PBX System

A PBX (private branch exchange) system is the hardware that controls the phone lines and extensions of a company. The PBX system exchanges calls between the internal phone extensions within your office as well as manages the inbound and outbound calls. The PBX routes incoming calls to the relevant extension and creates access to the shared outside telephone lines for outbound calls.

PBX Phone System

PBX phone system hardware is usually stored on-site in a closet or back room of the office. It is fully customizable and needs to be set up and configured to your particular office’s needs. The hardware will need to be maintained and updated by your company. You will likely need someone with the IT knowledge to handle it in-house.

Using a PBX enables the company to have one main number with extensions for each employee. This means the employees are sharing the phone lines instead of each employee having a dedicated phone line, which saves on monthly phone bills. This is one of the original and largest benefits of a PBX system. The other benefits come from the variety of features that are available with a PBX system.

IP PBX Phone System

Combining the technology of VoIP with a PBX creates an IP PBX system. IP PBX phone systems work over the Internet instead of through the traditional phone lines. IP PBX systems can be in-office or hosted. Hosted IP PBX systems are the most cost-effective choice for smaller businesses.

IP PBX phone systems allow employees to connect to the company phone system wherever they are as long as there is an Internet connection. The features of an IP PBX will allow remote or mobile employees to access their voicemail through an online dashboard and they can make calls that will show the company number on the caller ID despite their actual location.

Hosted PBX System

A hosted PBX system means that the PBX phone system hardware is located off-site and the call features are routed to your phones over the Internet. A hosted PBX system gives huge savings on costs and eliminates hassles. A hosted PBX is set up and maintained by the company housing the hardware. Your company will not have to purchase, configure, or upgrade the hardware. A hosted PBX offers the same features of a traditional PBX system, but at a rate that small businesses can afford.

Hosted PBX systems can easily grow with your business. Hosted PBX plans offer flexible pricing and add-ons to make sure the communication needs of your company are accommodated whether you need more extensions or additional features enabled.

Features Provided by a PBX System

A PBX phone system is traditionally used by medium to large sized businesses and corporations to reduce phone costs and increase call management. Regardless of business size a PBX also gives a professional sound to callers.

Additionally, a PBX system gives businesses more robust call features than a standard telephone service would, such as:

  • A virtual receptionist with customized greetings
  • The ability to transfer calls between extensions/employees
  • Automatic call forwarding when extensions are busy
  • A dial-by-extension directory for incoming callers
  • Ring groups for departments
  • Call recording
  • Call logs
  • Music on hold
  • Call waiting
  • Conference calling
  • Call screening
  • Voicemail to email

Many of the newer features of PBX systems are designed to increase work efficiency. For example, call recording can substitute note taking and call logs can make callbacks quicker.

See also:

Created by: heathersimental, Last modification: Fri 31 of Jan, 2014 (02:47 UTC) by admin
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