UCN is a provider of hosted contact handling services, targeted specifically at the business to business market. The company innovated the idea of combining a national VoIP network with on-demand contact handling and agent management software

The company pairs IVR, CTI, ACD, and WFM services over its nationwide VoIP network. UCN has differentiated itself in the call center services market by exclusively offering hosted technologies under its inContact banner. The company recently launched its Echo service, a revolutionary new customer satisfaction research program that surveys customers following their interactions with contact center staff.

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Created by: EddieAdams, Last modification: Mon 17 of Dec, 2007 (23:40 UTC)
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