Global Response

Global Response is a Florida-based corporation providing call center and customer support services and technology to a variety of industries. Formerly a small business known as Ding-a-Ling, the name was changed to Global Response when it was acquired by Herman Shooster, although it remains a family-owned business.

Global Response offers a variety of services focusing on customer care, including call centers, IVR technology and web-based customer support. Their stated goal is to provide an outsourced customer contact center that is indistinguishable from an in-house customer support center.

Primary Services

  • Inbound and outbound call center outsourcing
  • Chat, email and social media support
  • Customer loyalty rewards programs
  • Interactive Voice Response (IVR) software
  • Product storage, reception of customer orders, shipping and package tracking, etc.
  • Data management outsourcing

Major Clients

Their major clients include:
  • Blue Cross Blue Shield
  • Crate & Barrel
  • GameStop
  • JC Penney
  • Lacoste
  • Lane Bryant
  • Museum of Modern Art
  • National Geographic
  • ThinkGeek
  • Toyota
  • Urban Outfitters

Created by: mpp, Last modification: Wed 07 of Dec, 2011 (20:12 UTC)
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