Successful 7971G user for a couple years now, love the phone (and so does anyone that sees it, even next to a 7960 or the new Aastra 57iCT).
I am one of the earliest guys contributing to the 7960G & 7970/7971G how-to pool of facts on voip-info.org that later showed up everywhere else in How-To's (e.g. Kerry's at TB, etc.)
Have been using firmware v8.2.1 on our 7971's with good success on all basic functions (add the buggymwi=yes entry to sip_custom.conf). Hold, transfer, conference, cfwdall, etc.
Items I have been unable to figure out (and haven't tried in a long time -- as Ward said, until you get it cookie-cutter dialed in the phone can wear you out):
1) Dialplan XML -- getting it to load and enforce as it does so easily on the 7960G's (works partially, and partially does not)?
2) Busy Lamp Field (BLF) & Shared Line Appearance (SLA)?
3) Getting DTMF tones rather than the flat tone on the users side (DTMF works, just doesn't sound right)
4) Background image good color stratification in Photoshop (I can make them, they just don't look esp. slick -- i.e. converting photos to 12-bit color, how-to nicely)?
5) External lamp field add-on?
6) softkey.xml -- to support programming the bottom line of softkeys
Anyone, having tackled these items to any degree I'd love to hear from.
Equally, anyone needing working config file examples feel free to post - I'd be glad to share them (as I have in years past on TB forums).
ksDevGuy