Aastra 2.3.0 script Day/Night issue

[edisoninfo]

I have a site with the most recent version of the scripts and deamons running. I thought all was fine. Today they tell me that some of the phones still display Night Mode for most of the day. The receptionist hits the Day/Night button in the morning and her phone updates and calls come in fine. But several of the 57i phones displays keep showing "Night Mode" almost all day. They tell me that late in the afternoon sometimes they will finally clear.

Is there a way to make these phones just simply ignore Day/Night mode as far as the display goes? Only the receptionist needs to know or care about it anyway.

Aastra 57i phones
latest 2.6.something firmware (most recent)
asterisk 1.6.x

 

[aastra1]

Re: Day/Night issue

I have a site with the most recent version of the scripts and deamons running. I thought all was fine. Today they tell me that some of the phones still display Night Mode for most of the day. The receptionist hits the Day/Night button in the morning and her phone updates and calls come in fine. But several of the 57i phones displays keep showing "Night Mode" almost all day. They tell me that late in the afternoon sometimes they will finally clear.

Is there a way to make these phones just simply ignore Day/Night mode as far as the display goes? Only the receptionist needs to know or care about it anyway.

Aastra 57i phones
latest 2.6.something firmware (most recent)
asterisk 1.6.x

By configuration you can define the list of users who have access to the day/night application as well as the list of users being notified when the status changes and configuration can be different by dayt/night index.

This is done in /var/www/html/aastra/config/daynight.conf. If your operator is 300, this is what you have to put in the file:

[0]
# List of users having the day/night application separated by a comma or ALL
appli=300
# List of users being notified for day/night changes separated by a comma (on top of the ones with the application) or ALL
notify=300

Hope this helps.

Regards

aastra1

 

[edisoninfo]

Thanks aastra1, I made that change over the weekend and am on my way to the site now to see if it worked. Why would it not update the phones properly tho? It seems to work when the operator changes to night mode, but in the morning when she changes back, her phone display is fine, but nobody else's is.

 

[edisoninfo]

Was onsite today and all phones 57i and 31i phones show "Night mode" even tho the system is in "Day Mode". Where is this flag stored so I can clear it?

For clarification, I made the change to the daynight.conf file that is all. Was I supposed to run the apply_prf command again and regenerate all new .cfg files? I really can't do that since each phone starts with a base set of keys but then I modify each one per the user's needs. It is a complete pain to run the apply_prf and then hand edit 25 .cfg files each time.

Also, is there a way to "see" what is on the display remotely? I can log into the web interface over the vpn, but I have no idea what is actually being shown on the display. Is there any way to see that?

 

[aastra1]

Re: day/night

Was onsite today and all phones 57i and 31i phones show "Night mode" even tho the system is in "Day Mode". Where is this flag stored so I can clear it?

Unfortunately there is no such flag, the phone displays what it had been told to display by the XML scripts. To clear up the display you have to reboot the phone but after restarting the daemons. (see below)

For clarification, I made the change to the daynight.conf file that is all. Was I supposed to run the apply_prf command again and regenerate all new .cfg files? I really can't do that since each phone starts with a base set of keys but then I modify each one per the user's needs. It is a complete pain to run the apply_prf and then hand edit 25 .cfg files each time.

No need to run an apply_prf, if other users had the the day/night key you can manually modify MAC.cfg to remove the key but anyway if they press the key and they are not in daynight.conf they will get a message telling them that they are not authorized to use the feature.

So this is what you have to do after you modify daynight.conf:

1. Modify MAC.cfg if needed
2. Restart aastra_daemon1 and 2 (/etc/rc.d.init.d/aastra_daemon1 restart and /etc/rc.d.init.d/aastra_daemon2 restart)
3. Reboot all the phones

Also, is there a way to "see" what is on the display remotely? I can log into the web interface over the vpn, but I have no idea what is actually being shown on the display. Is there any way to see that?

Unfortunately no, phone display is not available via the Web UI. Sorry.

I hope this will help you.

Regards

aastra1

 

[gregc]

I have the same issues. I've done what has been suggested here: Make sure daynight.conf is setup correctly, restart aastra-daemon1 & aastra-daemon2, reboot all phones.

On older scripts, the day/night worked very well in that if I pushed the button, my phone would beep to confirm and then every other phone in the office instantly updated to night mode being displayed and the day/night button turning red.

This is not the process now. After some time, other phones update to night mode (not all of them). Going to day mode, some phones eventually turn of the red light and go to day mode but, not all of them.

In the mac files (set via prf) we have:

topsoftkey1 value: http://192.168.0.210:80/aastra/asterisk/daynight.php?user=$$SIPUSERNAME$$&index=1

In the daynight.conf, index 1 is set to ALL for all settings.

Do others have this working appropriately?

 

[gregc]

I've tried changing my daynight.php info to not include the index=1. No change though.

This is on 57i phones with PIAF Silver 1.7.5.5 and 2.3.0 scripts.

-Greg