Fixed: IVR/Annoucement issues

[dbaddour]

Hi All,

New server i have in place, i am trying to make recording for the welcom message using .wav file that i have recorded.
In the IVR, if anyone calls the number should direct them to this annoucement which i have a select option to press to direct the call.
the issues is now if i call the number it seems the announcement will start but nothing happen, no audio at all. if i choose the selection i made it will direct me to the party i want.
Cannot play the message?
check all the config as i have in the production system and it is the exact as is in this one.

Help please

 

[mainenotarynet]

TLI (Too little information)

What version of PiaF/Color
With/Without Incredible
HOW did you make the recordings?

If you did the recordings from an extension then -- I am not sure why you would hear no audio.

If you made the recording by some other means then I have a better clue that your encoding/sampling is not set to what is required for the system to be able to play on your phones.

If you make recordings outside of your phone system the settings must be thus:

PCM Encoded 16bits @ 8000Hz

I use Roxio Recorder and mine come out fine as I use PCM Encoded 16bit 8kHz Mono (since most phones are not stereo) I do find the file sizes a bit larger than I'd like and not sure what I can do about that.

Hope this gets you started

 

[dbaddour]

Hi,
Running Silver Piaf, PBX version 1.7.5.6 without Incredible. This server will be placed in different geological location office, so i had to ask the front desk at that office to record the greetings/annoucement for me, so i can have it ready for them. The recording i received was made with window sound recorder .wmv. when i received it i had to converted to .wav file using Adobe Audition, and with Audacity i to get it as PCm Encoded, 16bit and 8000HZ Mono. still would not play.. even i have a larger file recorded, every time i try to upload it PBX takes me back to the Home page
I manged to get a phone connected to this none production enviroment and recorded brief test, applied it on PBX and it worked.
Not sure, I believe i have done everything by the book.

Cheers

 

[rossiv]

That means that the file is probably too big.
Whats the size?

 

[dbaddour]

I have 2 files, after all the conversions and fixing
1) 2,941kb
2) 9,189kb

i agree with you in case of the size, but in the one in production since it is in my location i did the recording on one of the phone sets, and the file size:
1) is double what above is
2) is 3 times the size

they are working, no problem with the upload.

 

[rossiv]

What does the Asterisk log show when you try to play the sounds?

 

[dbaddour]

What i have seen from it today, it is running clean, as notice the annoucement and the name of it.

 

[jmullinix]

dbaddour,
I hate to tell you this but you will have to run a "sox" command on the command line to correct that file. Upload the file the appropriate directory and run the following command.

  sox foo-in.wav -r 8000 -c 1 -s -w foo-out.wav resample -ql

where foo-in.wav is the file you recorded and foo-out.wav is the output file. To my knowledge neither Audacity nor Audition will correctly save the file.

 

[dbaddour]

Hi All,

this case is resolved, Using Audacity it did the entire fix. The problem with Audacity after resampling the file you need to make sure the entire Project rate is set for 8khz. this software would not do it auto, must be done manualy by selecting it from the bottom left corner of the software to 8khz. when this done save the file and VOILA it is working like a charm.

Many Thanks to all of you helped on this case.

Thanks again
Dave