Voicent Live - Cloud-based CRM/Hosted Dialer Service

Voicent Live Voicent Live is a next-generation CRM system that seamlessly connects and automates your communication tools, sales & marketing campaigns, customer service and business processes in one stunningly simple cloud service.

  • Voicent Live integrates multiple tools --call center systems, auto dialers, broadcast voice, SMS text and email tools; built-in or third-party CRM integration, workflow and Business Process Automation-- all in one flexible, scalable integrated package.

  • Auto Dial your list of customers or prospects and it will broadcast your message to all of them with just a single click. Record your own message or add 1-to-1 personalization with text-to-speech capability that enables your broadcast to say the person's name and other details specific to each call.

  • CRM is fully integrated with all communication channels, such as phone, SMS mobile text messages, emails, and web communication. All contacts and interactions are automatically registered in the built-in CRM database.

How does it work?

  • Voicent Live is a cloud based hosted VoIP service. It can be accessed from any compatible web browser. A walkthrough of how to make use of its CRM can be found here: CRM Tutorial

This cloud based software also includes:

  • Predictive dialer tool.
  • Free email campaigns.
  • Fully featured CRM is included.
  • Scale up at any time.
  • Saves time and labor costs.

Key Features Of This Software:

  • Place automatic, personalized calls — no human intervention needed
  • Customize-able Predictive Dialer campaigns, choose which agents are assigned to various, simultaneous campaigns
  • Use text to speech to personalize or create messages
  • Email campaigns include open tracking and automatic bounced email handling
  • CRM automatically tracks and records every interaction with leads/customers
  • Full reporting for agents, managers, potential leads, previous campaigns, and more
  • Press 1 to transfer capability
  • Custom, multi-question surveys
  • Detailed analysis of finished campaigns available
  • Control over agent privileges, restrict as much or as little access to CRM records as needed
  • Accessible from any device that connects to the internet

Additional Voicent Live info:

It's absolutely free to try Voicent Live for yourself.

See also

Created by: markt, Last modification: Fri 24 of Oct, 2014 (21:36 UTC)
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