VoIP Service for Hospitals

Whether administering first-aid or performing life support, efficient communication can mean the difference between life and death in a hospital. This is one of the reasons hospitals need to have a robust and reliable phone solution to promote proper communication and to deliver clear, precise information to improve patient care. By harnessing the power of a VoIP phone system, hospitals can improve their medical practice workflow and enhance their staff productivity to better serve patients.

If you are new to VoIP and are searching for reliable VoIP service providers who can help you find the best VoIP service plan for a hospital, VOIP-Info can serve as your trusted guide! We offer a comprehensive all VoIP-related information such as service providers, configurations, user reviews, software, hardware, standards, and tips to help you choose the best VoIP service plan that fits the needs of a hospital.

How Can Hospitals Benefit from Using a VoIP Phone System?

VoIP has a plethora of powerful features that can cut operational costs, improve medical practice workflow, and deliver efficient communication in a hospital.

Instead of using a plain old telephone service (POTS) that runs on copper wiring, hospitals can make use of a robust VoIP phone system to improve patient satisfaction and to promote optimal health care in the following ways:

  • Improving the quality of patient care. In hospitals, the way doctors, administrators, and staff members communicate can have a profound impact on patients' safety and well-being. Because of this, it is essential for hospitals to make use of an efficient communication system to help medical practitioners conduct a successful consultation and make a good clinical diagnosis. Also, VoIP can help doctors and medical staff handle daily responsibilities and tasks in an efficient manner to improve medical workflows and to provide optimal patient care.
  • Promoting clear and accurate diagnosis. Doctors need complete, accurate, real-time data to be able to give patients the correct care and a timely diagnosis. With the use VoIP's clear communication tools, doctors and other medical practitioners can easily communicate with patients and learn their real stories before making clinical decisions. By simply listening and talking to patients, doctors can collect relevant information to help them come up with an appropriate treatment plan.
  • Lessening malpractice risks. Malpractice can be a result of a breakdown in communication between doctors, staff, and patients. This is why hospitals need to improve their phone solution to help physicians and other medical practitioners work together to provide top-notch services to patients. By delivering the right information to all departments through VoIP, doctors can easily communicate and effectively collaborate with their staff to improve medical practice workflow and enhance patient care.
  • Keeping doctors and medical staff members connected remotely. A VoIP phone solution can allow doctors and medical staff members to stay connected in real time regardless of whether they are in office, traveling, or working remotely. Through features such as video conferencing and call forwarding, VoIP can improve patient care because doctors can speak directly with those administering the treatment even when they are in the office, at home, or on the road.

What are Some Important VoIP Features for Hospitals?

A feature-rich VoIP phone system can help doctors and medical staff members efficiently communicate and collaborate to enhance operational workflows and to provide top quality patient care.

Unlike a plain old telephone service (POTS) that comes with limited features, a VoIP phone system is equipped with a variety of tools and enterprise-grade features that allow doctors and medical staff members to connect across all departments (or even outside of the hospital) in a smooth and efficient manner.

As long as there is a reliable Internet connection, medical staff members can easily communicate with doctors and other health care providers in real-time. Through call management features such as hunt groups, find me/follow me, call forwarding, and call conferencing (including video conferencing), hospital administrators can transfer calls to either a specific department or medical personnel to answer inquiries or assist in patient care during after-hours and emergencies. They can also communicate with hospital staff or other health care providers who alternate their time between the hospital and the office. In this way, doctors can get updates on the condition of their patients and ensure that they receive the appropriate care they need at all times.

Another advanced VoIP feature that helps doctors and staff members communicate quickly and efficiently with one another is group paging. This feature allows hospital administrators to immediately reach out to doctors and medical staff members throughout the medical facility by paging a group number or dialing an extension number. In this way, hospital administrators can deliver announcements on the speaker of one or more telephones around the hospitals to increase response time.

Plus, through video conferencing doctors can collaborate with other doctors remotely. Because of this, doctors can create connections or networks that provide them with advice and support. Through virtual meetings, doctors and medical practitioners can easily share their ideas and field expertise with individuals outside of their institution. They can enhance their knowledge through research, study groups, and collaborations without leaving their offices or laboratories. Also, video conferencing can help build stronger relationships between patients and doctors, encouraging loyalty and trust.

How Can VoIP Help Hospitals Cut Costs?

Aside from lessening infrastructure, maintenance, and service costs, a VoIP phone system can help doctors reduce costs associated with regular office visits.

Using a VoIP phone system can have tremendous cost-saving benefits with its plethora of included features that can lessen equipment, maintenance, and service costs. Because VoIP operates over the Internet, hospitals can take advantage of this function to reduce monthly phone bills or avoid any recurring charges that are associated with a plain old telephone service (POTS).

Also, hospitals can lessen charges associated with international and long distance calls by using access numbers (commonly known as direct inward dialing (DID) or virtual numbers). These are numbers that are programmed to route or transfer incoming calls to a preset telephone number. With the use of a virtual number, hospitals can create a local presence anywhere in the world. In this way, when doctors and medical staff make and receive international or long distance calls, the caller will be charged a local call rate because the DID remains intact regardless of the location.

Additionally, a VoIP phone system can also reduce infrastructure costs with the use of softphones. Hospitals can simply install software on their existing computer and plug in a headset to start making or receiving calls from a desktop or laptop computer.

Plus, a VoIP phone system can reduce travel time and costs associated with regular hospital visits. Through video conferencing, instant messaging, and other VoIP-enabled unified communications (UC) applications, patients with mobility issues can consult their doctors without visiting the hospital. Also, doctors can cut travel costs because a VoIP phone service can help them quickly receive test results, see video images of their patient, and communicate with those administering the treatment without going to their patient's residence.

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Created by: admin, Last modification: Fri 24 of Feb, 2017 (22:29 UTC)
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