Time Warner Telecom - Jon Evans

Jon E Evans
Senior Account Executive

I now work for Time Warner Telecom- but will put you in conact with the correct person at XO.

Time Warner offers a Virtual Reach product that is TDM based and allows you to make and receive calls from one market to other US markets (76 US markets). This is a FLAT RATE product and there are no usage charges for Origination or Termination.

UNLIKE LEVEL 3 and XO- Time Warner has NO USAGE OR REVENUE minimums.

Time Warner Telecom

Time Warner Telecom, headquartered in Littleton, CO, is a leading provider of managed networking solutions to a wide array of businesses and organizations in 75 markets spanning 30 states and D.C. As one of the country's premier competitive service providers, Time Warner Telecom integrates data, dedicated Internet access, and local and long distance voice services for long distance carriers, wireless communications companies, incumbent local exchange carriers, and enterprise organizations in healthcare, finance, higher education, manufacturing, and hospitality industries, as well as for military, state and local government.

TWTC VOIP Overview

TWTC announced the launch of our business-class VoIP solution suite. Our strategy is to leverage TWTC’s current data networking strengths and layer voice applications across those robust data networking connections to customers. Our industry leadership in Metro Ethernet and IP enables new applications like VoIP-based services that work on time, all the time. Our current VoIP-based products provides solutions for PBX customers. These products include:

Managed IP Trunks

If your company utilizes separate connections to transmit messages via the Internet and place phone calls, you are probably paying too much for redundant systems. Managed IP Trunk service, converges voice and data over a single broadband connection, reducing the costs and inefficiencies of managing multiple voice and data connections to your business. Your transmissions travel over TWTC’s world-class VoIP network enhancing security and improving the quality of your communications.

Service Overview

TWTC Managed IP Trunks is a logical voice trunk connection delivered over IP directly to your business. Converging your voice and data traffic over a single access connection is not “Voice over the Internet”. Voice traffic travels across a fully managed, private VoIP network engineered for performance. You will realize an immediate benefit from managing one affordable access network versus multiple inefficient voice and data networks. Furthermore, you will enjoy complete toll-bypass for all calls traversing between your multiple locations connected to the TWTC network.

TWTC Managed IP Trunks delivers carrier-class quality and connects you to the Public Switched Telephone Network (PSTN) carrying voice calls anywhere in the world. Using packet technology, voice traffic is accepted from your PBX system and transmitted using VoIP protocols across the TWTC network. This state-of-the-art solution provides voice services to virtually any PBX platform with a full set of service options such as Local Number Portability and E911 service for emergency phone calls.

Customers subscribing to the TWTC IP Trunk product will seek the following benefits of this service:

Dynamic IP infrastructure across metro and Private VoIP network platforms

Voice Trunking efficiencies which will eliminate the need for separate dedicated trunks (local and long distance trunk connections; improved bandwidth utilization across traffic types; and on-net calling bypass between company locations)

Port Manageability providing increased bandwidth availability on Ethernet interfaces

Improved Traffic Management

T-1 through 100 Mb connections

Two-way IP trunks supporting inbound and outbound calling

Directory Assistance, Directory Listings and Operator Services

Local and long distance capabilities with the ability to make and receive calls worldwide

E911 service for emergency calls with the same routing used by standard telephone services

Local numbers are Local Number Portability (LNP) with port-in and port-out ability

Regulatory compliance – meets E911 emergency service and local number portability requirements
Managed CPE gateway available

Provides local phone numbers, LNP, and local trunking in over 600 rate centers

FORUM IP Conferencing Solution

Fast, effective information exchange is vital to your company’s bottom line. At the same time, your enterprise must contend with shorter deadlines, reduced travel budgets, flexible employee schedules and dispersed telecommuters. No wonder more businesses like yours demand instant teleconferencing as a way for people to work together more efficiently and effectively.

Audio conferencing is a simple business tool that increases the speed of critical
decision-making, reduces travel expense and enhances the accuracy of information being disseminated within today's organizations.

FORUM IP Conferencing offers its customers the ability to utilize audio-conferencing instantly and effectively. FORUM end-user accounts provide the ability to host and moderate on-demand, reservation-less conferences accessible from any public telephone at any time without human operator interaction or pre-scheduling requirements. End User account holders merely distribute one of the several TWTC conferencing access numbers (toll free or direct dial), their personal conference ID (static four digit number) along with a date and time to collaborate via the telephone.

FORUM is capable of hosting a full duplex conference with up to 48 simultaneous participants. Using ubiquitous access telephone numbers, simple four digit conference identifiers and private master pass codes for security, end users can host audio-conferences instantly at any time. TWTC intelligently distributes the entire pool of conferencing resources over its customer base to provide maximum resource utilization and cost efficiencies. Customers do not require any interaction with operators or service assistants. The platform is completely automated through a web-based administration tool for account generation/maintenance, reporting and recording access. Teleconferences are accessed and managed via a telephone user interface (TUI) that includes intuitive commands to add additional participants, control volume, mute lines, activate lecture mode, initiate recording options and enable conference continuation capabilities (the ability to continue a conference without the moderator).

FORUM is available to any existing TWTC customer in any market that TWTC provides services. The service is not limited for use in these markets, as the moderator or participant can access the service from any telephone, anywhere.

Flexible, Effective, Reliable

With FORUM, users can instantly conduct ad hoc or “reservationless” conferences 24 hours a day, 7 days a week without the need of an operator. Employees can set up conferences in advance, using their existing calendaring application, schedule meetings with participants, without worrying about reserving conference sources and even conduct calls on the fly.

IP Conferencing provides the flexibility to scale your solution as your needs grow. It is accessible from any public telephone, including traditional, IP or cellular phones. Communications travel over TWTC's secure, reliable private network, not the public Internet, ensuring high quality while minimizing risk. And because it's from TWTC, you know IP Conferencing enterprise solutions meet the rigorous demands of your mission-critical communications. The entire pool of conferencing resources are intelligently distributed over TWTC’s customer base to provide maximum resource utilization and cost efficiencies. The platform is completely automated through a web-based administration application or via a telephone user interface (TUI).

TWTC offers advanced conferencing features such as:

  • Intuitive access from any public telephone.

  • Initiate INSTANT teleconferences without using an operator.

  • No pre-scheduling of conference resources required.

  • Administrative portal enables customer to create end user accounts for all authorized users within the organization.

  • Monitor company or individual usage through online reports.

  • Invite and add additional conference participants during the call.

  • Dial out to conference participants directly from the application.

  • Initiate conference continuation (allows conference to continue without moderator).

  • Host instant, ad hoc, reservation less audio conferences with up to 48 participants.

  • Track usage and details through online reports.

  • Lock or unlock conferences to control the number of participants.

  • Record and store conferences for on-demand playback.

  • Download recorded and stored conferences in .wav format for electronic distribution and playback for no additional charge.

  • Control volume, mute individual attendees and set lecture mode via DTMF codes on the telephone.


REACH enables you to expand to other TWTC cities without the costly expenses associated with office rental, equipment, long distance charges or personnel. There are two products, each with its own characteristics and benefits:

    • VirtualReach – An inbound-only product, enables virtual local presence in distant cities. With VirtualReach, you are provided with a telephone number that is local to the ‘distant’ TWTC City and enables your customers to reach you via a local call. The per-city monthly charge provides you with a charge that does not vary each month and provides significant savings and benefits over a usage-based product such as an 8XX number. With our national pricing, the monthly charge will be consistent for all TWTC markets.

    • LocalReach – With LocalReach, you can both receive and place calls to other distant TWTC cities without incurring long distance charges. Like Virtual Reach, the per-city monthly charge provides a cost advantage over standard long distance. In addition, you have no equipment, co-location or other costs in the distant “virtual” cities. Again, in keeping with our national approach, the monthly charge will be consistent for all TWTC markets.

Time Warner Telecom - TDM SIP

Traditional Telecom Products and Services offered by Time Warner Telecom

Internet Service

Time Warner Telecom’s Internet services provide, in very straightforward terms, the ability for businesses to access the Internet. That is easy to understand, but the next concept is more difficult to grasp, and even more difficult to explain to a customer; (to paraphrase the Thomas Jefferson); “All Internet access is not created equal.” Time Warner Telecom’s Internet service is not equal to our competition – it’s better.

To understand those ideas, we first must take a step back to understand the nature of providing Internet service, or the ISP business (of which TWTC is one, among other things). Underneath the surface of a highly competitive Internet service market is a somewhat different environment, in which every ISP network, whether friend or foe, must interoperate with one another in order to produce end-to-end service. In other words, no ISP can provide service in isolation, and therefore, must not only coexist with its competitors, but actually cooperate with them.

Peering Arrangements

For example, if an ISP is handed traffic from one if its customers, it looks at the destination address of the packet(s) and decides which path to that destination is the best (however it’s defined). The most direct path is almost always the best. Therefore, the more options, or network paths, that an ISP has, the better its service is likely to be. An ISP establishes these alternate paths by partnering with other ISPs to accept and pass traffic, often called “peering” arrangements. These arrangements can take many forms and are described by multiple terms, but they all take time and expense to create and maintain.

Tier I Not Top Notch

Here’s the ironic thing; Tier I ISPs, those that are so big that they do not have to pay to peer with other ISPs – typically only peer with other Tier I ISPs. Since there are only a handful of Tier I ISPs, none of them that many peering arrangements! They pass traffic to each other to get it where it needs to go, but that requires packets to traverse extra hops (or connections), which usually add latency, or delay. To use the airline industry as an analogy, the Tier I ISPs can only take you to the major hubs. They have to rely on other carriers to get you to the smaller cities.

TWTC is generally not considered Tier I, and we peer with Tier I ISPs as well as smaller ISPs, so we have more routing options than our competition, particularly the Tier I ISPs. We can often bypass the major hubs to get traffic to its intended destination, on more direct and less-congested routes. TWTC connects to other networks in 11 different diverse connections across the country, as well as to networks around the world. In fact, almost 50% of our peering relationships have an international component to them.

Surprising Customers

As a result of its design and peering arrangements, TWTC’s IP network is world class, and whose performance habitually beats our competition. The superiority of our Internet service often becomes immediately evident when we install an Internet circuit to a large, multi-homed customer, or one that spreads its Internet traffic over multiple service providers. When the TWTC circuit is installed, the customer’s routers immediately prefer our circuit over our Tier 1 rivals’ (via various routing protocols such as BGP), filling our circuit to capacity with Internet traffic.

That scenario has been repeated many times, and it usually generates a call from a confused network manager to the NOC “What’s going on? What have you done?” The answer, quite simply, is that TWTC has built a first-rate Internet network that delivers premium performance. Marketing would love to promote those stories with hard data, but because these large customers don’t want to embarrass their other network partners, they do not grant us permission to use their company names.

Large, multi-homed companies are in a unique position to compare Internet performance among providers side-by-side. In those scenarios, we are so confident of our service’s superiority that if the user is not satisfied within 30-days, we’ll take the circuit back with no charge; the “Try It, You’ll Like It” approach.

Marketing challenges aside, TWTC offers a comprehensive suite of high-quality, high-speed Internet options — traditional connections (TDM) from T1 to OC48 and Ethernet connections from 10Mbps ports to 10Gbps ports.

Time Warner Telecom's Internet services:

Traditional Internet Service

• T1 (1.5M)
• NxT1 (Multiple Bonded T1s - 3M, 4.5M, 6M, 7.5M, & 9M)
• DS3* - 3M to 45M in 3M increments
• OC3* - 35M to 155M in 10M increments
• OC12* - 125M to 622M in 25M increments to 250M, 50M increments to 600M, plus 622M
• OC48* - ICB Only - 1000M to 2488M in 500M increments to 2000M, plus 2488M

Ethernet Internet Service (EIS)

• Ethernet - 2M to 10M in 2M increments
• Fast Ethernet* - 2M to 100Mbps in 2M increments up to 10M, then 5M increments up to 100M
• Gigabit Ethernet* - 50M to 1000M in 10M increments to 100M, 25M increments to 250M, 50M increments to 1000M
• 10 Gigabit Ethernet* - ICB Only in 1000M increments

  • Burstable service available in TWTC legacy markets.

Pop Architecture

Another notable aspect of TWTC’s Internet Service is our IP POP infrastructure; they are built with full redundancy. If you look at the diagram, you will see that every component has a companion component that can support the other in the event of a failure. That translates into high reliability.

Not all carriers build so much balance and strength into their POPs. The low quotes your prospect may have received likely do not come with TWTC’s redundancy – so ask them about it. All the IP POPs in TWTC’s legacy markets are built like the diagram shows, however the former Xspedius POPs are not. Please be aware of which POP will serve your prospect before speaking of redundancy (XC POP upgrades will be success-based; i.e. based on sales).

Ethernet Services

The NLAN/Gigabit Ethernet product is a metropolitan area optical Ethernet transport service, which will offer familiar native IEEE standard Ethernet interfaces (10Mbps, 100Mbps, 1000Mbps) to the customer. This service will allow customers to interact between multiple business locations (and multiple business partners) through reliable and efficient communication of high bandwidth information across a metropolitan area or city.

Customers today have a number of solutions, such as Frame Relay, ATM, and SONET, which do not always meet the requirements of a rapidly changing business environment. While these technologies collectively provide Quality of Service, restoration, and high bandwidth, TWTC NLAN combines these features into a single solution that provides scalable, flexible and low cost bandwidth, with a technology that customers already deploy and understand. TWTC will be able to provide customers an efficient migration path on which they can grow their bandwidth

The Extended NLAN service is an interstate/intrastate Ethernet service that provides a managed end-to-end solution for the customer.

Extended NLAN is offered over the TWTC IP Backbone, encapsulating the customer traffic using layer 2 tunnels as a best effort service. To transport Ethernet frames across the IP Backbone an Ethernet connection will be made between the NLAN CO Ethernet switch and an aggregation router on the Internet infrastructure. This IP ingress point is responsible for encapsulating Ethernet frames into a layer 2 logical frame. The customer is responsible for their LAN protocols traversing the Long-Haul NLAN network.

There are two levels of E NLAN service for PTP: Enhanced and Basic. Both of these services are offered in a redundant manner. The redundant offering would mean that an IP Backbone outage would result in packets being rerouted over an alternate path. The enhanced service offering means that capacity for both paths must be reserved for all customers and a higher Class of Service will be implemented for these customers. The basic service offering means that the customer will receive a lower class of service if their traffic needs to be re-routed.

T1 Services

Digital trunks connect customers' equipment to the TWTC switch at 1.544 Mbps per T1 and do not require an interface to perform analog to digital signal conversion. There are 24 trunks available per T-1 facility. Digital Trunks signaling is "in-band" meaning there are 56 Kbps available per DS-O to carry traffic and the remaining 8K is used for signaling. Digital trunks, like their analog counterparts, use wink signaling. The switch knows it is ready to receive digits from the customer after seeing it "wink," which is the on-hook, off-hook, on-hook transition in voltage. Please note that loop and ground start are not supported on digital trunks.

TWTC allows customers to customize their digital trunks products by selling fractional T1s. A customer can order anywhere from 1-24 digital trunks per T1. Trunks may be inbound, outbound, or 2-way directionality.

Digital Trunks are typically selected by enterprise customers with a need for digital voice services such as healthcare providers (hospitals, medical offices), higher education campuses, hospitality facilities (hotels, motels), manufacturing facilities, etc.

Click on the "Vertical Markets" Quick Link to your right for more on TWTC's vertical market programs.

Inbound and outbound call centers with Automatic Call Distribution (ACD) equipment may also request digital trunks

The customer segments for Digital Trunks do not vary greatly from the customer's requesting ISDN PRI. Often the customer's PBX or other CPE will dictate whether the customer requires Digital Trunks or ISDN PRI.

PRI Services

ISDN PRI is a digital, worldwide public standard for sending voice, video, and/or data over the public switched telephone network. It allows customers to connect suitably equipped ISDN customer premise equipment (CPE) to our Central Office switch using a Primary Rate Interface (PRI), over a digital transport facility.

ISDN PRI is a 1.54 Mbps digital circuit, channelized to 24 individual 64K channels. 23 out of the 24 channels are "Bearer" or "B" channels. These are transport channels which carry the actual information being sent (a voice conversation, data, or video). The remaining channel is a "Delta" or "D" channel which is reserved exclusively for signaling. This signaling supports the framing, formatting, call set-up and call tear-down for the "B" channels.

With ISDN PRI, the switch-to-switch signaling is done over the D channels, therefore the B channels are freed up to carry data. Compared to Digital Trunks, the PRI protocol provides better signaling capabilities and allows for added features. Because call processing times are reduced, call throughput is greater compared to Digital Trunks.

ISDN PRI Services offer 4 product options. Just click for a description & specific information on each!

ISDN PRI Standard
ISDN PRI Select (Texas only)

Jon Evans
Senior Account Executive
Created by: lejoneric, Last modification: Sun 24 of Jun, 2012 (20:20 UTC) by admin
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