DACX Contact Center Suite

Drishti is a leading Contact Center Solution provider with core expertise in call center software and enterprise communication technology. Its flagship product, DACXTM Contact Center Suite has a wide presence in India & Philippines and caters to multiple functions like telemarketing & sales, customer support, collections in BPO, mortgage, financial services, marketing research, directory services, hospitality and entertainment verticals.

DACX™ Contact Center Suite is an innovative solution designed to maximum the ROI (Return on Investment) of call centers through high up-time and low TCO (Total Cost of Ownership), along with short implementation & customization cycles. It is an ideal solution for any kind of call center irrespective of size, technology (TDM or VoIP), or locations (single location or multi-location). It is an all-in-one, feature rich solution that increases call center productivity and ensures highest customer satisfaction. It offers top-of-the-line capabilities, such as Predictive Dialer, IP-PBX, IVR (Interactive Voice Response), ACD (Automatic Call Distributor), Voice Logger, Unified Contact Messaging, CRM and Reporting. It offers a host of features such as Multiple Campaign Management, Performance Management, Unified Messaging (Chat, E-mail, SMS), Skill-Based Routing, Call Compliance, Centralized Management and many more. It provides a powerful value proposition to its call center customers in form of easy scalability, ease-of-use, low TCO and ability to work seamlessly over TDM or VoIP.

Since its launch in October 2006, DACX™ Contact Center Suite has been very successful in Philippines. Deployed at various customer sites across the country in all major cities (Makati, Manila, Cebu, Ortigas), it has become the leading contact center solution in the SME segment.

Drishti is headquartered in Gurgaon, India and has multiple regional offices in India (Bangalore, Pune, Kolkata) & Philippines. Drishti Philippines Inc., a wholly owned subsidiary of Drishti India, was setup in Sep 2006. For more information, please visit http://www.drishti-soft.com

Created by: jainnayan, Last modification: Sun 24 of Jun, 2012 (20:34 UTC) by admin
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