Aastra 57i not all working

[jr@lcc]

Some of my apps aren't working on the 57i. All of the following apps simply display "Cannot Display" when selected:
voicemail (the real issue)
directory (noticed this and the following while checking)
acd agent
queues

phones are running firmware 2.5.2.1010
freepbx 2.6.0.1
asterisk 1.4.21.2
most recent scripts from this forum (and patches)

all help is appreciated.

 

[briankelly63]

The cannot display message is very general and just indicates some failure in the script that's being referenced. Could be missing files, permissions or internet access issue..

 

[jr@lcc]

So, would reinstalling the script be a good jumping off point?

 

[JasonH]

Just wanted to post this link for you or anyone viewing as I was just reading this article right before coming here and seeing your post. It walks through setting up this phone for use in PIAF.

http://nerdvittles.com/index.php?p=207

 

[jr@lcc]

getting this in the /var/log/httpd error_log file

PHP Fatal error: Call to undefined method AastraIPPhoneTextMenu::setWrapList() in /var/www/html/aastra/asterisk/vmail.php on line 347

does that shed any light on it?

 

[Derrick32]

i had similar issues, under XML and softkeys (in the administration web page for the phone) look at the information in the value section next to voicemail.. Does it look something like this:

http://XXX.XXX.XXX.XXX/aastra/vmail.php?ext=2000&user=2000


with the set of X's being your PIAF servers address, as well as the user and extension information filled out correctly for the specific user who uses that phone for voicemail. If this stuff isnt in there you will get the "cannot display.." message.

Lemme know what happens.

derrick

 

[Derrick32]

Also, in the XML Application URI: section is your servers IP address listed in the string??

 

[jr@lcc]

Thanks for the input. I tried replacing the voicemail xml string, but didn't work. Here's what I have currently

http://xxx.xxx.xxx.xxx/aastra/asterisk/vmail.php?ext=$$SIPUSERNAME$$&user=5000

 

[jr@lcc]

Also, in the XML Application URI: section is your servers IP address listed in the string??

here's what i've got there:

http://xxx.xxx.xxx.xxx/aastra/menu/mymenu.php?menu_source=menu1&menu_user=5000&user=5000

 

[Derrick32]

i dunno why but the links are getting cropped once posted (laaaame)..

in the URL section you should have:

h t t p: / / (server IP address) /aastra/menu.php?source=all

I dont have any extension or user info on this string.. JUST server ip address then aastra/menu.php?source=all


NEXT...

For the voicemail section under value.. you should have something like this:

h t t p : / / XXX.XXX.XXX.XXX/aastra/vmail.php?ext=XXXX&user=XXXX


ext=XXXX (i.e. ext=2000) needs to be set to the specific extension number this phone is assigned to, and user=XXXX (i.e ext=2000 if you followed PIAF w/out tears doc) needs to be the user name you have assigned to this extension. this can be found on the extensions page in PIAF administration.

 

[briankelly63]

Check the install guide but I believe the script can be uninstalled and then yes I would try a re-install first. You shouldn't be having all this trouble. Follow the install directions in the install document to the letter...

Brian

 

[jr@lcc]

Check the install guide but I believe the script can be uninstalled and then yes I would try a re-install first. You shouldn't be having all this trouble. Follow the install directions in the install document to the letter...

Brian

Should i be using the version on this forum or the one on nerdvittles?

 

[jr@lcc]

Should i be using the version on this forum or the one on nerdvittles?

I looked at the script guide "Aastra XML Scripts - PBX in a Flash-" from the forum and I don't see anything there about uninstalling.

 

[briankelly63]

I use these links at

http://www.aastratelecom.com/cps/rde/xchg/SID-3D8CCB6A-604D7D0B/03/hs.xsl/29491.htm

The install guide is also there.


Are you using the 32 bit version of PIAF? The Aastra scripts are designed for 32bit and PIAF 1.3 1.4

 

[Derrick32]

JR, How'd it turn out? Did either recommendation work?

Derrick

 

[jr@lcc]

Did a reinstall of the scripts and still no luck on having the voicemail function work. It does prompt for a password, but then displays 'cannot display'

Don't know if it helps, but i notice that if i boot up the phone it grabs it's config file and gets to work.

However, if i log out the extension and try to log back in to the same extension, it tells me a config file could not be created.

Also, if i remove the MAC.cfg files from /tftpboot I get a message stating that ext. 5000 already exists on that phone, even though it won't load it.

I've tried factory default/restart on the phones.

 

[mag]

To me this sounds like some sort of permissions error.

Check the ownership of the following files/folders and subfolders
/tftpboot
/var/www/html/aastra
/var/cache/aastra

If you just delete the MAC.cfg file, the aastra scripts still think the phone is registered. You need to delete the relevant lines from this file as well -
/var/cache/aastra/startup_asterisk.cfg

 

[jr@lcc]

To me this sounds like some sort of permissions error.

Check the ownership of the following files/folders and subfolders
/tftpboot
/var/www/html/aastra
/var/cache/aastra

Here's what I have:
/tftpboot rwxrwxrwx owner:asterisk
/var/www/html/aastra rwxr-xr-x owner:asterisk
/var/cache/aastra rwx------ owner:asterisk

 

[mag]

Any httpd is running as the user asterisk?

This is what I have for permissions
drwxr-xr-x 2 asterisk asterisk 4096 Jan 8 21:29 /var/cache/aastra

drwxrwxrwx 4 asterisk asterisk 4096 Dec 31 00:35 /tftpboot

drwxr-xr-x 15 asterisk asterisk 4096 Dec 2 01:35 /var/cache/aastra

 

[jr@lcc]

anyone else have any other thoughts...?