Ooma Telo Reviews

Read an expert review, as well as user reviews about Ooma Telo phone service below. If you have experience with the Ooma device for residential VoIP, consider leaving your own review.

Ooma Telo is an affordable Internet phone system that I just so happened to purchase earlier this year. It's been interesting using it and I'd love to share with others about what it's all about, how much it can save you, and why it's an excellent choice to buy for most people. Let's start with one thing at a time though.

It was just last week when I noticed a small price increase on my most recent Internet & telephone bill, about $8 higher. I wanted to get to the bottom of this, so I contacted their customer service department. The rep told me it was due to an intro rate on my cable service and that was a prorated amount for the upcoming month.

$8 isn't life changing, however, until I noticed it only covered a small portion of the month. To my shock, the bill rate increased $40 a month! Even though it was assumed that the $5 a month price was true, it turns out it was quite the opposite. Considering my phone usage is minimal and the features I received were extremely basic, I decided paying this much was just not worth it.

Ooma Telo Review

Before purchasing the Ooma, I decided it would be a good idea to ask around. The opinions on the Ooma Telo seemed generally positive. While there are a plethora of VoIP options out there, the prices, features, and quality are all different, but after doing my research I came to the conclusion that the Ooma was the way to go.

Ooma Telo - How it Works

Ooma is a telephone communications system that uses VoIP (Voice over Internet Protocol) technology and works by plugging into your network's modem. It can work with virtually any mobile device, and a plethora of features are available, such as Bluetooth, voicemail to text, and more. The features are endless, and even better - it's extremely affordable.

You definitely need to keep one thing in mind, though: connection to a computer isn't necessary at all. You just need a high speed Internet connection provided by a reliable ISP. Believe it or not, several other VoIP providers require to you use your PC, which is an absolute pain. The Ooma Telo lets you communicate with just a stable, strong Internet connection and a mobile device.

On Average, How Much Do People Save with Ooma?

The creators of Ooma advertises itself as a free home phone option for the public. To take advantage of this offer, you'll need to buy the unit and pay necessary monthly taxes and maintenance fees. Other than that, you're all set. No monthly payments or unnecessary fees and increases will apply unless you opt for add-ons such as Ooma Premier. Staying within budget is a necessity, but it's worth looking into the extra tools and add-ons. Remember, you'll only pay taxes and regulatory fees for a regular Ooma Telo device.

Based on a Telo monthly cost of a measly $4.77, the annual cost would be $57.24, only due to taxes and fees. Transferring my old number over as well as the cost of the unit will make the total $132.40, so the first year will run me around $230. That's one
whole year for less than a mere six months of telephone service from most providers.

Let's take a closer look at the total costs for an Ooma compared to my current carrier:

One year of Ooma: $230
Two years of Ooma: $288
One year of current subscription: $480
Two years of current subscription: $960

Looking at that, my savings run up to $672 over the span of two years, and that's the bare minimum. I'm not even accounting for applicable taxes with my current subscription, so even if the tax rates are the save, the savings get a boost. I'd be looking at $785. No matter how you look at it, the switch is well worth it if you value your wallet.

Ooma Helps Businesses Save

While Ooma is great for individuals, businesses can also benefit significantly from using Ooma. The personal plan is suitable for individuals or owners of small business, but the Ooma business plans offer more features that make the extra money worth it. The Ooma business plan can be setup with a virtual assistant, the ability to add extensions, conferencing lines, hold music, virtual fax extension numbers, automatic call forwarding to another device, and many more valuable features.

The support at Ooma is superb and setting up your new system should be an easy as pie task for anyone. To make things even better, keeping your old number is an option. Of course, getting a new one is completely up to you.

Out of all of the features the Ooma Telo offers, I have to say that the ability to use my old phone number was an essential reason for feeling zero buyer's remorse. Anyone who's ever had to go through the hassle of sharing their new number with just about every family member, friend, business associate, or acquaintance knows it's not a fun process.

Once you're in the Ooma system, you can keep the number for as long as you remain an Ooma user. This means that wherever you go, no matter where you go, you'll keep the same number. That's right, anywhere. If you choose this route and cancel your current carrier's plan, be aware that early termination fees may exist within your network.

Another benefit of having a Ooma telephone number is that you can change your area code when registering. So whether you live in New York City or Los Angeles, your are code can be that of any city in Texas. This is great so that people who call you won't worry about long distance calls, or if you plan on moving to the area with the chosen area code at registration.

Is Ooma Telo Call Quality Good?

Fortunately, it doesn't seem like all of these aforementioned benefits don't come with the catch of having bad call quality. I didn't notice any difference with Ooma versus my traditional cellphone device. I haven't dived into the premium features of the Telo yet so I can't speak of those. I was highly intrigued by the voicemail to text function, but alas, voicemail isn't a frequent occurrence for me. I won't be opting for that feature permanently.

It's clear: the quality, affordability, ease of use, and overall savings make this a no brainer for me. I have no issues with switching from my carrier to using the Ooma Telo permanently.

Where Can You Purchase Ooma Telo?

Ooma isn't hard to find, being available online and at some brick and mortar stores. The price for Ooma is $149.99, the same exact model I purchased and talked abotu previously. Some stores or websites may offer it at a lower price, so look around first, or just buy it directly from Ooma for the best sense of security with your purchase. Costco seems to pick some Ooma Telo devices up from time to time, and if they do the deals are more than fair. You'll need a Costco membership, however.

Setting Up Your Ooma Telo Device

You'll need to perform two important steps, activating the Ooma and choosing a phone number. Read on below to figure out how to do finish these tasks.

First, you're going to need to activate your Ooma Telo. This can be done by finding the activation code stamped at the bottom of the device. Write down this code and enter it when registering, as well as choosing a phone number once you're past the activation process. If you're not keeping your number, you can pick from any area code to create the illusion that you're from anywhere in the US.

There isn't an additional fee for choosing a new number, which might be better to avoid fees for taking your number from a previous network. As mentioned before, the number is yours for as long as you own your Ooma, and you can take it with you. It doesn't matter where you live or who you are, the area code is of your choosing. If you want to keep your number, you won't have to go through the hassle of contacting everyone to let them know of the change.

If you decide to opt for keeping your old cellphone number, feel free to do so. Ooma has no issues with this and I've even chose to do this. Unfortunately, however, it comes with a fee of approximately $40. If you purchased the premium service for a year at the $120/year plan cost, then don't worry about the $40 fee — you're covered.

Take note that it may take up to three, possibly four, weeks for this transferring process to complete. As far as I know, this time delay is due to your former phone carrier and how responsive they are to transfers, then Ooma receiving their response. Many would hope and assume it would be an overnight process, but unfortunately you don't always get what you want. Just remember that you shouldn't cancel or alter anything with your current carrier until you're notified by Ooma that the phone number has successfully been ported over. Cancelling prematurely can release your old number back into the provider's public pool of phone numbers that can assigned to new lines and devices, which you may never be able to get back.

Don't worry, though. You can still port your number without losing it. This may be necessary to set up your account.

As mentioned before, you'll be asked to pick an area code when you're entering a new phone number, then a city that'll go with that area code. I couldn't use my city, so I chose the nearest one, and over 20 numbers were offered to me. I'm going to be transferring my number later, so I just picked the first one I could.

Enter Your Contact Information

I'm sure you've had to fill out your personal contact information on forms plenty of times before, so this is nothing new. One thing that surprised me a little: you'll be required to have at least one other phone number on file. This doesn't matter to me, as I'm switching from an existing cellphone, but others without one might not meet this requirement. You'll also need to maintain a physical address (the one you register with) as it may be used for emergency and authoritative purposes, such as traditional 911 landline call tracing used for the Internet protocol instead.

Billing Information

Surprise, surprise. You'll need a credit or debit card left on file so they can charge you when it's time. As of publishing, Ooma only accepts Visa, MasterCard, and American Express, which is a bit disappointing for those who exclusively use cards such as Discover. I didn't mind too much, as I have a variety of cards to choose from. It's a shame they don't accept automatic bank pill payments, PayPal, or other modern payment processors. This is something they need to work on, as they could be missing out on a large amount of customers for their limited bill payment methods.

Signing Up

The first thing you'll need to do is write down the phone number you just created, as that'll be your new user name. Now it's time to create a password and choose your security questions, as well as agree to Ooma Telo's terms and conditions.

Next Up

Now it's time to install your Ooma. After completing the previous steps, you'll now be eligible to proceed and use your Ooma Telo service. The device might need to be restarted if it was already plugged in before registration. It might also need to run some updates or firmware, which may be an invisible process. It's recommended to wait at least 30 minutes before trying to use the device after starting it up for the first time to let it run any necessary processes.

You can now port your number over if you wish. I'll be doing this, so I began this as soon as possible. It only took me about five minutes, but you'll eventually get caught waiting until the process finishes. It's such a shame to have to wait weeks when a cellphone company can do it in literally minutes if moving to a new carrier. It must be related to traditional phone carriers slowing the process in an attempt to avoid losing business.

You should also set up Ooma Premier features if accessible. If you're reading this you're most likely going to be a new customer, making you eligible for 60 days of Ooma Premier at no cost to you. Some of the features include blacklists, voicemail forwarding, multi-way calls, virtual numbers, voicemail to email, and much, much more. It's well worth for those who'll be using Ooma on a daily basis.

Overall Thoughts Regarding Ooma

I must say that Ooma has left me very satisfied. Pricing alone is one of the biggest reasons for making the switch. Refer to the earlier section for a comparison of the cost with Ooma versus a traditional carrier. The savings are significant, and the features make it even more convincing. It's hard to deny that using a VoIP service might be an ideal plan for some individuals.

Setting everything up and completing installation was easy as pie. Setting up the Ooma Telo took a little over a half hour, but that's only because I was writing this during the whole process! If I hadn't been writing this, the whole thing would have taken about 15-20 minutes. Not bad for a VoIP product.

As mentioned above, the call quality seemed to be the same as my previous phone plan, if not better. The cellphone reception was always high and I haven't had one dropped call yet. Ooma gets my approval and I highly recommend it to those looking for an alternative to traditional landlines and expensive mobile phone carriers.

See also

Created by: admin, Last modification: Fri 27 of Oct, 2017 (17:41 UTC)
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