Call hunt groups in a PBX phone system

One of major features provided by a hosted PBX system, and rarely available in a conventional PBX system, is the call hunt groups. As the word ‘hunt’ indicates, the recipient of a call is traced using a list of pre-defined phone numbers. This system ensures that employees of a company never lose their important calls even if they are not present at office. The list of phone numbers can even contain residence phone number and cell phone number, and not just any office extensions.

In a hosted pbx system, a phone number is associated with a person and not any telephone equipment. An employee can define a list of phone numbers through which he can be contacted. Thus, a call to the employee’s official number results in the call being routed to each of the numbers defined in the list until it is answered. The call routing is usually done according the order in the list.

Call hunting is often referred as find-me/follow-me service, which is usually advertised by hosted pbx service providers. This kind of service ensures that an employee receives calls irrespective of his physical location. Call hunting is especially helpful for companies whose employees are always on the move. Traveling executives are usually bound to lose important calls simply because their clients did not have information about their whereabouts. In such a scenario, the find me follow me feature from hosted PBX system routes the calls to them (their cell phones). The callers are always under the option that the recipients are present at the office.

In case a recipient could not be reached via the call hunt process, his calls are diverted to his voice mailbox. Here, the caller gets the option of either leaving a voice message or connecting to a live receptionist. Voice mails ensure that a company employee can always check on important messages and the calls he had received. Such kind of advanced settings is one of the prime features of a PBX phone system that is hosted or virtual.

Created by: accessdirect, Last modification: Tue 20 of Jun, 2006 (06:45 UTC)
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