Incoming calls ringing non Queue members

[vchohan]

Hi Team, I noticed a very strange issues with Incredible PBX 15.0.16.42. Incoming calls (going through IVR flows) are routing to extensions which are not member of the queue. As per my understanding, Incoming calls will route to static/dynamic agent as per ring strategy selected in a particular queue, but here, extensions which are not a member of queue are also ringing. Is there any specific setting which is causing this issue? One more thing, it is not happening all the time or with every call. I checked logs and I could only see the correct queue members not the incorrect ones.

 

[dallas]

Do any extension have follow me activated?

 

[kenn10]

Pull up the Queue in question in the GUI. On the Queue Agents screen, make sure you don't have any static agents listed.

On the General Settings tab, check to see if you have this to make sure calls aren't forwarding to extensions outside the queue:

 

[vchohan]

Pull up the Queue in question in the GUI. On the Queue Agents screen, make sure you don't have any static agents listed.

On the General Settings tab, check to see if you have this to make sure calls aren't forwarding to extensions outside the queue:
View attachment 3333

'Extension only' was selected, I have changed it to 'No Follow-Me or Call Forward', I will not wait and see if calls still transfer to non queue members or not