VoIP

Screen Pop

Call Center Software
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All-Inclusive Inbound, Outbound, Blended, Multi-Channel
  • Predictive Dialers, Intelligent ACD, IVR Systems
  • Toll-free, Local, & Vanity Numbers + Extensions
  • Automatic call distribution
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Vonage Business Call-Center
  • No hardware, software or up-front capital costs
  • Carrier-class architecture with built-in enhanced features
  • 100% scalable to fit your needs
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What is Screen Pop?

The following is the definition for the term Screen Pop from Database Systems Corp.:

  • "One definition refers to a screen pop as simply the "population" of caller information on a call agent's computer screen during the processing of a phone call. This can occur while answering an incoming call or during the processing of an outbound phone call. A second definition describes the fact that caller information appears to "pop up" on the agent's screen when a call is processed."

Screen pop is a computer telephony feature that assists phone agents in identifying the caller. This can occur during inbound call processing using an IVR or during an outbound calling campaign, particularly when using a predictive dialer.


See Also

Created by: pgaz, Last modification: Wed 19 of Sep, 2012 (16:25 UTC) by hosteddialer
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