Can't call or transfer to Lenny from internal extensions

[JFrost]

Hey now all.
Fairly new and vanilla pbx2020 public install.

If I route my in trunk straight to Allison IVR and then choose Lenny it works but if I try to call Lenny directly from an internal extension or receive a call at my extension and then try transfer to Lenny it fails with half a ring and then a busy signal.

Best I can tell it's either an auth error of some sort (or congestion maybe? but I'm not really certain...)


What I think is the relevant console output attached:

  == Using SIP RTP TOS bits 184
  == Using SIP RTP CoS mark 5
    -- SIP/sip2sip.info-00000022 Internal Gosub(func-apply-sipheaders,s,1) start
    -- Executing [s@func-apply-sipheaders:1] NoOp("SIP/sip2sip.info-00000022", "Applying SIP Headers to channel SIP/sip2sip.info-00000022") in new stack
    -- Executing [s@func-apply-sipheaders:2] Set("SIP/sip2sip.info-00000022", "TECH=SIP") in new stack
    -- Executing [s@func-apply-sipheaders:3] Set("SIP/sip2sip.info-00000022", "SIPHEADERKEYS=") in new stack
    -- Executing [s@func-apply-sipheaders:4] While("SIP/sip2sip.info-00000022", "0") in new stack
    -- Jumping to priority 12
    -- Executing [s@func-apply-sipheaders:13] Return("SIP/sip2sip.info-00000022", "") in new stack
  == Spawn extension (from-sip-external, 53669, 1) exited non-zero on 'SIP/sip2sip.info-00000022'
    -- SIP/sip2sip.info-00000022 Internal Gosub(func-apply-sipheaders,s,1) complete GOSUB_RETVAL=
    -- Called SIP/[email protected]
[2020-11-10 19:58:30] NOTICE[442][C-0000003e]: chan_sip.c:24411 handle_response_invite: Failed to authenticate on INVITE to '"Name" <sip:[email protected]>;tag=as72baeed3'
    -- SIP/sip2sip.info-00000022 is circuit-busy
  == Everyone is busy/congested at this time (1:0/1/0)
    -- Executing [s@macro-dial-one:56] ExecIf("PJSIP/701-00000067", "0?MacroExit()") in new stack
    -- Executing [s@macro-dial-one:57] ExecIf("PJSIP/701-00000067", "0?Set(DIALSTATUS=)") in new stack
    -- Executing [s@macro-dial-one:58] GosubIf("PJSIP/701-00000067", "0?s-CONGESTION,1()") in new stack
    -- Executing [s@macro-dial-one:59] MacroExit("PJSIP/701-00000067", "") in new stack
    -- Executing [s@macro-exten-vm:15] Set("PJSIP/701-00000067", "SV_DIALSTATUS=CONGESTION") in new stack
    -- Executing [s@macro-exten-vm:16] GosubIf("PJSIP/701-00000067", "0?docfu,1()") in new stack
    -- Executing [s@macro-exten-vm:17] GosubIf("PJSIP/701-00000067", "0?docfb,1()") in new stack
    -- Executing [s@macro-exten-vm:18] Set("PJSIP/701-00000067", "DIALSTATUS=CONGESTION") in new stack
    -- Executing [s@macro-exten-vm:19] ExecIf("PJSIP/701-00000067", "0?MacroExit()") in new stack
    -- Executing [s@macro-exten-vm:20] GotoIf("PJSIP/701-00000067", "1?s-CONGESTION,1") in new stack
    -- Goto (macro-exten-vm,s-CONGESTION,1)
    -- Executing [s-CONGESTION@macro-exten-vm:1] GotoIf("PJSIP/701-00000067", "0?exit,1") in new stack
    -- Executing [s-CONGESTION@macro-exten-vm:2] PlayTones("PJSIP/701-00000067", "congestion") in new stack
    -- Executing [s-CONGESTION@macro-exten-vm:3] Congestion("PJSIP/701-00000067", "10") in new stack
  == Spawn extension (macro-exten-vm, s-CONGESTION, 3) exited non-zero on 'PJSIP/701-00000067' in macro 'exten-vm'
  == Spawn extension (ext-local, 53669, 3) exited non-zero on 'PJSIP/701-00000067'
    -- Executing [h@ext-local:1] Macro("PJSIP/701-00000067", "hangupcall,") in new stack
    -- Executing [s@macro-hangupcall:1] GotoIf("PJSIP/701-00000067", "1?theend") in new stack
    -- Goto (macro-hangupcall,s,3)
    -- Executing [s@macro-hangupcall:3] ExecIf("PJSIP/701-00000067", "0?Set(CDR(recordingfile)=)") in new stack
    -- Executing [s@macro-hangupcall:4] NoOp("PJSIP/701-00000067", " montior file= /var/spool/asterisk/monitor/2020/11/10/internal-53669-701-20201110-195830-1605056310.246.WAV") in new stack
    -- Executing [s@macro-hangupcall:5] GotoIf("PJSIP/701-00000067", "1?skipagi") in new stack
    -- Goto (macro-hangupcall,s,7)
    -- Executing [s@macro-hangupcall:7] Hangup("PJSIP/701-00000067", "") in new stack
  == Spawn extension (macro-hangupcall, s, 7) exited non-zero on 'PJSIP/701-00000067' in macro 'hangupcall'
  == Spawn extension (ext-local, h, 1) exited non-zero on 'PJSIP/701-00000067'
  == MixMonitor close filestream (mixed)
  == End MixMonitor Recording PJSIP/701-00000067

Previous IPBX versions LENNY just worked so not sure where to look or how to troubleshoot.
All help appreciated,
thanks.

 

[ostridge]

First have a look at the thread Lenny is back for iPBX2020 which should give some clues. That points to a long 3 page thread; and you may find page2 helpful here

It looks like you are using the SIP URI the one in the default install of 2020.
My PBX is using the Lenny Tutorial method, so the 53669 custom extension got deleted