Vonage vs Grasshopper

Vonage vs. Grasshopper: A Comparative Analysis

There are many VoIP services out there today, but the two leading platforms that offer the most wonderful, reliable, cost-effective and trustworthy virtual telephone systems in the market today are Grasshopper and Vonage. In this article, we will compare and contrast some of the important points, key features, disadvantages and other noteworthy issues concerning both products. Let's start.

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Well-Established Virtual Telephone Systems

In the interest of fairness, both platforms are successful in establishing some of the best virtual telephone networks in the industry. Both platforms are able to offer wonderful business solutions to small business owners who want to expand their programs.

Both platforms are also successful in duking it out for all the needs of the entrepreneurs, as well as the needs of small office business (SoHo). Even if both architectures differ in the way they deliver their services, there's no doubt that both are equally reliable in their powerful set of tools.

Contrasting Business Models

One area of both platforms where they really differ is in their business model. For example, Vonage has a strong concentration in its residential VoIP international telephone coverage. Its service is predominantly concerned in Canada and US, which are the centers of residential networks with discounted regional, local and national call minutes charged to landlines. It's also safe to consider that Vonage has a massive international VoIP service set of deals with smaller providers in the US. This has become a powerful leverage for Vonage to connect with smaller businesses to establish their brand and to increase its popularity as more and more people are shifting from traditional to VoIP.

This is not a stagnant condition in Vonage. Right now Vonage has moved itself away from just providing solutions for SoHo business models, and they are now transitioning to offering services to Small Medium Business markets and a myriad of company startups. This would mean that the product line-up of Vonage would offer a great set of powerful communication tools to start-ups that are still cash-strapped. Vonage will be able to offer them a feature-rich set of valuable tools in the form of a streamlined cloud-based program and solution.

In contrast to that, Grasshopper's business model goes to a different direction. It wants to open a new entry into the virtual telephone industry. While they still offer the same set of powerful services to start-ups and established businesses, it completely differs from Vonage in the way it builds its service and approaches the architecture and technology of the business. One aspect that Grasshopper completely differs from Vonage is in how it tries to approach the marketplace in order to build an overlay on the traditional PSTN network of the system. Despite the limits of being just a simple telephone network that simply overlays on underlying technologies, Grasshopper is still successful in gaining advantages over the competition. One of those advantages is the fact that they are still able to achieve a 99% reliability in their telephone network. Its robust national network also gives Grasshopper the best customer service ability for their market. With its robust line of network that can't be compared with the competition, they will no longer have to depend on the frailties and the limits of the internet. They won't have to worry about the lack of service and quality issues that other providers face. There will be no issues of dropped calls, robotic voice quality and inferior sound when it comes to the infrastructure of the telephone network. With such advantage, there's little surprise why people who buy the products of Grasshopper still rely on them to create the best and ideal telephone network today. The home workers, mobile business people, and entrepreneurs who need the best communication tools will always find in Grasshopper the assistance they need, deserve and want. With the power of Grasshopper's applications, people can now use personal devices for both pleasures and work even when one is on the go.

How Both Systems Work

There are different systems that run the operations of both systems. For Vonage Business Solutions, the main system that runs its dynamics is the common VoIP cloud-structured model of a virtual IP/PBX. With this platform, the customer will be given a choice of two quality business numbers that are both toll-free, local and sometimes vanity-based. It's also easy for the client to keep the existing business numbers they have after Vonage ports their existing number into the new Vonage main business number. It can't be stated enough how important these business numbers are because, without them, it would be hard to offer the numbers for advertisers to use during their marketing campaigns.

It may also be essential to state here that Vonage is undergoing a lot of structural changes. Previously, Vonage didn't restrain themselves from using residential-style philosophy. They expanded in helping small business models achieve their goals. They gave these companies service plans and pricing options that are cost-efficient and won't give a lot of cost over-runs. With these applications, small businesses and SoHo will be able to target larger SMB customers. Right now they're even going to woo small medium enterprises just to expand their reach. To this day, Vonage has more changes in their system. Vonage has been able to drop the ways they initiated their service plans. The old three-tier service plans that focused on Metered and Pay-As-You-Go systems, which include Virtual telephone extensions, are now replaced with a two-tier service plan that includes Vonage Premier and Vonage Essentials.

Vonage Essentials

Another aspect of Vonage's offering that should be mentioned here would be the Vonage Essentials. Before we discuss these essentials, you should first realize that all business plans should contain at least one infinite extension because only extensions in unlimited form can have an external business. Local, toll-free, or vanity numbers assigned to it won't be possible without such setup. That said, it would mean that the Vonage Essentials would only cost about $39.99/month just for one extension. In this calling plan, the user would also get unlimited minutes even if the type of extension attached to this package is only at a fixed monthly price. These are minutes that won't cost extra as long as they are made in continental USA and Canada. If the calls are made outside these boundaries, the charge of standard Vonage international rates per country would be placed. This would at least be about 75% cheaper than the regular rates, which gives it more value for the customer.

Grasshopper Essentials

In contrast with Vonage, Grasshopper's essentials take a different approach. Of course, there's not a lot of difference between Grasshopper and Vonage when it comes to delivering a virtual telephone service that would need to operate primarily from a mobile device or landline phones. It can even be said that Grasshopper's service essentially works in the same way that Vonage virtual extension works. The main difference between the two platforms' essentials would be about their auto-attendant and receptionist feature. With Grasshopper, the user can either choose to answer the call via an IVR menu. Vonage doesn't do it this way, as it simply reconnects the employee's device to the call.

Another key difference between the two is that Grasshopper simply works as an inbound answering machine service that redirects calls through a menu towards the employees with preconfigured devices. What this means is more privacy for the users. The users will be able to answer the phones without having to show their contact numbers. This strategy would be very effective for companies who want to contact with business people away from the office and they don't want to share their number. This would also be ideal when the business is done in an unfixed place.

It's also good for users to know that Grasshopper can provide a toll-free and local business number that could provide a greeting template and a professional image for the customers. Users who always want to expand will also find great use in Grasshopper's applications because they are built in a way that the platforms in Grasshopper would grow as the company also grows. It is also a neat addition for users of Grasshopper to know that there is no dial tone when using the platform. This means that the receiver won't be able to discern, identify or suspect if the call is made through a mobile service provider or a landline network.

Features: Vonage vs. Grasshopper

It is easy to say for many reviewers that Vonage does indeed win regarding features because right now it has over forty IP/PBX business features that user could not possibly find in Grasshopper's PSTN architecture. Grasshopper also has the essentials that users want from a standard VoIP, which include: call forwarding, music on hold, unlimited extensions, telephone answering, fax to email and voicemail. In addition to that, there is also the mobile app, call routing and fax on demand features.

Vonage also wins against Grasshopper regarding how it is able to offer robust integration with Outlook, Salesforce, SugarCRM, Microsoft, Quickbooks and Method CRM. Microsoft Dynamics also works well with Vonage, too. Furthermore, many users also find the call queues ability of Vonage to be far superior, which also include intelligent call routing. These are also prerequisites for any business to establish a call center that have the most reliable dashboard features. That said, it is not hard to see how Vonage will be able to offer far superior functionality if what people require are features that establish virtual telephone services to an establishment.


It would also be easy to compare what suits best for users' needs by comparing the pricing of both platforms. For Grasshopper, there are four payment options. The first one is Pay As You Grow, which would be around $12/month, but with no minutes. The second one is Ramp, which $24/month, and it has 500 minutes. The third one would be Grow, which is $49/month, about 2,000 minutes. The Max package would be $199/month and would give you around 10,000 minutes.

Vonage, on the other hand, has the following payment options: 1 to 5 extensions would be $39.99 per month, 6-9 extensions would be $29.99, and 10-20 extensions would be around $24.99, and 21+ extensions would cost around $19.99/month.

Bottom Line

Both Grasshopper and Vonage offer wonderful products for start-up businesses for them to benefit from the power of VoIP. They both just approach the task in different ways. While Grasshopper utilizes the standard overlay approach using a PSTN network, Vonage relies on robust technology that caters more to mobile teleworkers and office-based tasks. While both are just as reliable, Vonage may be more advantageous because unlike Grasshopper, it is no longer dependent on features that one can find in POTS (Plain Old Telephone System).

See also

Created by: admin, Last modification: Mon 06 of Nov, 2017 (17:58 UTC)
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