Predictive dialer from Voicent

Predictive dialer is Voicent's easy-to-use Agent Dialer software that dramatically increases productivity and improves campaign bottom-line by automatically dialing, skipping busy, no-answer and disconnected lines, optionally leaving a voice message on answering machines and--most importantly--never involving you or your agent on a call until a live person answers.

  • When a live person answers, the software pops up a convenient window on your computer, detailing the person's name and number.
  • Predictive dialing was invented to eliminate wasted time in telephone work.Typically, if a person manually dialed 1,000 phone numbers, fewer than 35 percent would be answered by a live person.
  • Without predictive dialers, agents spend about 80 percent of their time listening to the phone ring, waiting for a live pick up, dealing with invalid numbers or answering machines. Only about 20 percent of their time is spent actually generating sales and revenue.
  • By using a predictive dialer to filter out unproductive calls, agents can better focus on phone conversations with customers, and leave the rest to the Agent Dialer.
  • Voicent has taken predictive dialing to the next level by implementing it through affordable, easy-to-use software.
  • Agent Dialer is as scalable and flexible as it is affordable. It requires no expensive telecom hardware or telephone lines - calls are made through the Internet directly by your computer. The only hardware requirement is your computer, plus a USB headset that allows you or your agent to talk to a live person through a computer.
  • The Agent Dialer system can even record conversations for quality control or training purposes.
  • Voicent's Agent Dialer software helps you increase productivity and improve campaign bottom-line. It can operate in predictive dialing mode and semi-automatic dialing mode.
  • Compared with hosted dialer solutions, your operating cost will be much lower because you can easily pick and choose the best phone service to use.

This agent dialer software is great for

  • Call center outbound campaigns with many agents
  • Business marketing campaigns by a single user
  • Nonprofit fundraising campaigns
  • Political campaign phone bank to reach more voters
  • Call campaign to deliver consistently uniform marketing or sales messages by agents

Key Features Of This Predictive Dialer Software

  • Easy to use - download and setup this predictive dialer in less than 20 minutes
  • Uses VoIP internet dialing services or your company's PBX system. No need for telephony hardware
  • In predictive dialing mode, connect with agent only when live person answers
  • In predictive dialing mode, automatically leave voice messages on answering machines or quickly skip them
  • In predictive dialing mode, automatically skips busy lines, no answer lines and disconnected lines
  • In predictive dialing mode, sends calling information to Agent's computer with screen pop
  • Agent can work anywhere as long as there is internet connection
  • Call report for campaign stats and agent activities
  • Record call by agent or force recording by campaign
  • Extensive interface for system integration (for developers)
  • Integrate with any Window based software like SQL database and SugarCRM,
  • Automatic monitoring and management of regulatory compliance for dropped-call rates (requires separate Call Center Manager product)
  • "Whisper Coaching" capabilities for fast and highly effective training of new agents (requires separate Call Center Manager product)

What do I need to use Agent Dialer?

  1. A desktop or laptop computer with Windows 2000/2003/XP/2008/Vista/Windows 7 operating system.
  2. A phone service: could be a VOIP/internet phone service, a PBX system with SIP extensions, or a traditional analog phone line (requires voice modem)

How To Use Predictive Dialing

  • In predictive dialing mode, only when a live person answers the call, the call is connected to an agent and on the agent's computer, a window pops up automatically with the recipient's information. The system automatically skips busy lines, no answer lines, and disconnected lines; The system either skips answering machines or leaves a voice message. The Agent Dialer system can also record conversations for after-call reviews.

To start a predictive dialing:

  1. Create or import a call list, just as you would create a simple spreadsheet file.
  2. Have agents login to be ready to answer calls with live answers
  3. Click the Start Predictive Dialing button. That's it!

How To Use Speed Dialing

  • In semi-automatic mode (force dialing, speed dialing), you can dial a phone number, play a pre-recorded audio message, transfer call to another agent, and record phone conversation, all by clicking a button.

To start a semi-automatic dialing:

  1. Create or import a call list, just as you would create a simple spreadsheet file.
  2. Click the Start Semi-Automatic Dialing button. That's it!

It's absolutely free to download and try Voicent's Agent Dialer software. You don't need a credit card or even to supply an email address to try it.

See Also

Created by: andrewik, Last modification: Wed 07 of Mar, 2012 (11:42 UTC) by scharfmark
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