RingCentral Call Screening

Take complete control over who can reach your company. Take calls from particular callers, block specific numbers and send others directly to voicemail.

RingCentral is the only communications service provider that offers a desktop call screening component called Call Controller. It lets you see who’s calling you and allows you to “control” the call in real time. What that means is that while the caller holds for you, the Call Controller pop-up tool gives you clickable options: take the call, reject it, send it to voicemail or send a text-to-speech reply. This last option lets you type a message in your Call Controller tool then hit Send, at which point an "auto-attendant" translates the text to speech and broadcasts it to the caller.

You can also hear callers’ names. When you set up your system so that callers are prompted to state their names before the call is transferred to you, those names will be broadcast to you through your computer speakers or your telephone. When you know who’s calling you, and then are given flexible options to handle the call, you can better manage your time.

See and hear who’s calling

  • Before an incoming call is connected, caller ID information appears on your phone’s display and on Call Controller™
  • Configure your comapny auto-receptionist to prompt callers for their name so you can identify the caller
  • Choose answer an incoming call, reject it or send it directly to voicemail

Block unwanted calls

  • You can permanently block specific numbers so they can never bother your company again
  • Call Controller displays telemarketers’ hidden numbers and makes it easy to add them to your company block list
  • Block entire area codes, or alternatively, define a list of allowed numbers

Reply with text-to-speech messages

Too busy to take a call? Reply with a default message or type a custom message that will be read to callers using text-to-speech technology

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Created by: ringmaster, Last modification: Thu 14 of Oct, 2010 (00:27 UTC) by admin
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