SOLVED 3cx v15.5

[islandtech]

Fresh install of PIAF 5 3CXV15.5
Can't login using FQDN from an external ip

 

[wardmundy]

Are you using the proper port? Can you ping the IP address? Can you ping the FQDN?

 

[islandtech]

using 5001 for https can ping both ip and FQDN

 

[wardmundy]

Do you get a login prompt? Is this a credentials problem? Your post is fairly cryptic.

 

[pbxinaflash]

Can you access the Management Console using

https://YOUR_IP:5001

?

If you are behind NAT make sure port forwarding is correctly configured.

 

[islandtech]

I do not get a login prompt when trying from an external IP to https://fqdn:5001
yes I can ping both the FQDN and the external IP

yes I can access the management console from the local lan using https://localip:5001

 

[pbxinaflash]

Sorry I didn't clarify, by YOUR_IP I meant your public ip.

Try https://your_public_ip:5001

If it works it might mean that the domain's DNS is not pointing to your public IP. If it doesn't work it might mean that port forwarding/firewall is misconfigured.

By the way can you confirm that the FQDN you are using is resolving to your public IP?

 

[islandtech]

no login prompt when using https://publicip:5001
yes FQDN resolves to my public IP

 

[pbxinaflash]

Please make sure that any appliance you have in front of the PBX (firewall, router etc) has the required ports open for the PBX to properly function. (5001,5060,5090,9000-9255)

Also, make sure that the Firewall Checker within the Management Console passes the test.

 

[islandtech]

Thanks

I didn't have port forwarding setup - never needed to on other systems
Can now login using FQDN

Firewall check ok for the most part
a couple of errors like " testing port 9033... unmatched mapping (9034)" that I can't resolve