IVR

What Is IVR?


IVR, or interactive voice response, is a what allows phone systems to process touch tones or voice waves during a telephone call. IVR technology is responsible for the menus people hear and respond to when they call up a company or business and hear the words: "press 1 for sales, press 2 for marketing, press 0 to speak to the operator," for example. IVR systems can be fully customized to play back dynamic audio, or pre-recorded menu options.

IVR is not necessarily related to VOIP, however, a VOIP IVR is. Most VOIP IVR systems or software support SIP based VOIP, but Skype IVR also support non-standard based Skype service.

Computer Telephony Component

IVR is an automated computer telephony integration CTI system which allows providers to create complex menus which the caller can navigate by using touch-tone key-presses or via spoken commands. IVR systems can be used as a Voice portal to access remote information such as bus scheduling where the caller can select the route for which they require information, or for billing or customer service systems which allow the caller to enter information such as their account number or credit card details without the need for operator assistance.

IVR and ACD Integration

IVR solutions are often integrated with an ACD, which routes incoming phone calls to agent work groups. This integration can be both a front end and back operation.

  • Most typically, an ACD system can route callers to an IVR program based upon DNIS or other parameters such as time of day or day of the week.
  • A smart IVR can transfer callers back to an ACD system to route the call to the next available agent within an agent hunt group.

One important task of an integrated IVR and ACD is to display Screen Pop information from the caller on the agent's workstation so that the agent has caller information readily available without the need to prompt the caller again.

IVR and Voice Broadcasting

IVR applications are typically associated with inbound calling programs. However, IVR technology can be applied to outbound calling campaigns and are most commonly used with Voice Broadcasting and touchtone responses. Examples of the application of this technology include the option to speak with an operator, opt out of a calling campaign, or taking an outbound survey.

Graphical Design Tool for IVR Applications

Recent IVR systems usually use high level scripting languages such as VoiceXML, an open standard for interactive voice response systems. For most users who lack technical training, developing an IVR system using scripting language, even high level language, are not feasible. The good news is there are design tools that are based on graphical user interface for the techies and none-techies alike. By using a GUI tool, a user can simply drag-and-drop components and create and deploy an IVR system in minutes. The whole design is a call flow diagram, much like a voicemail system user manual.

See Also (Vendor Information)

IVR Information

  • CCXML standard markup language for IVR / call control applications
  • IVR System Simulation Model - estimates resources required for an inbound calling campaign.
  • Acclaim Telecom Services Inc. Speech Solutions IVR Blog
  • VoiceXML standard markup language for IVR / speech applications
  • IVR-XML for small IVR applications
  • Voximal : The VoiceXML interpreter for Asterisk by Ulex.fr, it allows to support the VoiceXML standard language in your Asterisk : create IVR services with TTS, ASR and natural language (MRCP support, TTS cachable contents, pluging object, fully integrated with Asterisk).

IVR Examples


IVR Applications

  • Dialer360 Interactive Voice Recording portal you can deliver your message and call to a bulk of customers only through one click. It can be used even by untrained staff. It costs low than the technology of past. Quick resolution through IVR makes agents more productive and efficient to complete all their tasks in less time.

  • Avatar IVR Service which is provided by avatardialler has superlative features included Play Message, DNC, Capture Digits, Call Transfer,SMS, Reporting and much more for it's valuable clients
.* Ameyo Self Service IVR approach delights customers while driving better business outcomes, more sales, better customer experience, and minimizing operational costs. Omnichannel self-service seamlessly connects multiple channels of communication, enhancing the customer experience across service delivery, by presenting customer context in his/her choice of channel from the assistance of other touch-points.
  • DSC Phone Surveys - IVR phone survey applications and development tools
  • ICTBroadcast IVR Designer designs IVR of your own choice for outbound calls and autodialer traffic as well as use these IVR for making Surveys effectively .
  • IVR Applications - Lists a variety of DSC IVR phone applications and clients
  • IVR Applications from Invox include Payment over phone, surveys, CRM (Saleforce, Zoho) lead capture, CRM by phone, Google Analytics integration, database integration, REST integration, Store locator, Geographical Routing, Automated Scheduling, Reminders, IM alerts, Skype IVR and others. Supports numbers from 40 countries.
  • IVR blog about ivr usage and applications
  • IVRGURU Virtual Phone Number, B2B Lead Generation, Employee Tracking System, Customer Lead Management, Lead Identification, Lead Grading, Lead Distribution, Lead Nurturing, Toll Free Number, Virtual Receptionist Services,
  • IVR dial plan example, full functional Asterisk dial plan that you can use and modify for your needs
  • IVR & Visual IVR software (Interactive Voice Response) by Vocalcom is an effective solution to reduce costs and improve customer satisfaction. Well-designed IVR software enables your callers to quickly get the results they need, whether it be through self-service or live-agent assistance. Vocalcom’s hosted IVR software is easy to use and offers a robust drag-and-drop utility to create specialized call flows on-demand. This allows you to make on-the-fly adjustments so you can better meet the needs of your customers and your call center.
  • Native Asterisk Pay By Phone Module - Native 32/64 bit Asterisk pay by phone module. Try the demo (954)233-0917. Requires US Merchant Account.
  • miniSipServer - IPPBX for Windows&Ubuntu system, support IVR_XML, easy and funny.
  • OSDial is a dialer solution with powerful and flexible IVR capabilities for press one campaigns, elections, surveys, etc.
  • VirtualPBX, powerful open source IVR application based on Asterisk.The virtual-pbx application is intended for processing incoming calls and rapid organization IVR menu. also provides an isolated environment (numbered plan, routing calls, institute phones and so forth. ) for multiple users.
  • Plum Voice offers a number of free IVR applications that are accessible via its hosted IVR platforms. IVR Surveys can also be created with Plum Insight a VoC survey creation tool.
  • PEC Insight IVR provides a easy to use drag and drop IVR Platform designed to be used all over the world for high volume calls. VoIP and TDM Support. Call PEC at 1732-290-1900 for more information.
  • VoiceGuide VoIP IVR software for fast deployment of inbound and outbound IVR services. Advanced graphical script designer. Extensive features and integration options. Example scripts provided. Scalable system proven to work handling hundreds of channels per server, while per line pricing makes it still affordable for smaller deployments.
  • Voicent IVR Studio - delivers high-quality caller experiences by enabling you to easily build logical, fast, crystal-clear navigation of phone system menus and options, from simple call flow to incredibly powerful connections to web applications and other tools.
  • ICTDialer IVR Designer designs IVR of your own choice for outbound calls and autodialer traffic as well as use these IVR for making survey.
  • Hosted IVR Cloud ICTInnovatons present hoted IVR solution and other open source telecommunication applications all in one place.

IVR Development Software

  • 3Gcallnet IVR Designed from 3gcallnet.com. Web based designed custom IVR by 3G CallNet.
  • Advanced Custom IVR - complete IVR development software, services, and systems.
  • AGIntera ASTERISK IVR Windows-based
  • Ameyo Self Service IVR approach delights customers while driving better business outcomes, more sales, better customer experience, and minimizing operational costs. Omnichannel self-service seamlessly connects multiple channels of communication, enhancing the customer experience across service delivery, by presenting customer context in his/her choice of channel from the assistance of other touch-points.
  • Anveo Visual Call Flow Designer from Anveo.com. Web based designer to Drag and Drop your custom IVR. Anveo has many templates to start with. IVR can be assigned to phone numbers from over 48 countries.
  • Arcutel IVR - We provide an automatic telephony service to businesses of all sizes. You setup and have full control over your own IVR via our web based application. There is no investment required, we don't charge extra for premium features, and the first month is free.
  • Asteria Solutions Group - Configurator - Full featured office / call center PBX with a graphical IVR builder.
  • AstrIVR XML based IVR software for Asterisk by Tower Technologies
  • Cally Square - HTML5 Drag and Drop IVR designer for Asterisk Open Source PBX
  • DooxSwitch DooxSwitch provides one of the most comprehensive IVR solutions.
  • Dynamic IVR Builder is a GUI based Interactive Voice Response menu builder software to create nested IVR with simple clicks.
  • HTK Horizon IVR Studio web-based drag-and-drop IVR service creation and hosting.
  • Integration Server - develop database driven IVR (Asterisk dial plan) easily and visually (MS SQL, MySQL, Oracle, Sybase, Postgres etc.)
  • IVR For Skype Open Source IVR and DTMF recognition example for Skype many features very easy to quickly test and modify.
  • IVR Designer from Invox - Visual Drag and drop to build your IVR. Call status is shown realtime on the browser. Comes with 50 voice mashups. Supports numbers from 40 countries.
  • IVRDesigner.com - Hosted IVR solution for implementing inbound call flow systems, offers intuitive drag & drop interface for building out calls flows.
  • Katalina Technologies VoiceGuide Visual Service Designer for fast deployment of inbound and outbound IVR services. Extensive features and integration options. Example scripts provided. Scalable system proven to work handling hundreds of channels per server, while per line pricing makes it still affordable for smaller deployments.
  • KooKoo . Cloud based IVR development. Develop IVR applications in the programming language of your choice (Java, PHP etc). Free to try. Phone number provisioning in India.
  • open source autodialer with visual drag and drop tools to build custom IVR developed by ICT Innovations
  • PEC Insight IVR provides a easy to use drag and drop IVR Platform designed to be used all over the world for high volume calls.
  • Plum Voice offers free VoiceXML developer accounts for VXML programmers as well as Plum Fuse a visual RAD lifecycle management platform.
  • www.pronexus.com - VBVoice, a rapid application development (RAD) Interactive Voice Response (IVR) toolkit for telephony and speech inside Microsoft Visual Studio.NET.
  • QueueMetrics offers comprehensive IVR tracking and statistics for the Asterisk PBX
  • SafiServer and SafiWorkshop - Centralized Asterisk(and FreeSWITCH)-based call control server with graphical (drag and drop) designer
  • SmartAction IVR enables IVR integration within customer databases, web site or service, PBX and call agent support software.
  • Telzio Small business phone system with IVR Menu support from $1/month.
  • Visual Dialplan for Asterisk, modern visual development platform for IVR and Asterisk dial plan development. Free download.
  • Voicent IVR Studio for developers - offers VoiceXML-based graphical design environment that allows you to define your application's whole interactive process by simply creating a GUI call-flow diagram; use the built-in support to interface with email servers, relational databases, CRM systems, and programs; test and deploy your applications with a single click.
  • VXML development environment IEC - SIP/2.0+VXML 2.1 Inexpensive IVR Platform SRGS MRCP Server, Cloud/MRCP ASR/TTS , Linux/Windows Free One Channel.
  • ICTBroadcast IVR software solution is available in Hosted and On premises based Editions.
  • Prologix Systems - Predictive Dialer + VoIP Minutes - Predictive Dialer + VoIP Minutes.Cloud Based Dialer Solutions, CRM Solutions, SMS EMAIL Integration, IVR Systems, Domestic PRI Based Center, Domestic Call Center Solutions,IP-PBX Solutions, Asterisk Based Solutions, Bulk VoIP Termination. Various models for Dialer and VoIP as per your requirement. Contact: - Neelam Jain,Prologix Systems, sales@prologixsystems.com Message Me: - prologix.sales @ Gtalk, Skype. +91-7073214443.

Commercial IVR Vendors


Star Communication's All in One Voice Broadcasting, Press 1, IVR and Ringless Voicemail Platform. If you need to urgently get out 1 million calls in an hour, we give you access to 45,000+ channels at your fingertips. Built on a physical telephone network provides a robust infrastructure our real-time reporting gives you information about all aspects of your campaign. Typically we are able to offer better rates and assist our customers in choosing the right solution. We have helped SMBs, Large Call Centers, VoIP carriers, CLECs and we look forward to assisting you! Visit our site below for more information and pricing.


To create a FREE test account, simply complete our online form here

www.starcompartners.com

Phone: 1(877) 519-8464
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  • Prophecy IVR platform 100% VoiceXML, CCXML, CallXML and SIP standards-based, open/free download
  • IVR Systems - Spectranet leading Internet Service Provider Company in India offering Hosted Contact Center, IVR Systems, Predictive Dialer, Intelligent routing solutions in India.
  • Stauffer Technologies, Inc. - Speech enabled Interactive voice response solutions and IVR hosting services. High Quality solutions at reasonable rates!
  • UCN UCN Inc is a leading provider of IVR, Automatic Call Distributors, Computer Telephony, and Workforce Management Software, all hosted over the companies nationwide VoIP network.
  • VitalVox Visual IVR - VitalVox provides your business with an Asterisk based hosted platform that offers a Visual IVR builder with powerful reporting tools and tools to hit 3rd party API in realtime.
  • Voicent IVR Studio
  • VoipTiger offers a fully featured Free Cloud PBX with great quality/price call rates. SIP-trunking, Call center features, Numbers (DID's) in 53 countries. Hardware is configured automatically. Hardware: Yealink, Jabra, AVM, Grandstream.
  • Voisonics Limited, custom designed IVR development and hosting, VOIP consultancy.
  • Voxeo's What is IVR? page
  • VXI* VoiceXML browser for Asterisk 100% VoiceXML, MRCP, TTS, ASR and SIP, H323, TDM standards-based, free download
  • VXML 2.1 + GUI Tools IEC - SIP/2.0+VXML 2.1 Inexpensive IVR Platform with Conferencing, MRCP ASR/TTS Client/Server, Linux/Windows, Call Analysis, Bulk Call Generator, more ... Free Trial Download.
  • Carrot System Provider of Hosted IVR, Tele-conference and Call Center solutions in Hong Kong
  • KasterisCustom IVRs and telephony applications. Let us design, build and support your telephony application. Great References!!
  • Advanced IVR solutions. Free quotes and online registration.
  • woopla • Voice services and IVR in Germany Custom built IVR solutions for your business. woopla is your voice application service provider in Germany. Telephony applications from real pros.
  • http://peopletech.co.in Java MVC Webbased GUI for IVR/TTS/ASR solutions India
  • ZONETEL Custom IVR hosting and premise-based IVR system. Integration with ACD and customer screen pop-up. Support fax-on-demand, voicemail and also survey-type IVR.
  • http://www.knowlarity.com Leading provider of easy hosted IVR, including outbound IVR, IVR systems, and custom IVR, for small and medium size businesses in India. Provider of hosted fax services. Pay as you go model for 1500Rs per month.
  • VoIP, Asterisk and IVR Solutions INDIA iNextrix is the place for Custom Static and dynamic IVR implementation and development for every business and small scale industries with full time support and dedicated resource in india and all around the world.
  • http://www.simmortel.com Automatic Speech Recognition Engine India, IVR Hosting, Software and Solutions
  • Click To Call Click To Call, Hosted IVR service provider in India, provides IVR port, toll free number services in India
  • Vconnect Hosted IVR service provider in India, pay as you use model. Plans starting as low as Rs.2000/month. KooKoo Cloud IVR based on Vconnect. Interested customers can contact Atul, 9989327222.
  • http://www.voxpilot.com OMP IVVR platform supports Voice and Video, CCXML and VXML
  • IVR Application Developer Implementing and developing dedicated and complex IVR solutions that able communicate with other applications or services.Call us at +60166786333 for more detail or request demo.
  • SmartAction uses Nuance Tier 4 speech recognition technology, the only open, natural language, IVR speech recognition system available.
  • i-Possible develops custom IVR systems for Australian clients built on Asterisk and integrated with web sites, Windows based systems and databases. Visit http://i-possible.com.au/phone/ivr-systems or call 1300 663 538
  • VXML IVR server IEC - SIP/2.0+VXML 2.1 Inexpensive IVR Platform SRGS MRCP Server, Cloud/MRCP ASR/TTS , Linux/Windows Free One Channel.
  • Foehn Ltd We are experts in IP communications, with over 12 years of successful deployment of Asterisk open source, Hosted VoIP and Call Centre Systems. We offer a flexible and sophisticated IVR system designed for rapid deployment and easy configuration and customer maintenance. Our IVR editor and script designer interfaces allows you to design effective IVR flows for a seamless interaction. For more information contact us at our site or over the phone by calling.
  • ICTBroadcast IVR Designer designs IVR of your own choice for outbound calls and autodialer traffic as well as use these IVR for making Surveys .
  • Cloud ICTinnovations Offer clound based ICTDialer IVR software solution.
  • Voyced | Voyced is a VoIP (telephone) solution provider with the ambition to grow to becoming one of the main pan-European players with our low-cost, commercial grade IPPBX and VoIP services. We are already present in over a 150+ countries with Standard, Call Center, TollFree and /or UIFN telephone number / DIDs for residential and business users and expanding further. You can make phone calls to anywhere in the world without any extra crossing country border costs as all our clients get the same tariff, no matter where they are located. Quality and flexibility are always most important and now you can have that, wherever you are and for the lowest cost ever. Let us help you and get in touch now! In the end, it boils down to the fact that we supply any business with an award winning, commercial grade VoIP solution. A telephony solution that would normally only be available to the big corporations and for a far lower price then you would think possible.
  • Prologix Systems - Predictive Dialer + VoIP Minutes - Predictive Dialer + VoIP Minutes.Cloud Based Dialer Solutions, CRM Solutions, SMS EMAIL Integration, IVR Systems, Domestic PRI Based Center, Domestic Call Center Solutions,IP-PBX Solutions, Asterisk Based Solutions, Bulk VoIP Termination. Various models for Dialer and VoIP as per your requirement. Contact: - Neelam Jain,Prologix Systems, sales@prologixsystems.com Message Me: - prologix.sales @ Gtalk, Skype. +91-7073214443.
Created by: wylie, Last modification: Wed 01 of Feb, 2017 (15:38 UTC) by dialer360
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