VoIP Service for Trucking Companies

Communication plays a crucial role in helping trucking companies to enhance their delivery speed and to promote overall service quality, all while reducing operational costs. With the use of a reliable telephony system like a Voice over Internet Protocol (VoIP) solution, trucking companies can optimize their communication channels to support their workers and to increase their bottom line.

Whether you're searching for user-submitted VoIP reviews or are trying to compare VoIP plans and pricing, Voip-Info can serve as your guide to help you choose the right VoIP service for your trucking company. Voip-Info offers relevant VoIP-related content on service providers, software, hardware, configurations, guidelines, and more to help make your move to VoIP a seamless process.

How Can Trucking Companies Improve Their Workforce Mobility and Service Quality Through VoIP?

A robust VoIP telephone system helps trucking companies streamline processes, improve employee productivity, and deliver exceptional customer service in a cost-efficient manner.

Trucking companies have most of their staff spending the majority of their time off-site or on the road. By using an efficient communication platform like VoIP, trucking companies can easily improve the delivery of accurate, real-time information between employees and offices, regardless of location.

Through a feature-rich and mobile VoIP phone solution, trucking companies have the power to support both their office-based staff and off-site workers in the following ways:

  • Streamlining information transmission to hasten delivery processes. A hosted VoIP phone system can store and manage large volumes of information in the cloud, when can then be accessed conveniently from anywhere. Because of this, mobile workers who spend most of their time on the road can instantly access relevant information and quickly collaborate with office-based employees and key contacts to speed up the delivery of goods.
  • Enhancing communication methods to increase driver retention. A VoIP system comes with enterprise-grade features that help off-site workers to be more productive on the go. By integrating VoIP-enabled software solutions in addition to mobile applications, drivers can take advantage of advanced communication tools for electronic dispatch and information transmission.
  • Promoting a "workplace without borders" by improving employee mobility. Through VoIP unified communications (UC) solutions that combine web messaging, video conferencing, emails, presence information, trucking companies can provide an effective communication channel where the staff in the central office and off-site workers can collaborate in real time.
  • Simplifying business processes to boost employee productivity. With the use of a time-tracking application, VoIP allows both office staff and remote workers to manage their schedules and get their duties done in an efficient and timely manner.

How Can VoIP Call Management Features and System Integrations Empower Trucking Companies?

VoIP enables trucking companies to stay connected with their office-based workers and drivers in real-time through enterprise-grade features, mobile applications, system integrations, and unified communication (UC) solutions.

A robust VoIP phone system can help trucking companies streamline their business processes and give employees the necessary tools to resolve scheduling and delivery issues in a seamless way. Through a wide range of enterprise-grade features such as voicemail to email, call conferencing, call routing, find me/follow me, and more, trucking companies can stay connected with their office-based workers and geographically dispersed team members at any time.

One great VoIP feature that is typically used to keep employees connected is the find me/follow me function. This enterprise-grade feature allows off-site workers to stay connected to their central office at all times by redirecting incoming calls to their extensions or other phone numbers (either personal mobile devices or home phones) in an attempt to "find" the recipient. With the use of a voicemail to email feature, a VoIP phone system can help drivers access and listen to voicemail messages straight from their inbox. This way, employees can answer inquiries and ensure that calls are never missed.

A VoIP telephony system also provides trucking companies access to real-time employee accounts through an admin panel or user dashboard. These advanced VoIP features allow trucking companies to have a quick overview of the users in the system. In this way, both office-based employees and mobile workers can have a one-step access to relevant employee information. The password-protected Admin Portal gives employees a convenient way to access analytics and custom reports, view schedules and activities, and keep track of valuable information through a user-friendly dashboard.

Also, with the use of a VoIP-enabled customer relationship management (CRM) system, both office-based workers and drivers can easily access valuable client data anywhere at any time. This way, drivers can use this information to contact their team members, supervisors, or customers to solve delivery issues, and can also view a customer's purchase history.

Additionally, integrating mobile applications with VoIP enables trucking companies to efficiently manage their operations, keep track of their employees, and improve customer communication. One great example of a mobile application that helps trucking companies is the RingCentral Glip for Android and iOS devices. Through this mobile app, employees can improve the way they search for contacts, documents, specific messages, and more. RingCentral Glip also enables workers in trucking companies to view links, notes, files, and other data shared by users of the program.

Plus, by taking advantage of VoIP softphones and Bring Your Own Device (BYOD) offerings, trucking companies can improve employee productivity, simplify processes, and reduce the learning curve. By installing softphone programs and mobile applications on personal mobile devices, trucking companies can allow their workers (both off-site and office-based employees) to manage their tasks efficiently and increase the overall response time. Through BYOD, drivers can relax because the learning curve will be minimal because they will be using a device they are already familiar with.

What are the Cost Benefits of Switching to a VoIP Service?

VoIP phone systems provide trucking companies a low-cost alternative to expensive Public Switched Telephone Network (PSTN) lines by reducing manpower, equipment, and service costs.

A robust VoIP phone system allows trucking companies to communicate with their partners, customers, and employees (both drivers and office staff) in real time for a fraction of the cost of traditional phone lines. With the use of a VoIP phone solution, trucking companies can route all calls over the Internet instead of paying for per-minute calls. VoIP eliminates the need for a dedicated telephone system that uses a PSTN line. This way, trucking companies to cut costs on their monthly phone bills.

Trucking companies can also eliminate the need for in-house servers and any associated equipment costs by making the switch to a hosted VoIP phone solution. Most hosted VoIP providers have their own staff who will handle system upgrades and maintenance. Other hosted VoIP providers offer web-based management portals where employees can set up, edit, and administer call features online via virtual tools. This way, trucking companies can reduce service and maintenance costs because they do not need to hire an expert who will oversee the installation, configuration, or maintenance of the system.

Another way to cut costs is by using call management features of VoIP such as 3-way calling and call conferencing. With these functions, trucking companies can allow their employees (both office-based staff and drivers) to communicate and collaborate more fluidly with one another (as long as there is reliable Internet access). Plus, with the use of four-digit dialing, trucking companies enable their workers to contact each other and forward calls between sites without worrying about long-distance call rates.

VoIP can also lessen monthly phone bills by integrating softphones and bring your own device (BYOD) solutions. Because softphones can turn your computer or mobile phone into a VoIP-enabled device that works through existing Internet lines, trucking companies can reduce costs incurred using a plain old telephone service (POTS) by allowing workers to use their personal mobile devices when making calls.

See also

Created by: admin, Last modification: Sat 04 of Mar, 2017 (01:47 UTC)
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