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Crystal Call Center
- Empowering agents to drive revenue, ignite overall corporate growth and improve service level are objectives Crystal Clear Call Center Monitoring can help you attain.
- It is so simple that any one can use it.
- Web based application.
- Real time monitoring screen to view all activity on you call center.
- Agents Queues Priority.
- Agents can login from remote or locally from any extension using their own id.
- Multiple agents status: Offline, Online, Mission and Pause.
- Manager can remotely set the agent status.
- Billboard real time monitoring.
- Detailed and easy to use reports.
o Administrator reports and graphs generator.
o Direct links to call recordings.
o Agent efficiency report.
o Complete Call Date Record (CDR): date and time, queue, call source, termination status, hold time, duration, call recording.
- Easy to use manager screen to set up agents and queues.
- Multi users system with limitation capabilities for each user: available queues, available agents: not set up, only view, view and change.
- Create groups of your queues and agents for easier selection on all pages.
- Agent toolbar application - enable login/logout/mission/pause and display the number of calls waiting in queue.
- CTI integrated in any CRM system.
- Multi language support- English, Hebrew, Romanian, Russian and Ukrainian (any language can be add by request).
- No geographic limitations - agents can work from home as they are in the office.
- Listen to live calls, wisper to Agent while in a call.
- Click for call pickup from supervisor monitoring page.
- Agents Priorities, and Queues Priority
Created by: argova, Last modification: Thu 14 of May, 2009 (05:10 UTC)
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