Presence CRM Optimizer provides:

Manage both traditional voice channels and IP voice channels. It allows complete management of voice interactions between the Contact Center and the customer and the capability to handle both outgoing and incoming calls by the same agents (Call Blending). Integration with other CRM applications or other components of the Contact Center is achieved through APIs and ActiveX controls, including connectors for some of these specific systems (Siebel, SAP, etc).

CRM Optimizer Voice also provides a powerful predictive dialer system that boosts the productivity of agents in outbound campaigns. The dialer can filter out non-useful contacts (no answer, answering machine, FAX, etc.) and anticipate the calls before an agent is available based on highly sophisticated prediction algorithms.
Created by: muppetmaster, Last modification: Sat 26 of May, 2007 (13:47 UTC) by pgaz
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