VoIP Service for Veterinarians

Veterinary clinics need a reliable phone system to easily communicate and collaborate with their staff members, suppliers, partners, and clients to ensure a high level of care and treatment for pets. By harnessing the power of a robust communication platform like Voice over Internet Protocol (VoIP), veterinarians can efficiently manage business calls and provide top quality service to their clientele.

If you're looking for top-rated VoIP phone systems for a vet practice, Voip-Info will help you find the most suitable VoIP service provider and plan that meets your business needs. Search our site for all-VoIP related content such as user-submitted reviews, software, hardware, configurations, standards, tips, and more to help make your move to a VoIP phone system more fluid and efficient.

How Does a VoIP Phone System Help Veterinarians?

Veterinarians can use a VoIP phone system's enterprise-grade features and powerful system integrations to help manage business calls, streamline information delivery, and provide exceptional customer service.

A feature-rich VoIP phone solution can better support veterinarians and their staff members by improving workforce mobility and service quality in the following ways:

  • Simplifying operational workflows to help veterinarians focus on providing pets with quality medical care. Using a VoIP phone system helps streamline operational workflows in a vet practice, powers staff members to answer client calls in real-time, and allows employees to schedule appointments in a smooth and efficient manner.
  • Keeping veterinarians, staff members, suppliers, and customers connected across many locations. Most veterinary clinics provide off-site care or offer a mobile clinic for pets. With the use of enterprise-grade VoIP features such as find me/follow me, hunt groups, and call routing, a mobile veterinary clinic can stay connected to their main office at all times (even when they are on the road). Regardless of the location, a VoIP phone system enables veterinarians to interact with their clients, suppliers, partners, and other veterinarians in real-time, and gives them access to all of their VoIP system features right on their mobile device.
  • Maintaining a fully-functional communication channel during a power outage. A VoIP phone system can be configured to direct calls to mobile devices so veterinarians can keep their communication network open to their clients, partners, and staff members during power outages or natural disasters. As long as there is an active Internet connection, veterinarians can establish contact with their patrons and keep them informed about the condition of their pets when a traditional landline or cellular network is down.
  • Providing a plethora of communication tools that can enhance service quality. A VoIP phone system enables veterinarians and their staff members to send and receive calls through various communication features and devices including desktop computers laptops, smartphones, and tablets. Through softphones and Bring Your Own Device (BYOD) solutions, veterinarians and their staff members can respond to calls anywhere, answer inquiries at any time, thus improving the calling experience.

What are some Important VoIP Features and System Integrations for a Vet Office?

Veterinarians can use enterprise-grade VoIP features to improve workforce mobility, boost employee productivity, and increase the bottom line of a vet clinic.

A vet office can harness the power of a VoIP phone system to deliver accurate information across multi-site locations and to send and receive calls in a seamless manner. Through a unified communications (UC) solution (which integrates instant messaging, presence information, mobility tools, and productivity features, and call conferencing in a single platform), a VoIP phone system can streamline information delivery, simplifying business operations and enhancing the calling experience.

A VoIP phone system's enterprise-grade features such as Auto Attendant and Music On Hold can improve customer support and create a good lasting impression for clients. With the use of an auto attendant, veterinary clinics can convey a pleasant and warm calling experience by giving callers professional and personalized messages and greetings. And with the use of the Music On Hold function paired with call queuing feature, veterinary offices can queue all calls in the cloud and then inform their clients about the practice via custom on hold messages.

Some VoIP phone service providers also integrate a custom veterinary on-hold message application that runs on VoIP. Through this advanced feature, veterinarians and their staff can enhance a client's calling experience and promote the practice in the following ways:

  • Helping a vet practice promote their services, products, deals, and more.
  • Informing patrons and prospective customers about the veterinary office (hours, directions, etc.).
  • Engaging clients by providing them with something to listen to other than music.
  • Building stronger client-doctor relationships through friendly, custom-written messages.

Aside from the enterprise-grade features mentioned above, a VoIP phone solution also enables veterinary offices to integrate softphone applications and Bring Your Own Device (BYOD) options. Softphones allow veterinarians and their staff to make and receive calls using their personal mobile devices or devices such as tablets and laptop computers. As veterinarians and staff members use their own devices through softphone programs, VoIP allows them to access valuable client information and applications in real-time. This, in turn, allows employees of a mobile vet clinic to easily communicate with veterinarians and other staff members anywhere, at any time, using whichever device they prefer.

Additionally, BYOD offerings eliminate the stress of having to learn a new operating system or mobile device. In doing so, veterinarians and their staff can stay connected and become more productive because they feel comfortable using their personal devices. Moreover, implementing a BYOD solution alongside a VoIP system allows employees the freedom to work both in and outside of the vet office with the use of their personal devices.

How Does a VoIP Phone System Help Vet Clinics Reduce Expenditures?

A VoIP phone system offers substantial cost-saving benefits by reducing manpower, equipment, and maintenance costs.

Compared to a public switched telephone network (PSTN) that works on outdated copper wiring, a VoIP phone system uses the IP network to make and receive calls across multiple channels. Because of this, a veterinary office' data and voice messages can be integrated into a single network, thus bypassing the need for separate PBX lines. Without using a dedicated phone line that runs on old circuit-switches, veterinarians can further reduce monthly phone bills. Also, veterinarians can further reduce their calling costs because many VoIP service providers offer unlimited long distance calls at a very low flat monthly rate, in addition to low per-minute international calling rates.

Through the use of softphones, VoIP allows veterinarians and their staff members to send and receive messages using their personal mobile devices, laptops, and desktop computers. By installing softphone programs on their devices, VoIP technology can better enhance communication methods in a vet practice while further lessening expenditures.

Additionally, VoIP is easy to integrate and manage with existing IT architecture. Because of this, veterinarians do not need to buy new equipment or shell out for system upgrades. Through a plug-and-play VoIP option, veterinarians and staff members can quickly set up the system to send or receive calls in a matter of minutes. Also, most VoIP providers have their own IT personnel who can install, configure, and maintain the VoIP phone system. In this way, veterinarians can eliminate the need to hire a dedicated staff who will handle the installation or maintenance of the system, thus lessening maintenance costs, too.

Plus, VoIP's Bring Your Own Device (BYOD) offerings can further reduce equipment costs because it allows a veterinary office to move away from old circuit-switches that offer analog lines at per-minute charges. By implementing BYOD solutions, veterinarians can make use of their personal mobile devices to reduce hardware expenses and cut expenditures on a monthly basis.

See also

Created by: admin, Last modification: Sat 04 of Mar, 2017 (01:51 UTC)
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