Call Center Solutions

Call center solutions include any call center provider or kind of software that supports call centers. Call center solutions are products and services that solve the specific need for customer relationship management (CRM).

A call center solution is often a total package like unified communications or turnkey product, such as an outsourced call center. Software that runs a complete call center system would also be considered a call center solution.

Types of Call Center Solutions

Inbound call center solutions help companies with incoming calls, such as with customer service and tech support. Outbound call center solutions can help businesses with market research, lead generation and customer outreach. Telemarketers use outbound call centers.

Blended call center solutions can provide both inbound and outbound services.

A virtual call center solution can work for businesses with no central location or several locations. Call center agents can work from home.

Offshore call centers are outsourced companies outside of the business’ home country. Offshore call center solutions can save businesses on overhead expenses.

Web-enabled call center solutions allow customers to call in from their computers. A web-enabled call center is usually a contact center.

In many cases, call center solutions are actually contact centers with the ability to communicate in a wider variety than voice. See call center vs contact center.

Call Center Software

Software is always a part of modern call center solutions. A call center needs a server to run its phone system (such as a PBX) and software to integrate telephony and computer systems.
Not all software is all-in-one. For example, a company wishing to integrate CRM with its call center technology requires additional software.

Call center software can have useful features such as phone controls from the computer and screen popping a client’s profile/information.

Many call center services come with their own, proprietary software. When a company runs its own call center or contact center there are software solutions, both proprietary and open source, for the below functions:

Call Center Solutions

This is a list of call center solutions providers and software. Please keep this list in alphabetical order.
  • Dialer360 Call Center Solution Your complete Cloud center solution for call center Business. Enjoy an easy Dialer360 call center software solution for Customer Service, Political Campaign, Collections, BPO, Event Notification & Lead Generation Businesses. It’s Offering you Easy to Use and Easy to Setup Predictive dialer, SMS & Voice Broadcasting software which can be integrated with leading CRM’s. Now communicate you’re your customers using Email, Voice, Chat & Social Media. Get Free Demo
  • 3CLogic, Cloud Call Center
  • Airphone from Vocalcom is next-generation cloud-based call center solutions that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 20+ business tools to empower sales and service teams to have personalized, real-time conversations with customers. Spanning 128 countries and six continents, Vocalcom is trusted by more than 3,700 customers to orchestrate over 1 billion customer interactions per year in the cloud and on premises.
  • Ameyo Call Center Software
  • Asterionix Call Center Tools
  • Asterisk, Digium
  • Asternic Call Center Stats PRO 2, from Asternic Software
  • Bicom Systems PBXware Call Center Edition is an IP-PBX turnkey Call Center Communications Platform that is specifically designed for Call Centers. Features include unlimited ACD queues, unlimited call agents, comprehensive reporting, real-time queue statistics, real-time queue monitoring, gloCOM softphone, predictive inbound and outbound dialing, skills based routed, and more.
  • ServicePattern from BrightPattern, a next generation cloud-based contact center solution.
  • Cloud-Based Call Center Software by Vocalcom All-in-one Cloud Call Center that grows with you.
  • Call Center Solutions from Switch2Voip
  • Call Center Solutions from AVOXI
  • Call Center Manager by Voicent Communications
  • Call Center Solutions from Database Systems Corp.
  • Contactual, from 8x8
  • CRM Cloud Call Center, from Voxdesk
  • Exelysis Contact Center
  • handSIP Virtual Call Center is a hosted call center service providing powerful call center features such as ACD, call monitoring, reporting, metrics, and more. Starting at $31.95/month.
  • Indosoft offers full feature call center ACD for contact centers using Asterisk Telephony.
  • Maximise from Magnetic North is an award-winning, full inbound/outbound/blended call center solution. Over 400 features. PAYG.
  • MicrobaseCTI Asterisk Based Call Center Solution
  • Net2Phone Net2Phone offers high quality, low cost SIP Trunking and Business VoIP Solutions for Call Centers - scale up or down capacity as needed, no charge per channel, no contracts, pay only for the minutes you use.
  • NocRoom PBX Hosted Full turn-key solution for your Call Center
  • Promero | Leader in Cloud Based Call Center Software | Compare Gartner Magic Quadrant Software Oracle, Aspect, Vocalcom
  • QueueMetrics
  • Q-Suite is an industry leading call center software for setting up Asterisk based contact centers in the cloud or on premise.
  • Star Communications Hosted Voice Broadcast and Hosted Predictive Dialers. Aggressive flat rate pricing. Unlimited channel capacity. There is no hardware for you to maintain. Our extremely flexible platform, spans the entire country and can handle millions of messages at once.
  • Thirdlane Call Center Thirdlane Call Center software offers reliable and highly-customizable contact center solution with sophisticated features and functionality for a broad range of call centers - on-premises or in the cloud.
  • xCally
  • Vitalvox provides a secure and reliable cloud based solution for the modern contact centers at affordable cost.
  • 3C Contact Services - Leading Call Center Solutions Provider.
  • Prologix Systems - Predictive Dialer + VoIP Minutes - Predictive Dialer + VoIP Minutes.Cloud Based Dialer Solutions, CRM Solutions, SMS EMAIL Integration,ViCiDial, GoAutoDial, OSDial,FreePBX, IVR Systems, Domestic PRI Based Center, Domestic Call Center Solutions,IP-PBX Solutions, Asterisk Based Solutions, Bulk VoIP Termination. Various models for Dialer and VoIP as per your requirement. Contact: - Neelam Jain,Prologix Systems, Message Me: - prologix.sales @ Gtalk, Skype. +91-7073214443.
  • +IP - Soluciones de software especialmente diseñadas para la automatización y gestión eficiente de Call Center con la relación calidad/precio más competitiva del sector. - Software para call center - CRM software de gestión comercial - Calle de la Alcarria, 7, 28823 Coslada, Madrid - info@masip - (+34) 910 841 061

See also

Created by: jarnold, Last modification: Fri 24 of Feb, 2017 (15:14) by dialer360
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