WombatDialer is a platform to provide mass outbound calling on the Asterisk PBX.

This can be used to implement many different services that fall under the umbrella definition of Proactive Customer Care. By offering you a set of ready-to-use components and a monitoring GUI, you can create complex solution in minutes.

Typical usage scenarios include:

  • Queue call-backs: allow callers to leave their numbers instead of waiting on a queue, and then being calls them back
  • Web-based contact-us forms: allow customers to be called back by using a web form
  • Automated surveys / Reverse IVRs: call a list of numbers and gather information that is entered as DTMF
  • Number verification services: automatically check the validity of phone numbers
  • Telecasting of pre-recorded message: send pre-recorded messages to thousands of recipients quickly and efficiently
  • Automated appointment reminders: remind and take appointments, with our without human interventions
  • Automated subscription expiration: automatically call expiring subscriptions, and have clients renew their subscription
  • Automated quality surveys: run quality/performance interviews and feed them back into the QueueMetrics QA module
  • Generic progressive dialing: keep your outbound agents busy by having a dialer compose numbers, handle retries and pre-qualify leads. WombatDialer includes a powerful preview mode with APIs and a web panel.

WombatDialer can work on pre-defined call lists or can dynamically create them over an API (e.g., dial number X after 10:30 AM). It shares the load on one or more PBX servers and has a flexible rescheduling logic to handle missed calls. It is built to be used with your existing Asterisk PBX and does not require separate servers or a separate set of lines. It can call over VoIP or through the public telephone network. It can also act as a power-dialer for a set of agents logged in in Asterisk, using a number of flexible dialing modes.

WombatDialer is built to integrate with your business processes, and can receive calls to be made over HTTP and/or notify an external system in real-time of calls made and results gathered. You can also choose to be notified by e-mail of campaign statuses and results.

WombatDialer works natively with the QueueMetrics Call-Center Monitoring Suite in order to produce state-of-the-art campaign analyses and insight.

WombatDialer is currently available as a commercial product, but it is free to use for smaller systems, telephony hackers and Asterisk enthusiasts.
The current version is 0.9.0 as of May 2015. It is available in .tar.gz, RPM and Docker formats.

See also:

Release notes

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Created by: lenz, Last modification: Mon 06 of Jul, 2015 (08:42)
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