xCALLY : a professional Contact Center Suite optimized for Asterisk.

xCALLY is a professional Contact Center Suite optimized for Asterisk.

Developer: Xenialab
Released: 2010-2011
Official Web Site: www.xcally.com
Product video

Features

– Omni Channel engine: voice, sms, chat, email, video, social media and custom channels
– Drag and Drop Visual WEB IVR
– Customizable Real Time Dashboards
– Contact Manager and Customer Journey management
– Outbound Automatic Dialer
– Customizable Reporting
– Visual Scripting tool
– Triggers and Automations
– API for 3rd party integration

Description

xCALLY is a modular architecture developed using the XCALLY MOTION Real time asynchronous technology
The main modules include:

1. The XCALLY Motion Bar: an Omni Channel phone bar designed for the customer care agents, developed to manage the agent status with Login/Logout, Pause, Backoffice, Call features, customizable Call Pop-ups, CTI Computer Telephony Integration for external CRM, ERP and general third party applications and API.

2. xCALLY server: the Motion core technology providing an advanced web interface for supervisors and user to configure the solution and monitor your omni channel customer care

3. Cally Square: the Drag and Drop IVR module

4. Motion Dialer: a powerful predictive dialer

5. Jscripty: a powerful scripting tool for your customer interview

6. Trigger and Automation: event-driven configurable flows to perform automatic operations

7. CM: the Contact Manager – A Lite CRM to dispose your interactions and monitor the customer journey

8. Open Channel: add the custom channel interaction you need via our API!

Inbound MultiChannels

xCALLY can dispatch inbound services based on:
– VoIP or Traditional DID: Toll-Free numbers or normal extensions routed through SIP Trunks or traditional PSTN lines