Center Software

Database Systems Corp. (DSC) provides call center software products and outsourcing services to a wide range of industries and government organizations. DSC has been in business since 1978 and has developed call center software solutions that automatically broadcast voice messages using Voice broadcasting technology. This phone system is used both within marketing and sales organizations as well as communities that broadcast emergency messages to its members.

DSC software can connect agents to a phone system with one standard interface using the DSC call center software solution. Existing applications can be significantly enhanced by placing computer telephony integration phone functions and features within existing desktop programs, whether they are designed for the Web or Windows. The DSC stand-alone Softphone can be used in conjunction with these existing applications.

The DSC Softphone connects to the DSC phone systems. Extensive reports, statistics, and graphs are included with this Softphone to help effectively manage the use of the DSC phone system. These systems can answer phones employing both analog and digital phone lines. DSC supports VOIP phone systems and can perform autodialing functions on outbound VOIP cards.

Contact Database Systems Corp.

Contact DSC at (602) 265-5968 or use the following Contact Form.

Computer Telephony and VoiceXML Software

DSC has developed a complete suite of computer telephony software solutions including both inbound and outbound call processing systems that support VoiceXML. DSC software also include softphone and CRM applications that are fully integrated with the PACER and WIZARD phone systems.

ACD Software

ACD software is an integral part of the PACER and WIZARD phone systems. The DSC ACD Distributes calls to the appropriate individuals and groups, which is a critical function of any intelligent phone system. When combined with DSC IVR software, this ACD software solution provides a very sophisticated call distribution business tool.

Interactive Voice Response Software

IVR software Interactive Voice Response is a computer telephony phone application that accepts voice input and/or touch-phone keypad selection. The IVR responds to this input by providing appropriate information in the form of voice answer or provides a connection to a "live" operator.

Voice Broadcasting Software

Voice broadcasting is a mass communication technique that broadcasts pre-recorded phone messages to hundreds or thousands of call recipients at once. Voice Broadcasting has both commercial and community applications. Bulk messages can be sent to customers or emergency alerts can be delivered to members of your community.

Auto Dialing and Predictive Dialers

Call Center Software Applications

Emergency Management Software and Technology

See also

Created by: pgaz, Last modification: Tue 25 of Oct, 2011 (18:42 UTC) by admin
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