Hosted VoIP Callshop Solution

DORETEL’s Hosted VoIP Callshop Solutions are attractive to customers for their low entry cost (no need for significant additional investment) and great flexibility. Internet café/callshop owners can offer users prepaid and/or postpaid calling, as well as issue their own calling cards.

Who is it for?

  • Callshops currently working with old circuit switch technologies who are aiming to reduce their costs and upgrade their systems
  • Internet cafés looking to increase their range of services and bring in more customers
  • International universities where students frequently call home/abroad
  • ITSPs/carriers interested in providing outsourced/hosted services for Internet cafes/callshops

How does it work?

White Paper

The main revenue stream for Internet café/callshop owners comes from calls generated in phone booths or via clients installed on PCs. Here is a step-by-step scenario:

  • An Internet café/callshop customer enters a phone booth and places a call by dialing the destination number directly.
  • Alternatively, the call can be placed using a softphone client installed on a PC.
  • DORETEL’s Hosted VoIP Callshop Solution identifies the phone booth, keeps track of call details, and calculates the corresponding call charges. The software is monitored by the operator via a PC.
  • Upon call completion, the operator presents the caller with a bill for the call(s) he/she has made, according to the rates for each country called.

Solution components

The core elements of DORETEL’s Hosted VoIP Callshop Solutions include:

  • DORETEL’s Hosted VoIP Callshop Solutions Software, a real-time billing and customer care platform that keeps track of calls and corresponding charges
  • Compatible end-user hardware (IP telephones, telephone adapters, integrated access devices, PC clients, etc.)
  • DORETEL’s Hosted VoIP Callshop Solutions Software, a call control software package based on the Session Initiation Protocol (SIP), and providing a full array of call routing capabilities as well as a solution to the NAT traversal problem

Key Features:

DORETEL’s Hosted VoIP Callshop Solution includes (but is not limited to) the following main features:

  • An unlimited number of callshops may be operated using a single installation (callshop chain model)
  • Call rates are flexible, and are predefined in the billing software by the Internet cafe/callshop owner
  • Instant generation of CDRs per phone booth
  • Instant invoice generation per phone booth/call
  • Analysis tools and report generation by period, traffic/charges, VOIP carrier, destination country/city, revenues, and profitability
  • Fully compliant with the Visa security standard

If you are interested in learning more about the Hosted VoIP Callshop Solution please email us today at or give us a call 404-755-5721.

Created by:, Last modification: Wed 21 of Mar, 2007 (18:29 UTC)
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