PBX Automatic Attendant

Automatic Attendant or Auto Attendant allows someone to dial into a main number then dial a feature code or an extension. An auto attendant is integrated with the PBX ACD. It can be used in combination with Direct Inward Dial to allow, for example, providing a directory of users so that a caller can look up someone by name and be transferred to their number.

Automatic attendants are often built in programs within a PBX, but can also be a standalone IVR program that interacts with the caller to route calls to the desired extension.

It can be modified through Freepbx ==> general settings ==>Operator extension,
and it's useful with IVR for incoming calls, like " press 0 to reach our operator ".

See Also

Created by: rfc1394, Last modification: Sun 01 of Apr, 2012 (05:01 UTC) by Initialdp
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