VoIP Service for Law Offices

Effective communication is key to a fruitful and long-lasting client-lawyer relationship, which is why having a reliable phone system is crucial to success. This is one of the reasons why law offices need to employ a robust communication solution like VoIP to deliver accurate and timely information, to enhance engagement, to provide top quality service, and to present a professional impression to their clients.

If you're looking for affordable VoIP service plans or are searching for top-rated VoIP providers in your area, Voip-Info can help you find the most suitable VoIP phone systems for law offices. Browse our site for the latest VoIP information including service plans, service providers, software, hardware, configurations, and standards. You can also read our authentic user-submitted reviews, tips, and guidelines to help you find the right VoIP plan that meets your law office needs.

In What Ways can a Law Office Benefit from Using VoIP?

A robust communication tool like VoIP can help lawyers communicate and collaborate with clients, partners, and staff members in a timely and efficient manner, all while reducing communication costs.

The ability to communicate more fluidly with clients can have an immense impact on a law practice. Whether it's dealing with the initial client consultation or having an intense discussion with co-partners over the phone, a VoIP phone system can help lawyers improve engagement and interaction with a crystal clear communication channel.

Compared to a plain old telephone service (POTS) that runs on copper wiring, a VoIP phone system can help lawyers and staff members stay connected even when they are out in the field, at home, or on the road because it uses the Internet to complete calls. Using an existing Internet connection can also improve a law office employee's performance, enhance the quality of their service, and boost their bottom line in the following ways:

  • Giving lawyers a seamless way to deliver clear, precise information (audio, text, and video), which is useful in building cases. Whether it's preparing a settlement agreement or developing arguments in preparation for a case, inaccurate or incomplete data and unclear messages can create problems for law firms. By switching to a VoIP phone system, law offices can provide the productivity tools needed to enrich communication and to deliver accurate information that can help lawyers evaluate findings and build strong cases.
  • Building solid and long-lasting client-lawyer relationships. A variety of VoIP features can help a law practice create a good impression on both new and existing clients. Through features like an auto attendant, call forwarding, hunt groups, and voicemail to email, law offices can direct the callers to a specific department or personnel who can immediately answer inquiries even when they are out in the field, at home, or in transit.
  • Enhancing mobility and improving client experience. A VoIP phone system can help law offices handle a large volume of calls and documents. By making use of a unified communications (UC) solution (which combines instant messaging, audio and video conferencing, voicemail, and email into a single platform), VoIP can provide lawyers easy access to relevant information. For example, lawyers can virtually forward motions, pleadings, settlement offers, and demand letters to their clients, partners, or staff members across multiple locations.

How Can VoIP Help Enhance Operational Workflows in a Law Office?

A VoIP phone solution has a plethora of powerful features that can encourage collaboration, enhance engagement, and improve service quality in law offices.

Lawyers work on more than one case concurrently, in addition to spending most of their time in courts, at depositions, and on the phone. This is why lawyers need to make use of a feature-rich VoIP phone system to help them stay connected anywhere, at any time.

VoIP offers a broad range of features and system integrations to help law firms deliver accurate and timely information either to a particular location or across multiple channels in a seamless manner. Some standard VoIP features that can contribute to improving operational workflows in a law office include call forwarding, auto-attendant, voicemail to email, call recording, and more.

Also, a VoIP phone system can be integrated with some software applications that can help improve staff productivity and enhance services for clients. One popular VoIP feature that is useful for lawyers is time logging. By integrating time tracking software with a VoIP phone solution, law offices can keep track of their time and sort information by project, client, task, or invoice status. In this way, law offices can see how much time a lawyer has devoted to each client or project, and then bill clients according to the services performed.

Aside from time tracking software, some productivity and call management features of VoIP such as call logs/reports, call analytics, call monitoring, and call routing can help law offices manage projects in an efficient way. Additionally, the shared call and line appearance features can promote effective communication between lawyers, law office clerks, and their clients. Using these enterprise features makes it possible for law office clerks t to screen and answer calls for lawyers. This way, law office assistants can filter out important client calls from the ones that are less of a priority, thus enhancing operational workflows and reducing workloads.

Plus, incorporating customer relationship management (CRM) systems can help lawyers and staff members keep track of relevant client details that are useful in providing a more personalized service. From billing and case documentation to appointment scheduling, lawyers and law office clerks can instantly access or retrieve valuable information whenever they needed it.

How Can VoIP Help Law Offices Cut Operational Costs and Increase Their Savings?

A VoIP phone system can help law offices reduce infrastructure, maintenance, and service costs and increase their savings through BYOD solutions and softphones.

VoIP provides an affordable communication solution compared to a plain old telephone system (POTS) that uses the outdated old copper wiring infrastructure. Because a VoIP phone system runs on an IP network, converging data and voice into a single, wireless channel can eliminate the need to use a dedicated phone line. In this way, law offices can send and receive messages across multiple locations without increasing monthly phone bills.

Also, upgrading a VoIP phone system is also more cost-efficient when compared to a public switched telephone network (PSTN) because VoIP requires fewer hardware resources, especially if the service provider offers BYOD (bring your own device) solutions. Through VoIP's BYOD offerings, lawyers can use their personal mobile devices to increase their productivity and to save money on hardware purchases at the same time. Aside from this, system maintenance can be handled by the VOIP service provider, so law offices can increase their savings because they do not need to hire a dedicated IT professional to maintain or upgrade their system.

Additionally, the use of softphones allow lawyers to receive and make calls through their smartphones, tablets, or laptops. In this way, lawyers can save money by lessening expenses on infrastructure and equipment because they do not require expensive hardware or system upgrades to deliver messages to their partners, staff members, or clients.

Plus, international and long distance calls made using a VoIP phone system are much cheaper because this phone system can establish a local presence in different locations. By using a virtual number (also know as an access number or direct inward dialing), law offices can get a local virtual number in any area code. In this way, clients calling the law office from one of these area codes will only pay local rates.

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Created by: admin, Last modification: Fri 24 of Feb, 2017 (22:34 UTC)
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