General Voicemail Box

[FitnessPlus]

I need a couple of general voicemail boxes for our company. Do I need to create some dummy extenstions? or what is the best way to handle this?

How do I get the voicemail indicator to flash at the receptionists desk when there is voicemail in one of these boxes?

 

[foneman]

Using Languages

From the OTTS, Phillipe informed us of a way to use the different language capabilities to setup "General Delivery" type mailboxes. I do not have my book here with me but maybe there is some info on the freepbx site. It seemed to be pretty slick.
Sorry I could not be of more help at this time.

 

[jeremywillden]

There may be a more elegant way to do it, but I set up a "global" voicemail box on a dummy extension. You can do a SIP extension, make sure "qualify" is set to yes, and calls will always go to the voicemail box. I've also set up voicemail boxes as a "custom" extension with the dial string CUSTOM/199 (for dummy extension 199).

To get the Message Waiting indicator to flash, do the following (this example assumes the "dummy" voicemail extension is 199 and the receptionist extension is 100):

Open extension 100 (the receptionist's extension) in FreePBX. Under device options, change the "mailbox" line to read:
100@default, 199@default
If the line originally read 100@device, you could use 100@device, 199@device, but I usually set all the mailboxes for default instead.

You can have multiple extensions indicate messages for the "dummy" voicemail boxes. I also set them up to email messages to the appropriate people as well.

 

[phonez]

There may be a more elegant way to do it, but I set up a "global" voicemail box on a dummy extension. You can do a SIP extension, make sure "qualify" is set to yes, and calls will always go to the voicemail box. I've also set up voicemail boxes as a "custom" extension with the dial string CUSTOM/199 (for dummy extension 199).

To get the Message Waiting indicator to flash, do the following (this example assumes the "dummy" voicemail extension is 199 and the receptionist extension is 100):

Open extension 100 (the receptionist's extension) in FreePBX. Under device options, change the "mailbox" line to read:
100@default, 199@default
If the line originally read 100@device, you could use 100@device, 199@device, but I usually set all the mailboxes for default instead.

You can have multiple extensions indicate messages for the "dummy" voicemail boxes. I also set them up to email messages to the appropriate people as well.

Thank you for this! I use a dummy extension as well for VM and after a loooong time of not having MWI working, this solved it. I would also like to add that you can edit the "mailbox" line on more than one extension if you have more than one phone with MWI.