ALERT Before You Choose OVH

[wardmundy]

I'm sharing my message thread with OVH after I spent almost an hour trying to cancel our account:

Hello, thank you for contacting OVHcloud, my name is Pedro. How can I help you today?

I JUST WANT TO CANCEL MY ACCOUNT AND ALL OF MY SERVICES: mw303116-ovh

19 minutes ago​

I see, Ward. Sorry to hear that.
A
Let me check you account, please.

GREAT, THANKS,

18 minutes ago​

Please check under my email address as well.

16 minutes ago​

A
Ward, thank you so much for holding.

16 minutes ago​

In your case you need to wait until the VPS service you have on your account is deleted and the perform the deletion request here: https://manager.ca.ovhcloud.com/#/account/useraccount/personal-data
A

Here you can find the whole procedure to delete your account: https://docs.ovhcloud.com/en/guides...naging-billing-payments-and-services/deletion

14 minutes ago​

You guys take the prize for the most convoluted process to delete an account and I've been writing about technology for over 20 years.

13 minutes ago​

I don't suppose you can check that none of the services will renew? That option on your site didn't work either.

11 minutes ago​

A
Your service is on manual renewal, so if you do not create the renewal order order until 08/08/2026, the service will then be deleted.

11 minutes ago​

Why can't you just delete the service??

10 minutes ago​

A
It is paid for and active until 08/08/2026. It is just a matter of waiting until deletion.

My question was WHY CAN'T YOU JUST DELETE THE SERVICE.

6 minutes ago​

A
As mentioned the service is paid for and active until 08/08/2026. Without renewal it is just a matter of waiting until deletion.
Are you online? I'm still here for you.

4 minutes ago​

So what you are saying is my site remains live and vulnerable until 8/8/2026. Correect?

1 minute ago​

A
I understand your frustration, Ward.

1 minute ago​

A
As per our deletion process we can only delete accounts after the service is deleted, that is what I meant.
A

You can check the procedure here: https://docs.ovhcloud.com/en/guides...naging-billing-payments-and-services/deletion

Please pass this thread along to your superiors, and I will warn our customer base to avoid OVH.

 

[kenn10]

Its like talking to Comcast or Verizon. I'm not convinced that you even had a human on the other end of that conversation.

Service like that is why I use Rack Nerd and Vultr and Colo Crossing. At least they let you immediately cancel your VM and your account. Sheesh!