ring second line on busy handset

[Gary Vassalotti]

I am not sure how to word this, but what I would like is to have the second extension on my handset ring if the first extension on that handset is busy. Currently, the call will roll over to another extension, but most of the time I am the only person in the office.... so I would like to have this feature during non-peak times.

I have two line numbers assigned to my handset... I have tried having on go to both of the handset lines, but that was not workable.

 

[geopeterwc]

@Gary Vassalotti This can be addressed with creative use of Ring Groups:

Put the two extensions on your handset into a new ring group (e.g. 606). Then, set the Ring Strategy option of this new group to "firstnotonphone". This option will ring the first extension (on your handset) but not both simultaneously. If the first extension is in use, the second extension will ring, allowing you to put the first call on hold and answer the 2nd call.. (This ring strategy will work only when Confirm Calls is disabled.)

Presumably, your "incoming route" for all calls currently routes to a ring group (that includes all of the extensions in the office) with "ring all" strategy set, thus ringing all of the phones in the office on incoming calls. Remove your extension(s) from that ring-all group and substitute the new ring group number (606) for your handset. This configuration will allow the first extension number on your handset to ring with the other phones in the office. And, if you're the only person in the office and you're already using the first extension on your handset, the 2nd line on your handset will ring,

/Pete./

 

[KNERD]

You could also put an additional line on the telephone so a new call can go through to your telephone. With only a single line, you cannot accept additional calls.

 

[geopeterwc]

I assumed that the OP had a two-line handset that was configured with two extension numbers, and that the handset is connected via Ethernet cable to the LAN. Of course if he's using an ATA, the story changes a bit to provide two "separate" extension numbers to the handset, i.e., a cordless "analog" 2-line phone. But the principle that I outlined still applies.
/Pete./

 

[hawk#1]

Put the two extensions on your handset into a new ring group (e.g. 606). Then, set the Ring Strategy option of this new group to "firstnotonphone". This option will ring the first extension (on your handset) but not both simultaneously. If the first extension is in use, the second extension will ring, allowing you to put the first call on hold and answer the 2nd call.. (This ring strategy will work only when Confirm Calls is disabled.)

This sounds much better. I think most decent businesses use two line handsets.

 

[KNERD]

I assumed that the OP had a two-line handset that was configured with two extension numbers, and that the handset is connected via Ethernet cable to the LAN. Of course if he's using an ATA, the story changes a bit to provide two "separate" extension numbers to the handset, i.e., a cordless "analog" 2-line phone. But the principle that I outlined still applies.
/Pete./

Yeah, problem is has not exactly stated what he has.

 

[hawk#1]

Yeah, problem is has not exactly stated what he has.

I have tried having on go to both of the handset lines, but that was not workable.

Maybe he should get another handset for the additional line. Then he can have one line on handset A and Handset B can be on the other line.. Then he can answer the incoming call on the respective handset. LOL