Virtual Call Center

A virtual Call Center, as defined by SearchCRM, is a contact center in which the organizations representatives are geographically dispersed, rather than being situated in a central location, such as a building operated by the organization.

Virtual call center employees may be situated in groups in a number of smaller centers, but most often they work from their own homes. This is an attractive arrangement for many employees: the hours are often flexible, there is no dress code and no commute. For the organization, the virtual call center model saves housing and equipment costs and can lead to lower employee turnover rates, which tend to be extremely high for physical call centers.

Virtual Call Center Technology Providers (listed alphabetically)

3CLogic

3CLogic offers a full suite of cloud based inbound and outbound customer interaction channels such as voice, chat and social media which integrate with our clients' existing CRM software such as Salesforce.com and Microsoft Dynamics. This integration provides businesses with a 360 degree view of all customer interactions regardless of the channel chosen by their customers.

Furthermore, 3CLogic's unique Virtual Telephony Application Grid (V-TAG) leverages VoIP and Web 2.0 technology to eliminate the complexity of integrating Contact Centers with CRM software. All capabilities can be made fully operational in a matter of hours while moves, adds and changes take only minutes using 3CLogic's wed-based management console.

With 3CLogic's cloud based Contact Center, companies have more accurate and timely information about their prospect or customer and they can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client.

Airphone from Vocalcom is next-generation virtual call center solutions that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 20+ business tools to empower sales and service teams to have personalized, real-time conversations with customers. Spanning 128 countries and six continents, Vocalcom is trusted by more than 3,700 customers to orchestrate over 1 billion customer interactions per year in the cloud and on premises.

Products

Inbound Contact Center
Outbound Contact Center
Common Features

Applications


For more information, visit 3CLogic or call 1-800-350-8656

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service.


Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket.

Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.

Applications

contact center for BPO
In-app Mobile Customer Service
Salesforce CTI Integration
Zendesk integration featuring Zendesk chat support

Centcom

Centcom is a 100% web-enabled virtual call center service that gives you all the functionality of the most advanced call center without the overhead or start-up costs. All you need is a standard phone line and a computer with an Internet connection!

Within minutes of your activation, your site will have access to a suite of advanced features, including Predictive Dialing, Interactive Voice Response (IVR), Real-time statistics and reporting, 24/7 live support, Digital recording and retrieval, Remote connectivity, allowing your agents to dial in from anywhere

Centcom's Application Service Provider (ASP) model allows organizations to benefit from the most advanced Predictive Dialer functionality while eliminating start-up and maintenance costs. The benefits include:
• No start-up costs
• No long-distance charges
• Limited commitment with "Pay-as-you-go" pricing
• Fully scalable to over 1000's of agents
• Remote functionality allows you to connect from anywhere to anywhere (allowing your agents to span multiple locations)
• No line drops or interference (since we do not use VoIP)

For more information, visit www.ccds.ca


Daktela - Asterisk Business Solutions

Daktela is a leading provider of virtual pbx and virtual call center platform in Eastern Europe. Our virtual pbx platform is used daily by hundreds of clients and many of them runs their own call centre of various sizes. Our clients usually expect more of their voice solution than just phone calling; they need realtime call center statistics or to integrate VoIP solutions into their own systems, such as CRM and others. Our customers can rely on professional technical support available 24/7

Services


Contact us for more info at http://www.daktela.com/contact-us


Database Systems Corp.

DSC is a leading provider of call center technology including virtual call center products and services. DSC provides phone systems operating in call center environments that can automatically distribute phone calls to remote agents and work from home employees. This is commonly referred to as virtual call center technology. Your call center agents and phone workforce no longer need to work from one central location. With today's modern workforce using mobile telecommunications and technology, your call center phone agents can work from your call center, from home, from a remote office, or even while on the road. Individual call center products and services include the following:

Products


Applications


Services


For more information, visit Database Systems Corp.


Smart Voice Network

Smart Voice Network is based in The United States of America. We are a wholesale voice carrier that provides quality core routes and termination through PSTN interconnection. We work with many different world leading telecommunication
carriers.

We have more than 150 interconnected countries around the globe.
We are terminating over a million of minutes monthly by origination traffic from Tier1, calling card and call center companies like yours.

We have developed a Program will fit call center's budget
Plan 1 US flat rates based on 82,000 area codes include Canada $.005
Plan 2 US flat rates based on 134,000 area codes include Canada $.008
Plan 3 International rates A-Z covers all countries
We also have short duration (predictive dialer)
Please find the attachment
24x7 online tech support
Inbound/Outbound and International traffic
IVR Supported
Advance billing system

UCN

If you are looking to enhance your operation with more advanced features and believe you need a new phone system or an IP-PBX...evaluate UCN Inc's inContact first. Incontact's virtual call center contains call handling and network routing applications that can easily supplement your existing systems (TDM or IP) with new capabilities, saving you the time and costs associated with a new equipment implementation.

If you need to distribute calls or contacts to multiple sites or at-home workers … evaluate inContact. Our hosted system easily unifies a dispersed work group under inContact (without requiring specialized equipment at each location), with reporting, monitoring and recording capabilities for the manager. And since inContact is a hosted on-demand solution, there is:
• No large upfront costs
• No annual maintenance or upgrade costs
• No Integration fees for new functionality
• Low-risk commitment
• Scales up or fown with your business needs
• Pay as you go:billed by-the-month

Evaluate UCN's Virtual Call Center solution inContact, including: Hosted ACD Software, CTI Software, IVR Software, WFM Software, Customer Satisfaction Research, Hosted Call Center solutions & Customer Service Surveys.

See also


Switch2VoIP – The Perfect Partner for an Ideal Virtual Call Center

Switch2VoIP is a professional internet solutions company that offers a wide range of services to call centers and other businesses. It is one of the most innovative players in the industry. It offers all the technical solutions that you need to start your own virtual call center. A virtual call center is a call center where the callers are not calling from one location but from different geographical locations. There are many advantages of virtual call centers like lower costs, flexible work timings, lower employee turnover and the likes. If you are looking to get more of the many advantages of having your own virtual call center, then Switch2VoIP is the ideal partner for you. Visit us today!
Created by: legs, Last modification: Thu 18 of May, 2017 (07:35 UTC) by switchvoip
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