VoIP Service for Car Dealerships

Investing in a robust telephony system that creates seamless and efficient communication across all channels is crucial for car dealerships. Whether it's answering customer inquiries or sending reminders and sales quotes, harnessing the power of a Voice over Internet Protocol (VoIP) solution can help car dealers provide top-notch customer service and increase their bottom line.

Here on Voip-Info, we provide the most up-to-date VoIP related information on VoIP providers, software, hardware, standards, configurations, and tips to help make your move to VoIP smooth and cost-efficient. As the leading site for VoIP information, Voip-Info can help you find top-rated VoIP providers who can offer you affordable VoIP service plans for your car dealership.

Why Should Car Dealerships Switch to a VoIP Phone System?

A VoIP phone solution can improve the way car dealerships and their salespeople communicate with clients and partners by streamlining information delivery and managing the flow of messages in a seamless manner.

Through VoIP's enterprise-grade features, mobile apps, and system integrations, car dealerships can enhance their workforce mobility, simplify business processes, and improve service quality in the following ways:

  • Optimizing marketing campaigns. VoIP's call management features such as call reports, call recording, and call analytics can help a car dealership convert calls to sales and enhance the company's advertising and marketing strategies. By using the call detail records, the sales and marketing team can listen to and classify important calls to acquire more qualified leads. Additionally, these call management features can help car dealerships evaluate the effectiveness of sales response to help them come up with informed marketing decisions. It is also helpful for employee training purposes, too.
  • Improving employee productivity. By integrating a time-logging mobile application and system integrations such as enterprise resource planning (ERP) software, car dealerships can efficiently manage their businesses and automate back office functions. This way, employees can manage their daily schedules and projects in a time-efficient manner.
  • Addressing important client calls and inquiries. Using a unified communications (UC) solution can help car dealerships send and receive messages across multiple channels. In this way, car dealers can ensure that all calls will be addressed promptly, with employees choosing the mode of communication they most prefer.
  • Seamlessly managing multi-site car dealerships. VoIP phone systems can help manage the flow of information (both data and voice). Because VoIP operates by using the IP-based network, all information can be stored, managed or accessed from one centralized location. This way, car dealerships and salespeople can quickly send and receive messages anywhere at any time.

What are some Important VoIP Features and Tools That Can Empower Car Dealerships?

VoIP phone solutions are equipped with enterprise-level features and system integrations that can help car dealerships deliver exceptional customer service support and boost employee productivity.

VoIP technology allows car dealers to optimize their communication methods for both office-based employees and mobile workers. With the use of VoIP's powerful call management features such as find me/follow me, video conferencing, hunt groups, and more, car dealerships can allow their employees to collaborate and communicate with colleagues, clients, suppliers, or partners in an efficient way.

The find me/follow me features can allow calls to be routed to different extensions (either a home line or mobile device) so that salespeople can easily respond to important client calls or inquiries even when they are doing test drives or at home after hours. Video conferencing feature also enables car dealerships to discuss important deals or to conduct meetings and seminars in a virtual setting. This way, car dealers and their employees can still communicate and collaborate with each other without being limited by geographical boundaries.

VoIP can also help car dealerships and their salespeople to stay connected at all times by using softphones. By using softphones (software or a program which allows car dealerships to make calls from desktop computers and mobile devices such as laptops, tablets, smartphones), VoIP makes it very convenient for employees to work from home or on the road. Car dealerships can allow their workers to Bring Your Own Device (BYOD), thus reducing the learning curve and helping them connect with their colleagues, clients, and partners in real-time, regardless of their physical location.

Additionally, a VoIP phone system can be integrated with customer relationship management (CRM) software to grant car dealers access to valuable customer information during sales calls. Through a CRM integration, sales agents can personalize their service and support based on their customers' requirements and needs. Aside from this, CRM integration can also help car dealers manage and analyze caller interactions to foster stronger relationships with their clients, to assist in customer retention, and to drive sales.

How Can VoIP Help Car Dealerships Cut Manpower, Service, and Equipment Costs?

Switching to a VoIP phone system provides cost-saving benefits for car dealerships by reducing infrastructure, maintenance, and labor costs associated with a communication system..

VoIP phone solutions can lead to tremendous cost-saving benefits. By switching to a robust VoIP phone system, car dealerships can reduce expenditures from line and hardware expenses in addition to system upgrades, maintenance, and service costs.

Transitioning from a private branch exchange (PBX) network to a VoIP-based telephone system can reduce hardware and line expenses. Because VoIP operates over an IP network rather than an old circuit-switch line, car dealerships do not have to pay expensive per-minute calling rates.

The flexible nature of VoIP also makes it easier to scale phone operations on demand which, in turn, can further reduce costs. With a plain old telephone service (POTS), car dealerships would have to purchase equipment and pay for capacity (the number of people using the phone system). But with a VoIP phone solution, car dealerships can reduce or increase the number of users at will and only pay for what they need.

Also, a VoIP phone solution can integrate mobile applications and system integrations to reduce operational costs. Car dealers can install softphone programs on their mobile devices and computers to start sending or receiving calls without worrying about increasing monthly phone bills. As long as reliable Internet access is available, car dealers can use their mobile devices to communicate with their clients or fellow coworkers regardless of their physical location. Plus, VoIP phone systems allow car dealerships to make and receive international and long distance calls at a fraction of the cost of a traditional phone system.

Additionally, by taking advantage of a hosted VoIP service, car dealers can eliminate on-premise server equipment. By moving communications to the cloud, car dealerships can lessen maintenance and hardware costs by allowing users to access a virtual phone system without purchasing new equipment. This also helps to save on office space that was traditionally used to house PBX equipment.

Car dealerships can also save on maintenance costs because system updates can be done virtually via an online customer interface. Also, all costs related to hardware malfunctions and server issues will be handled by the VoIP service providers, most of which who guarantee uptime to ensure you are always connected.

Plus, VoIP allows car dealerships to implement BYOD solutions not only to enhance employee productivity and to reduce the learning curve but also to lessen infrastructure costs. Through BYOD, car dealers do not have to purchase new mobile devices for their employees. This way, remote workers can make use of their personal laptops, smartphones, and tablets to send and receive messages.

See also

Created by: admin, Last modification: Sat 04 of Mar, 2017 (01:26 UTC)
Please update this page with new information, just login and click on the "Edit" or "Discussion" tab. Get a free login here: Register Thanks! - Find us on Google+