Nakul Malik Consultancy Services

NMCS is a full service Network and Telecommunications consulting, design and training company specializing in a variety of Cutting-edge and Legacy technologies.

Our Mission:

Our mission is to successfully integrate the latest network and telecom solutions into our customer’s core business processes. Our goal is to optimize and maximize our client’s productivity and profitability by developing and implementing standard and customized network & telecommunication infrastructure strategies and solutions.

Major Technologies:

We believe in a well-rounded set of knowledge and technical expertise that evolves with the marketplace. Some of the highlighted areas of technology focus at NMCS include:

Call-Center Applications including Predictive Dialers
Routing & Switching
IP Telephony and Voice over X-Technology
Triple-Play Protocol Services
Wireless LAN and WAN
MPLS, MPLS-VPN and Service Provider Network Infrastructure
Advanced Routing and Policy Services including QoS
Telecom Infrastructure & services including traditional TDM
IOS expertise
CTI Technologies – both Analog & Digital
Custom Display Solutions
Industrial Applications

Service Portfolio

Our Service Portfolio includes:

Network Design and Implementation
We provide consulting in the field of Voice and Data network Design. We specialize in designing converged networks that meet the requirements of today’s new economy and new business models. We have experienced teams of engineers for designing solutions that meet your requirements.
Our implementation teams consist of engineers who have years of experience implementing and integrating networks ranging from traditional data networks to completely converged networks based on the Cisco AVVID model. Our implementation teams include engineers who have worked for large ISPs both within and outside India and created ISP backbones on cutting edge technologies like MPLS, streaming media services and done large scale QOS implementations.
Key Benefits
Our Design and Implementation teams are constantly undergoing training in order to maintain and upgrade their respective skill sets so that they remain on the cutting edge of technology to enable us to provide you with the best possible solutions for all your needs.
We believe that in order to serve you better we need to maintain a synergy between our design and implementation teams so we provide them with a fully stocked lab in order to simulate and test any solution that we might offer you. Our design process is not dissimilar to a software development change control process in that each solution goes through several design versions with extensive testing carried out after each version in order to ensure maximal quality. In addition the final version of each design, simulation testing reports and the implementation process proposal is reviewed by our Chief Consultant.

Network Maintenance, Troubleshooting and Optimization
We understand that our customers often have large, complex networks spanning multiple locations which are tuned to meet the demands of their business processes and thus have created a specialized team for maintenance, troubleshooting and optimization of these networks.
Key Benefits
Our troubleshooting methodology is modeled on the Tiger Team pattern wherein we assemble technology specialists in all the technologies used in the customer’s network in order to provide the fastest resolution times and the best quality support possible.
We offer Network / Service baselining in order to provide our customers with a metric for measuring the efficiency and performance of their networks, systems and services.
Also included in our service portfolio is onsite support and network/system upgradation.

Call Center / BackOffice / BPO Design, Setup and Leasing
Our BPO team has over 10 years of combined experience in Call center technologies spanning various fields of expertise such as CTI technologies, CRM, line capacity forecasting and provisioning etc. Moreover, we have on board with us professions from the operations side of the BPO industry as well in order to enable us to provide a full service BPO package that includes everything from helping our customers to obtain lucrative processes to hiring the best and most qualified agents.
We also offer the option to lease an entire Call Center at attractive rates to our clients thus freeing them from administrative headaches, technology concerns etc. and enabling them to focus on their core business.

We provide corporate training in the domains of Networking and Systems focusing on Cisco and Microsoft technologies. Vendor-neutral training is also available.
We also design customized courseware tailored to meet your specific requirements.
We have experienced trainers with years of hands-on experience available to meet all your training needs.

Created by: nakulmalik, Last modification: Thu 18 of Oct, 2007 (23:41 UTC)
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