Vonage vs RingCentral

Many people have heard of Vonage even though they know nothing about VoIP. The Vonage commercials with catchy jingles push the world's most well-known business VoIP service. Vonage is one of the biggest names that are pushing it into the mainstream. Vonage is known as a visionary which gives it a strong position to mainstream VoIP.

Some may question Vonage's right to be called a visionary when compared to a known leader. When compared to Vonage's competitors, RingCentral makes a strong case for being considered alongside Vonage.

RingCentral and Vonage Business are both popular options for today's companies. They have similar pricing points, so a head-to-head comparison is needed to determine the better company. To provide a complete measuring, a person must explore the most common offerings and price points. These offerings include Vonage's Essentials Plan and RingCentral's Premium Plan.

Phone Plans For Vonage and RingCentral

With some providers, it is easy to have a clear understanding of their offerings. However, it can be confusing when dealing with other providers. This confusion is caused by a lack of clarity and can require numerous sales calls that are tedious and time-consuming. This article will help make sense of it all.

RingCentral and Vonage offer a variety of different plans with different levels of service. In this article, the focus will be on their most popular programs. Instead of comparing multiple services, comparing the most popular plan at a particular price point allows this article to compare the best apple to the other best apple.

An investigation of each provider's plans, the plan options, and what else the customer pays for with each policy will happen in the following paragraphs.

Related: VoIP Service Providers Business


This company started as a cloud-based IP PBX solution. It was designed as a solution for businesses and has continued to grow in this market. The first noticeable item on RingCentral's website is the availability of three levels of plans and pricing. Each of these plans is outlined on the site, also. RingCentral's outlining of these plans makes it easier for business owners to understand the process, plan, and price. Check out RingCentral Reviews from real users to help make your decision.

Three plans are common with different companies, but this article wants to compare RingCentral to Vonage. So, the focus will be on the Premium plan which is on the mid-tier. This plan is closest in price and features to one of Vonage's plans. It is also RingCentral's most popular plan. This plan is also the one that most business owners will first consider.

The Premium plan allows for twenty-five people per meeting but has the capability of up to two hundred people per meeting. It also as integration with Salesforce, Zendesk, and Desk feature to help with these meetings. Another feature of this plan is it offers 2,500 toll-free minutes. The current price starts at $34.99.

The entire platform and service are kept simple by the power of Cloud-hosted solutions. With everything hosted in the cloud, there is a little amount of worry for a company. The online portable is where features, lines, voicemail, etc. are configured with the use of the cloud. These platforms also allow growth as the business grows.

The Premium plan of RingCentral provides the standard features but also includes extra toll-free minutes, more users per conference meetings, and additional phone features which are listed in full below.

RingCentral Cloud PBX solution pairs great with the unique Glip app for collaboration and UC elements. This company is a fabulous option if the customer wants to simplify business phone needs.

The RingCentral Premium Plan includes:

  • Phone system administration
  • Free Glip subscription
  • Call management
  • Support that is US based
  • Paging, forwarding, transferring, and screening calls
  • Call flip and logs
  • 99.99% SLA
  • Shared lines
  • Optional phone rental
  • Apps
  • Reports of call logs
  • Unlimited conference calling, calling, fax, and SMS
  • Video conferencing
  • Caller ID
  • HD voice
  • Call recording
  • Auto attendant
  • One sign-on


As expected the origin and results associated with Vonage are entirely different than RingCentral. Vonage started with a focus on the residential side of VoIP. As Vonage pushed VoIP into the mainstream, they were able to use their residential success to enter another market. Vonage's first big step into the business market was the purchase of Vocalocity in 2013. Check out Vonage Business Reviews from real users to help make your decision.

Unlike RingCentral, Vonage has only two significant plans for customers. The company's Premier plan has SMB with Essentials and Enterprise are the offerings. The Essentials plan is the most popular plan for Vonage. The Essentials plan currently starts at $39.99 per line. However, with Vonage, if a company purchases more lines, the cost decreases. For example, if a business has six to nine lines, each line only costs $29.99.

Vonage strives to be unique, so they separate particular features from the standard package and make them add-on options. These add-on options give customers the choice of purchasing certain options and excluding others on an individual line basis. These options allow a company to acquire a specific feature per line to create a solution with the exact features needed by the team.

For example, one employee may need paperless faxing, but it is not required by every other team member. A company can add-on this feature to the one employee's plan and save money by not adding it to the others.

Vonage has toll-free numbers and calling in separate solutions where RingCentral provides toll-free minutes. Both do provide unlimited calling each month. Vonage does not offer Glip but instead does give a free membership to Amazon Chime.

The Vonage Essential plan includes the following features:

  • Call controls
  • Call hold, logs, screening, transfer, and waiting
  • Call announce, blocking, and continuity
  • Minutes that are unlimited
  • 411 assistance
  • Click to dial and call me
  • Call tagging
  • Hold music
  • Voicemail to email
  • Online receptionist
  • 911 support
  • DND
  • Find me follow me
  • International calling
  • Various devices on one extension
  • Seven-digit dialing
  • Inbox that is unified
  • Cell phone integration App
  • Business text
  • Block caller ID
  • Dashboard
  • Amazon Chime

Phone Plans Verdict

When it comes to phone plans, Vonage Business gives the most for the price when it comes to features. The base price of Vonage's plan is slightly higher than RingCentral's but the money saved on the extra features quickly even that scales.

If a company needs more than six lines, Vonage's price per line begins to lower. Vonage also has the advantage with their flexible add-ons that allow the customer the ability to customize the available features. If a customer requires toll-free minutes, the RingCentral plan would probably be a better option.

Solutions for Collaboration

For a team to reach its full potential, they must have a form of collaboration or messaging solution. This solution is a vital component of the entire UC solution being purchased.

RingCentral utilizes Glip which gives them an edge right away. Glip was created as a chat based communication platform. It comes with powerful collaboration tools that a successful team needs. Vonage utilizes Amazon Chime which also has powerful collaboration tools. The question becomes which one is better.


The best part of RingCentral, when compared to other providers, is the free Glip subscription. Some would say Glip is more enjoyable than Slack. With RingCentral, a company can remove all other third-party applications. These applications would include Basecamp and Slack.

Glip is an excellent collaboration app which can almost do it all. Glip allows team members to edit and collaborate on documents. This feature is only one of the many offered with Glip. Some of the others include:

  • Unlimited users
  • Unlimited teams and projects
  • Variety of Apps (Mobile, Web, Desktop)
  • Calendars that sync (Outlook, iCal, Google)
  • Notes and editing documents
  • Bank-level security
  • Email and send attachments
  • Manage tasks in real time
  • Sharing and link extraction
  • Capable of video conferencing
  • Unlimited posts and storage
  • Unlimited integrations and guest users


Unlike RingCentral, Vonage does not offer a unique solution. However, it may be essential to mention Glip did not start as a RingCentral in-house solution. It is now and works great with RingCentral. Vonage may have provided an even better solution, however, by partnering with Amazon to provide Chime solution for Vonage's customers.

This partnership is Vonage's first push into UC and collaboration market. Amazon also offers Amazon Connect and Web services which makes this partnership a profitable one for Vonage. Amazon Chime works differently than Glip but still does a great job.

Chime does all of the work Glip does but does it differently. Chime focuses on simple video conferencing and adds other UC and collaboration features. Chime does have a higher level of security to be in a better position for the Enterprise market. The extra features offered by Chime are:

  • Apps for mobile, desktop, web
  • Meet online feature
  • Video conferencing
  • Chatrooms for team chats
  • Indication for Smart Presence
  • Screen and file sharing
  • VoIP calling
  • Integration for Microsoft meeting
  • Control desktop remotely
  • Record team
  • Personalized URLs
  • Video systems for conference room
  • Standard phone-line can join meetings
  • IT user management

Solutions for Collaboration Verdict

Overall, it is a draw between RingCentral and Vonage when it comes to collaboration solutions. A team decides the most important features needed. For example, if a team prioritizes messaging and document sharing and editing, Glip is probably the best choice.

However, if the priority is collaboration, Amazon Chime with Enterprise functions, integration, security, etc. is probably the better choice. Chime's key focus is about collaboration and video meetings. It could be argued that Chime is the best collaboration platform available.

Support and Service Information

Customer service can be the most crucial feature in any company. Customers will leave one company for another to get adequate support and service. This fact is especially true when it comes to UC, VoIP, and cloud solutions.

The cloud requires the user to do absolutely nothing on his or her end except to use the platform. The provider installs, sets up, handles, and maintains everything on their end. This ease of use means that if the provider has an issue, so do all of the provider's users. This fact means the user must rely on the provider to fix any issues quickly. However, it is important to remember that an entire system or network failing is infrequent for any provider.

Most providers have a backup plan in case the system does go down where the system can shift to another and remain operating. Even with a backup plan, calls being dropped, phones not working properly, missing features, etc. can still happen.

This information is known, and it means a user will eventually have to contact a provider to figure out any issues. Considering all of the above information, support must be ranked high in importance when comparing service providers. User reviews and options for customer support is the information needed to decide customer support and service.


RingCentral's primary goal is to provide a variety of channels of communication between themselves and the customer. It is easy to contact RingCentral's support; however, many customers are not completely satisfied with the support they receive after contacting RingCentral's support team. This team can be reached by standard phone support, a live chat feature, or using email.

RingCentral also has an Ask the Community feature which allows a customer to get answers from other customers and product experts. RingCentral also enables a customer to open a case if the customer does not get a clear answer or needs personalized assistance.


One of the most significant differences between Vonage and RingCentral is the options in communication. RingCentral offers a large variety of options, but this fact does not mean better. Vonage does not provide as many options for contacting customer service, but they do not lack the quality of service being offered.

Vonage can be contacted only by phone Monday-Friday between 8 am and 11 pm. They also offer 24-hour emergency support.

Calling in is the only way a customer can solve any issues. However, many Essential plan customers seem to be extremely satisfied with the service and support they receive. Vonage has a US-based customer service which is also a big bonus with consumers.

However, Vonage lacks in the number of available channels to contact this support team when compared with RingCentral. The difference between their options is similar to the differences between a call center and a contact center. Vonage offers only old fashion phone support while RingCentral provides a massive medley of possibilities. Vonage also limits their 24-hour support to their Mid-Market and Enterprise customers.

Support and Service Information Verdict

RingCentral has more channels of communication which will benefit customers who cannot or do not want to make a phone call. Vonage, on the other hand, focuses their efforts on one channel to ensure the best support which leaves customers satisfied. Depending on the customer's preferences on customer service, Vonage's more personalized approach may be better than RingCentral's method. However, if the customer just needs a quick, instant answer, RingCentral with more channels may be the better choice.

Options for Self-Help


Similar to other providers, RingCentral offers a vast customer care center besides their support channels. When a customer needs information, the first step he or she should take is to explore this section of RingCentral's website. It is an extensive database for customers to find answers before contacting customer service. Using this feature can sometimes be easier and quicker than long wait times or outsourced agents.

In this section of the RingCentral's website, a variety of information areas are available. The Learning Center offers classes that can help guide the customer through the process. It also has a community, knowledgebase and guides and videos areas to help answer questions. The Community area is where the user can ask direct questions to other users. The Knowledgebase contains answers to common issues. The large frequently asked questions area can also provide quick solutions.

RingCentral also has weekly webinars to help customers learn to get the most out of their service. They also offer a professional services area where customers can learn new communication strategies. RingCentral includes a new user guide that contains an interactive contents page which allows the user to avoid downloading an actual PDF. These databases are important for answering common VoIP problems before wasting time calling or emailing.


RingCentral has more channels for customer service than Vonage. However, Vonage completely surpasses RingCentral in the massive amount of resources for self-help options. Similar to RingCentral, Vonage has an extensive online database available on its website. This database is also divided and organized into sections.

Each of the following sections offers articles, videos, and other helpful information to the customer:

  • Getting started
  • Manage account
  • Features and settings
  • Technical support
  • Contact us

Vonage also provides a search bar at the top of this page so the customer can search directly for the answer or solution to an issue. At the bottom of this page, there is a place the customer can click to get system status information which will be discussed later.

As with RingCentral, Vonage's databases are critical in saving the customer time by allowing them to avoid long wait times for support agents. This database covers a variety of information about Vonage's services including setting up a phone system, managing the account, configuring settings, different features, and technical support.

Vonage makes it easy to solve an issue or learn how to use a feature or the system, so the customer should never have to wait on hold forever. Vonage has a more helpful presentation that includes an extensive FAQs area and video tutorials than RingCentral. Another fantastic feature on this page is the system status link which allows the public to check the status of the Vonage system.

Options for Self-Help Verdict

Vonage provides an easy to navigate database of customer resources. Each section of this database can be utilized without extra assistance. RingCentral has an amazingly unique community forum that connects customers to other customers and experts. When a customer needs help immediately or has multiple questions, Vonage's knowledge base and other areas outperform and offers the better experience for the client.

It is apparent with the availability of this database that Vonage understands that user experience is the primary factor in adoption. If a customer needs to solve a problem or a potential customer wants more information, the last thing he or she wants is to waste time and effort finding the information. Vonage's clean layout and fabulous organizational style allow the user to find his or her way around the database on their website without any problems.

Available Integrations

The ability to integrate a variety of apps and other programs is a hot topic right now. To be able to compete in today's market, integration is a must. A variety of trend lists have included integration in the last year due to this fact. It is apparent that the integration topic will be going away anytime soon. If a person is unclear about integrations, they allow customers to combine a multitude of tools together which saves time by making work simple. A great VoIP company allows the customer to integrate the new solution with tools the team is already using.

Before if the provider did not offer the integration, it was almost guaranteed not to happen. Today, integrations work a little differently. If the provider does not offer a needed solution right away, it does not mean the solution will not integrate. A company who has an in-house developer or has someone who can work closely with the provider's developer, it is possible to build an integration between any tools the team needs.

Many VoIP providers that have the ability to integrate with CRM solutions make it possible to utilize a variety of third-party integration platform. However, if the user needs something immediately or out of the box, this feature can be the most important consideration for the client. It is an interesting idea that Vonage is one of the first providers to include integrations right away RingCentral will need to catch up to Vonage's offerings. Below is a table comparing Vonage's integrations to RingCentral's integrations.

G SuiteYesYes
Office 365YesYes

Available Integration Verdict

In this section, a draw must be declared. Integrations are an integral aspect of all systems. Being one of the providers to encourage integrations, Vonage deserves recognition. They also deserve credit for giving common options out of the gate. Over time, RingCentral has caught up with similar options to the ones offered by Vonage. This similar list makes it extremely difficult to choose the better provider.

A variety of factors will determine the most important options for a particular team. These factors include the type of business and how the team works. Some companies will need to work with a provider closely to create unique integrations to meet the team's needs.

Vonage has a sales process that lends itself to a more personalized and customized approach. This approach can be unique to each system making the entire process of creating new integrations for a team extremely simple. It can also save a company a difficult implementation process.

Network Assurance and Quality

Customer service only becomes important when there are issues. A fantastic network guarantees things don't go wrong from the start. Anyone who works with technology knows that issues will arise. The technology world is not perfect which means massive outages can and will happen even with the most prominent servers.

Even when a provider has an extensive network with a variety of data centers that operate correctly, a user can still experience poor call quality and other issues. This fact makes it critical for a chosen provider to ensure quality and allow a customer to quickly find answers when the quality is lacking. Various providers furnish a type of status indicator area which resembles the provider's databases for self-help. This status indicator tool allows the user to check the network status and see what is online and what is offline.

Some providers will go above and beyond and engage the customer in a Service Level Agreement for extra security and assurance. The Service Level Agreement can typically be found in the fine print. This agreement ensures that the provider does not allow service to fall below an effective degree of reliability and availability. This degree is agreed upon by both parties.


Typically, the network of the provider will include various servers. These servers can be placed around the world or at the very least, they are located where the provider's network is available. It is unclear how many servers RingCentral utilizes, but the company guarantees the network is completely redundant.

Some evidence is available to suggest that RingCentral has a presence overseas which also suggests that redundant data centers are available outside North America and possibly all over the world. Besides a redundant network, RingCentral ensures a 99.99% availability and uptime for their service. RingCentral also will accept a Service Level Agreement with customers where other providers will not.

However, RingCentral does not give the customer excellent accessible to check his or her status. They do provide an excellent tool for service status. RingCentral's service status site gives information about issues that are currently affecting accounts on the same server where the user's account is located. RingCentral gives varies ways to gauge the status of the network.

These ways include an overall generic status labeled "Overall Service Status." They also include more particular functions such as Desk Phones, Outbound Fax, Outbound SMS, Inbound Calls, Outbound Calls, etc. The service status site gives very in-depth and detailed information to the user.


Vonage's network server details are also hard to find. While some companies advertise this information directly on their website, others prefer to keep the information secret. The description of Vonage's network is very minimal. They do advertise their network as the largest MPLS IP network nationwide. They also assert that their network is completely reliable, scalable, and private.

Even after looking deeper, more in-depth information about Vonage's network cannot be found. A guarantee for Vonage's service uptime cannot be found which is directly opposite of RingCentral. It is evident that Vonage does not engage in Service Level Agreements with customers. It is important to remember that Vonage does like to evaluate on a case-by-case basis.

This individualized way of doing business allows the sales agent to change or waive fees for individual contracts to meet the needs of the customer. A customer should ask the sales agent directly about these types of waivers and a Service Level Agreement to get specific information.

If a customer wants to only check the status of Vonage's Network, they provide a Vonage Business System status page in the support area of the website. This page has the bare minimum when compared to RingCentral's status section. It contains a simple indicator labeled as "Current Status." This indicator is followed by eight circles which are color coded to the status of the network service. The only indication present was the color green which represented that everything is operating correctly. Other than this indication, the customer has no other information.

Network Assurance and Quality Verdict

It has not been proven that RingCentral is a better network than Vonage, but it is evident that RingCentral does provide a lot more information to their customers. RingCentral not only makes it easier to contact them when issues do arise, but they also offer a much wider section of resources to check the network status. Overall, RingCentral must be the winner of this section because they go above and beyond to make things simple for their customers.

Service Availability

When discussing availability, different factors affect it. The greatest factor, however, is the provider's network structure and reach. For example, a provider without servers in Great Britain cannot offer Great Britain based service. For most people who are reading this will not be affected by this fact. Most of these people are United States-based and operate in North America. Both of these providers can meet the needs of US-based customers. The problems arise with customers who operate outside of the United States and North America when using a smaller provider.

At first glance, it may seem that RingCentral simply demolishes Vonage in this category, but this idea would be wrong. First, it is possible to complete international calls with both Vonage and RingCentral. This competition includes receiving and dialing calls. Vonage has also been on a Top Six Providers for International Calling list. It is an awesome solution for the home phone. Vonage can confidently offer receiving calls from anywhere in the world.

The major difference between the two providers is the availability of telephone numbers around the world. RingCentral provides its customers a list of the availability for the office platform for various countries around the globe. On the other hand, Vonage's main and only focus is on the United States. When a company does need to make international calls, Vonage has a feature that the customer can turn on. Once this feature is activated, any calls made will be based on global rates.

Service Availability Verdict

The verdict for this section depends on the business' priorities. If the business prioritizes obtaining an international phone number, RingCentral is the clear winner. They have a wide coverage area around the world where they brag about having international availability. Vonage does not have the same list but tries to compete. They compete by providing inexpensive rates for international calling. This process would be most effective for companies who do not have or need an extensive overseas presence.

Developer and API Platforms

Every time a person orders Uber, a text message is sent when the driver is on his or her way. When this process happens, the person is unknowingly using a new platform of technology. This technology is not exactly brand new but relatively new. It is also changing into one of the most critical market sectors. This technology is referred to as API and Developer Platforms.

A trend in today's market is where providers are charging for access to their networks. This access is meant to be used by developers and teams to create communication solutions garnered to the particular team. The developers or teams can build unique communication apps. They can also send the clients and users text messages to confirm information such as the arrival of the Uber or a person's flight boarding pass.

Besides the most obvious example of the Uber driver, these API and Developer Platforms have people interacting with the messages and phone calls every single day. For example, when a person tries logging into his or her checking account, often a text message must be sent that contains an access code. The access code then allows the customer to finish logging into the account. This process is typically powered by Twilio or one of their competitors.

This daily interaction has made Developer and API Platforms a mandatory aspect of a UC provider's solution stack. In this area, Vonage and RingCentral both offer their individual developer platforms that perform equally well. It is worth looking closer at both sets of these platforms.


At first, most people would think Vonage has the advantage in this area because they invested in a pre-existing solution which also happens to be one of the best ones available. However, RingCentral cannot be counted out of the race. RingCentral offers a fantastic RingCentral for Developers platform. On this platform, clients can create a unique messaging solution for their company.

It is also able to provide the means to create the familiar voice and text message notifications that are received and set on a daily basis. Another item worth mentioning is RingCentral for Developers is still in its Beta form, and it is incomplete and still needs polishing. Vonage also offers access to a Beta program. It is available for free by submitting an email.

RingCentral for Developers has four areas which are Embedded Communication, Automation and Integration, Business Insights, and Team Messaging. With Embedded Communication, a client can establish a fabulous customer experience for their team members or clients. This experience is created by giving customer representatives customer data that is rich and contextual. This data can be used with every interaction.

The Automation and Integration area allows RingCentral's clients to add triggers for communication. Custom call routing rules make a customer's processes and workflow automated. Business Insights can be used to gain information about a company communicates. This information is gained from real-time dashboards that are customized to get deeper insights. This area also allows a customer to access saved recordings to meet compliance requirements.

Team Messages allows all of the messages from the team to be embedded in an app. This capability allows dynamically generated teams to be developed. It is also possible to use bot frameworks to quickly and efficiently build alert text bots.

Even though these four areas are standard, they can compare with Nexmo. Nexmo is the solution used by Vonage that is completely established and used by thousands of users. RingCentral is due credit for keeping up with this massive competition.


When Vonage purchased Nexmo, it made huge waves in this space. Nexmo has been called Twilio's closest and biggest competitor. However, one of the biggest benefits for Vonage and Vonage Business customers is Nexmo has an important edge over Twilio. This advantage is Nexmo as an international presence. Vonage originally focused on the overseas market so when they acquired Nexmo, it allowed them to merge the two markets. This merger included bringing the Developer Platform into the mainstream in the US and creating a building block for Vonage services overseas.

Nexmo offers Messaging, Voice, Verify, Number Insight, Tools, and Tutorials areas. In the Messaging area, Vonage offers a reliable avenue to connect to users around the world using SMS. The Voice area allows the user to create voice applications that are high quality in the cloud. The Verify app provides a way to validate a phone number making sure it is reachable and accessible by a user.

If a customer wants to be protected from spam and fraud, he or she can use the Number Insight area to gain real-time information on phone numbers from anywhere in the world. In Tools, the user can use the user interface or APIs to interact with Nexmo and all of its features. If a user needs information or training, he or she can use the Tutorials areas to find the Nexmo libraries.

With all of its features, Nexmo can be considered the strongest Developer and API platform. Vonage's network has an established international presence, robust services, and a variety of features. When these two are combined, it is difficult to beat the combination.

Developer and API Platforms Verdict

Vonage was incredibly smart when they purchased Nexmo. Nexmo is Twilio biggest competitor, and it is a major driving force for Vonage. Nexmo also sets Vonage apart from the competition in this space. Overall, Vonage and Nexmo are one of the greatest solutions that a company can buy.

Overall Recommendation

The information provided in this article was taken from each of the provider's website. When it was compiled, the information was gathered using a business owner's lens. When looking for this information, Vonage made it complicated to gather the information needed for the comparison.

Vonage would be the best choice if the business:
  • Needs more than five lines
  • Can utilize most of the powerful features offered by Vonage Business
  • Wants to work well with a sales agent or grab a promotional offer

RingCentral would be the best choice if the business:
  • Primary concern is price and not features
  • Has a strong international base because RingCentral offers international numbers and data centers around the world.
  • Needs more than VoIP which includes powerful collaboration and messaging platforms

When writing this article, the key focus was to compare apples and apples. This focus geared the article towards the most popular service plans and offerings of each provider.

RingCentral beats Vonage in many of the categories discussed here. This fact does not mean RingCentral is always the better choice. Vonage offers the better features in the basic plans and frequently runs promotions to decrease costs. If the company's team needs an easy out of the box solution with great support, RingCentral is the best choice.

See also

Created by: admin, Last modification: Sun 26 of Nov, 2017 (17:30 UTC)
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