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Call Center Software
All-Inclusive Inbound, Outbound, Blended, Multi-Channel
Vonage Business Call-Center
Voicent Communications, Inc provides affordable and easy-to-use VoIP-based telephony, SMS and email communication solutions. Voicent is dedicated to developing affordable, easy-to-use communication software that helps people, businesses and communities share information, exchange ideas and build strong relationships. Voicent's innovation always aims to simplify the complex --to make technology simply work wonders. Voicent's products provide voice communication, email communication and text-message communication with unparalleled levels of automation and point-and-click ease. Through our Developers Network, we also offer our advances in software development to other software professionals, enabling them to integrate sophisticated communication capabilities into their own tools and applications.
- Voicent has implemented many of the telephony hardware based features in software.
- This technology enables feature rich telephone systems to be totally based on off-the-shelf voice modems. For example, call progress detection is usually a hardware feature that is not available in voice modems.
- With Voicent software, call progress detection and human vs. answering machine detection are all available with voice modem based systems.
- This technological implementation drastically reduces the cost of these systems.
- Voicent software works with regular telephone, skype, and SIP based VOIP services. Release 8 also support SMS/text message.
Voicent provides the following products:1. AutoReminder - Integrated appointment scheduler and automatic phone, text, and email reminder with confirmation.
2. BroadcastByEmail - Delivers custom email in text or HTML formats. Track open, manage bounce and unsubscribe emails.
3. Auto Dialer - BroadcastByPhone - Automated dialing software can reach people by phone or by voice mail with personalized messages.
4. BroadcastBySMS - Delivers custom text messages to large or small groups and collects responses.
5. Call Center CRM - Powerful software tool for managing customer interactions in call centers or sales organizations.
6. Call Center Software - Powerful software tool to automatically monitor and manage regulatory compliance and call center training and efficiency.
7. Dashboard enables remotely located agents to instantly access Customer Relationship Management (CRM) data, click-to-call capabilities, SMS text messaging, click-to-email capabilities, and more.
8. FlexPBX Affordable, feature-rich, telephone system with auto attendant and music onhold.
9. IVR Studio - Quickly build interactive phone applications that are fully integrated with your business.
10. Predictive Dialer - Automatically hands you only the calls answered by a live person; skips or leaves messages on machines.
11. Voicent Live - Hosted service that includes a variety of tools such as a fully featured CRM along with VoIP cloud-based auto dialer and predictive dialer tools.
Additional Voicent product info:
- Appointment reminder from Voicent
- Autodialer from Voicent
- Call Center CRM by Voicent
- Call Center Software from Voicent
- Voicent Dashboard
- Email Marketing Software from Voicent
- Flex PBX from Voicent
- Interactive Text Messaging from Voicent
- IVR from Voicent
- Predictive dialer from Voicent
- VoiceXML Gateway from Voicent
- Voicent Live - Cloud-based CRM/Hosted Dialer Service
Voicent in the news:
- 2014 April 9 - Business Process Automation Voicent is introducing business process automation with the ability to create and customize workflow systems along with easy integration.
- 2014 Mar 19 - Voicent Software Version 9.1 released! Download the free trial now to try out new features such as workflow integration, dynamic campaigns, call conferencing and more.
- 2013 Nov 10 - Voicent adds Zoho CRM integration! Automated connection setup for one of world's most affordable CRM systems.
- 2013 Nov 9 - Voicent integrates SugarCRM! Automated connection setup for one of world's fastest growing CRM systems.
- 2013 Oct 28 - Voicent integrates Salesforce.com! In minutes, you can integrate Salesforce CRM with the automated call capabilities of Voicent Call Center software, auto-dialers and predictive dialers.
- 2013 Aug 12 - Voicent releases Version 9! Introducing Voicent Dashboard - enables remotely located agents to instantly access Customer Relationship Management (CRM) data, click-to-call capabilities, SMS text messaging, click-to-email capabilities, and more.
- 2013 Feb 23 - Voicent's Call Center CRM automates to ensure value
- 2013 Jan 15 - Do you have an appointment with disappointment? Asset Management and the Call Center business
- 2012 Sept 22 - Release 8.5 shows major breakthrough in call center-grade scalability
- 2012 June 20 - Voicent Announces Solution for Analog Phone Lines
- 2012 June 17 - Voicent-powered war on illegal signs expanding to Florida's Lakeland and Gulf Coast tourism communities
- 2012 May 10 - Hollywood, Florida Mayor Uses Robocalls To Fight Nuisance Signs using Voicent's calling software!
- 2012 April 3 - Voicent offers social media promotion for free Email Marketing software for anyone who tries the product and then likes it enough to recommend it on social media websites.
- 2012 Jan 3 - Voicent Introduces Call Center Manager software
- 2011 Nov 22 - Voicent Introduces Full Setup Services
- 2011 Oct 31 - Voicent Announces Release 7 Support to End February 1, 2012
- 2011 Apr 19 - Voicent Release 8 Includes Automated, Broadcast SMS Texting
- 2011 Feb 23 - Florida's St. Johns County Using Voicent Software to Enforce Laws, Preserve Scenic Views
- 2009 July 10 - Voicent Products Release 7 Now Support SIP-Based VOIP Service
- 2008 Mar 15 - Voicent Products Now Support Skype
- 2006 Jun 8 - Small Churches Use Technology to Save Time and Money
- 2005 Apr 5 - University of Wisconsin adds Voicent to its E-Commerce courses
- 2004 Nov 10 - California Political Candidate Uses Voicent Software to Provide Personal Touch in Reaching Constituents
Company website: http://www.voicent.com
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