VoIP Service for Nonprofits

Charities, foundations, and community organizations rely on donations and a cadre of volunteers and workers to pursue their missions and social cause. One great way to empower nonprofit organizations to engage volunteers, enhance employee efficiency, access donors, and connect with beneficiaries from around the world is by using a reliable communication platform like VoIP.

Here on Voip-Info, you can read authentic user-submitted reviews and get up-to-date VoIP information on all VoIP-related topics such as software, hardware, configurations, standards, and guidelines. You can also navigate our VoIP message boards and browse our site for top-rated VoIP providers with affordable service plans that can meet your nonprofit's needs.

What are Some Advantages of Using VoIP for Nonprofits?

A robust VoIP phone system can help nonprofits increase efficiency in their daily operations, boost fundraising efforts, reduce volunteer turnover, and lessen capital costs.

Charities, foundations, and community organizations need to support volunteers and workers in the field to help them deliver top-notch service to those in need. This is one of the reasons why nonprofits need to make use of VoIP and VoIP mobile apps to keep everyone connected in real-time, regardless of their location.

VoIP's extensive features can help nonprofits to deliver accurate information and to communicate with co-workers, volunteers, and donors in the following ways:

  • Helping nonprofit organizations raise awareness about their cause. Through standard VoIP features such as instant messaging, call conferencing, and voicemail to email, nonprofit organizations can broadcast relevant information about new campaigns and activities to gain support and to rally volunteers. Nonprofits can also easily communicate with remote workers to discuss issues and to collaborate with other organizations to enhance their social campaigns.
  • Providing a flexible communication solution for remote workers. A versatile VoIP phone system can help nonprofits efficiently send and receive information across multi-sites (as long as reliable Internet access is available). Because of this, nonprofits can improve their communication practices and enhance the efficiency and productivity of their workers and volunteers.
  • Handling large volumes of calls in a secure and cost-efficient manner. A VoIP phone system helps nonprofits manage all types of calls and ensures that callers are addressed on time. In this way, nonprofits have the opportunity to spread their mission, to enhance support for their remote workers, to gain more volunteers, and to access potential donors and sponsors.
  • Expanding a nonprofit's reach around the world. By using a VoIP-enabled unified communications (UC) solution, nonprofits can expand their reach in different cities, states, and countries. Through mass messaging, nonprofits can also turn donors and volunteers into advocates for their organization. Sending broadcast emails can also inspire supporters to donate and participate in community service and volunteering opportunities.
What are some VoIP Features that can Help Enhance Productivity and Mobility for Nonprofits?
A versatile VoIP phone system delivers a rich set of features that can empower nonprofits by improving their mobility, productivity, and service quality.

A VoIP phone solution helps employees within a nonprofit organization to become more flexible and productive. Nonprofit staff members who telecommute or spend most of their time working remotely can rely on a VoIP phone system's virtual office extension to enable them to stay connected with co-workers and other volunteers at any time. And through the use of softphones, nonprofit workers can send and receive calls and messages to coworkers and volunteers via personal mobile devices and even laptop computers.

Also, VoIP features such as call transfer, hunt groups, and find me/follow me have the capacity to route calls to a particular worker or volunteer. Other mobility features offered through VoIP phone systems that promote efficient communication and effective collaboration between donors, volunteers, employees, and the community include:

Auto Attendant - This VoIP feature can help nonprofit organizations answer every call with care or route the caller to a particular person or department. Callers can also be greeted with a professional recording and updates on activities and events, thereby enhancing the call experience. In this way, VoIP can help retain volunteers and donors by keeping them up-to-date with the latest happenings, or gain new sponsors by making a good impression on potential donors.

Video Conferencing - This powerful VoIP feature enables nonprofit organizations to conduct virtual meetings. With this feature, nonprofits can keep their donors and volunteers engaged and at the same time turn them into advocates of the organization.

Call Monitoring and Call Recording - These two functionalities can help nonprofits monitor and record incoming and outgoing calls. By keeping track of call detail records (CDR), nonprofits can get interesting insight into how their organization operates on a daily basis and then be able to make changes to their processes to improve their workflow.

Additionally, by using softphones and mobile apps, nonprofits can send and receive calls over the Internet anywhere at anytime. Because of this, nonprofit workers can easily communicate with coworkers in multiple offices as well as geographically dispersed volunteers and field workers who are using a variety of mobile devices such as laptops, smartphones, and tablets.

Plus, integrating VoIP-enabled mass notification system allows nonprofits to access volunteers, reach supporters, and drive donations. By broadcasting messages, alerts, and updates (through phones and emails) from a contact list, nonprofit organizations can improve engagement and interaction, thus creating new networks and building stronger relationships.

How Can VoIP Help Nonprofits Lessen Operational Costs?

VoIP technology can help nonprofits save time and reduce expenses by creating a unified communications (UC) solution that delivers a timely and accurate exchange of messages and information to workers, donors, volunteers, and beneficiaries.

Whether they are an organization that serves the community or a foundation supporting a cause, nonprofits operate just like any other business. Because they function on a limited budget and their funding comes from their donors, nonprofits are mindful of keeping operational and infrastructure costs minimal.

By making the switch to a VoIP phone solution, a nonprofit organization can focus on serving communities while minimizing capital expenditures and upfront costs. Nonprofits can also improve their communication processes without purchasing expensive equipment or hiring a dedicated IT personnel tasked to maintain the system.

Also, a VoIP phone system has low usage rates because it operates over an IP network instead of a plain old telephone service (POTS) that runs on copper wires. By using the Internet as a basis for communication, nonprofits can send and receive information (either text, images, audios, and videos) via a single network. Because of this, nonprofit organizations can reduce monthly phone charges because the organizations do not need to use a dedicated phone line when accepting or making calls.

Additionally, hosted VoIP services offer a cost-saving opportunity for nonprofits without spending money on expensive infrastructure. Nonprofits can reduce their capital expenditures to a minimum because the system maintenance and upgrades are handled by the hosted VoIP provider.

Plus, using a VoIP phone system can help nonprofit organizations streamline their donation process by allowing them to automatically accept donations over the phone using an electronic merchant gateway. During donation drives, nonprofit organizations can also benefit from no per user pricing fees. In this way, nonprofits can add phones to their system without incurring a charge per phone.

See also

Created by: admin, Last modification: Sat 04 of Mar, 2017 (01:44 UTC)
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