Crystal Call Center

  1. Empowering agents to drive revenue, ignite overall corporate growth and improve service level are objectives Crystal Clear Call Center Monitoring can help you attain.
  2. It is so simple that any one can use it.
  3. Web based application.

  • Real time monitoring screen to view all activity on you call center.
  • Agents Queues Priority.
  • Agents can login from remote or locally from any extension using their own id.
  • Multiple agents status: Offline, Online, Mission and Pause.
  • Manager can remotely set the agent status.
  • Billboard real time monitoring.
  • Detailed and easy to use reports.
o Ready to use daily, weekly, monthly detailed reports.
o Administrator reports and graphs generator.
o Direct links to call recordings.
o Agent efficiency report.
o Complete Call Date Record (CDR): date and time, queue, call source, termination status, hold time, duration, call recording.
  • Easy to use manager screen to set up agents and queues.
  • Multi users system with limitation capabilities for each user: available queues, available agents: not set up, only view, view and change.
  • Create groups of your queues and agents for easier selection on all pages.
  • Agent toolbar application - enable login/logout/mission/pause and display the number of calls waiting in queue.
  • CTI integrated in any CRM system.
  • Multi language support- English, Hebrew, Romanian, Russian and Ukrainian (any language can be add by request).
  • No geographic limitations - agents can work from home as they are in the office.
  • Listen to live calls, wisper to Agent while in a call.
  • Click for call pickup from supervisor monitoring page.
  • Agents Priorities, and Queues Priority
Created by: argova, Last modification: Thu 14 of May, 2009 (05:10 UTC)
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