RingCentral Reviews

RingCentral is one of the most popular business VoIP services in the world. They offer a reliable and affordable solution for calls and faxes that is completely cloud-based, meaning that there is no need to purchase additional hardware to install at your location. Their service works with any SIP compatible IP phones or softphones. RingCentral also provides apps that allow you to use their service from a mobile device such as a tablet or smartphone. They have plans that are suitable for mobile professionals that need a phone system which allows them to keep in touch while on the go, as well as plans for small and medium-sized businesses that need to make a large amount of inbound and outbound calls.

RingCentral - A Trusted Provider

One of the main concerns that many business owners have when choosing a VoIP service provider is whether the company is going to be reliable. RingCentral isn't some hip startup or anonymous Internet company with unknown owners. They have been around since 1999 and are based in San Mateo, CA. This means they have been providing telephony services to small businesses for over 15 years. RingCentral has always innovated to provide services that are up-to-date with the latest in technology and has received very positive reviews from its customers. To put it simply, it is a company that you can trust to deliver on their promises.

Plans and Pricing

There are two main services offered by RingCentral: Office and Professional. Here is an overview of both:

RingCentral Office

This service is designed to suit the needs of small and medium-sized businesses that need a reliable cloud-based telephony solution that allows them to receive unlimited inbound calls and make unlimited outbound calls to the US and Canada. The basic features included in all of the RingCentral Office plans are: answering rules, call forwarding, call transfer, call screening, call flip, call logs, intercom, paging, presence, notifications, shared lines and call park. Also included are unlimited conferencing, Internet fax and business SMS services, plus call log reports.

The Standard plan is available from $24.99 a month per user for 2 users if paid annually. It includes 1,000 minutes for toll-free numbers and supports HD video conferencing and online meetings for up to 4 users per meeting.

The Premium plan starts at $34.99 per user for 2 users with an annual prepayment. It includes 2,500 minutes for toll-free numbers and supports HD video conferencing and online meetings for up to 25 participants per meeting. In addition to all of the features included in the Standard plan, it also has inbound caller ID, HD voice, automatic call recording, support for integration with CRM systems like Zendesk, Desk.com and Salesforce and a multi-level auto attendant.

The Enterprise plan is priced at $44.99 per month per user for 20 to 99 users with an annual prepayment. It has 10,000 toll-free minutes and offers HD video conferencing and online meetings for up to 50 people per meeting. It includes all of the features that you would find in the Standard and Premium plans, plus voicemail to text.

RingCentral offers a 30-day free trial for new subscribers with 2 or more users this allows you to try out their service for yourself to see if it suits your needs. There are no setup, installation or other hidden fees. Users can purchase certain add-ons, such as additional toll-free or local phone numbers for $4.99 per month, additional fax numbers for $4.99 per month and additional international numbers for $15 per month.

RingCentral Professional

While the features offered by the RingCentral Office service are definitely convenient, they may seem like a bit too much for one-man startups and very small businesses. This is why RingCentral has put together the RingCentral Professional service. It is designed with the needs of mobile professionals in mind, allowing them great flexibility to manage their inbound calls while being very affordable.

The basic features offered by this service include: choice of toll-free or local numbers in over 200 area codes, auto receptionist, extensions, answering rules, call forwarding, call screening, call logs, call recording, missed call notifications, caller ID control, RingMe, message alerts, visual voicemail with professionally-recorded greetings, music on hold, internet fax, mobile apps for iOS and Android, RingCentral Desktop App and Microsoft Outlook integration.

There are 3 service plans with RingCentral Professional:

The Pro plan is the smallest and most affordable, starting at $9.99 per month on an annual basis. It offers 300 local, long distance or toll-free minutes, Internet fax and support by web. 2 extensions are offered and additional minutes are billed at $0.049 per minute.

The ProPlus is the most popular plan offered. It starts at $19.99 per month on an annual basis. Users get internet fax, a dedicated fax number, dial-by-name directory and support by phone and web. 1,000 local, long distance or toll-free minutes are provided. 5 extensions are supported and additional minutes are billed at $0.044 per minute.

The ProPower plan is the biggest plan available under this service. The price starts at $24.99 per month, billed annually. Users get 2,000 local and long distance minutes, plus 1,000 toll-free minutes. All of the features of the ProPlus plan are included as well. Additional minutes are charged at $0.039 per minute and 10 extensions are available.

Just like with RingCentral Office, several add-ons are available to expand your service if you need to. Additional virtual extensions are at $2.99 per month, additional toll-free or local phone numbers are $4.99 per month, additional fax numbers cost $4.99 per month and it is possible to obtain a vanity number for a one-time fee of $30.

There is no need to purchase or rent any additional hardware, as you can use the service with your existing phone system. You can also port-in your current number to RingCentral at no additional charge. A 30-day free trial is available on all plans for you to test the service.

See also

Created by: admin, Last modification: Mon 06 of Nov, 2017 (19:48 UTC)
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